뷰티 서비스 종사자의 블랙컨슈머 행동지각이 직무열의 및 자아존중감에 미치는 영향

최묘선,정기쁨,이영조 한국피부과학연구원 2020 아시안뷰티화장품학술지 Vol.18 No.2

Purpose: The purpose of this study was to determine the effects of black consumers’ perception of behavior on job enthusiasm and self-respect among beauty industry workers. Methods: The survey was conducted for 1 month beginning March 2, 2020, for beauty service workers in Seoul, Incheon, and Gyeonggi Province, and a total of 293 responses were analyzed. SPSS version 25.0 program was used to analyze frequency, factor analysis, reliability analysis, correlation analysis, one-way analysis of variance, post-verification, and multiple regression analysis. Results: The perception of behavior of black consumers was found to be more in their 40s than in their 20s and 30s. Second, black consumers’ perception of behavior showed a negative correlation with job enthusiasm and self-respect, and job enthusiasm and self-respect showed a positive correlation with each other. Conclusion: The results of this study provide basic data for the development of the beauty industry, and it is hoped that systematic human resources management will be planned and promoted to address the perception of behavior of black consumers and improve the job enthusiasm of beauty industry workers. 목적: 본 연구는 뷰티 산업 종사자의 블랙컨슈머 행동지각이 직무열의와 자아존중감에 미치는 영향에 대하여 연구하는 것을 목적으로 한다. 방법: 서울, 인천, 경기 지역의 뷰티 서비스업 종사자를 대상으로 2020년 3월 2일부터 한 달간 설문조사를 하였고, 총 293 부를 분석에 사용하였다. 분석방법은 SPSS 25.0 프로그램을 사용하여 빈도분석, 요인분석, 신뢰도분석, 상관관계분석, 일원분산분석, 사후검증, 다중회귀분석을 수행하였다. 결과: 첫째, 블랙컨슈머 행동지각은 20대, 30대 보다 40대 이상이 많게 나타났다. 둘째, 블랙컨슈머 행동지각이 직무열의와 자아존중감에 부적(-) 상관관계를 보였고, 직무열의와 자아존중감은 서로 정적(+) 상관관계를보였다. 셋째, 블랙컨슈머 요인 중 억지성이 직무열의에 영향을 미치는 것으로 나타났다. 넷째, 블랙컨슈머 요인 중 억지성이 자아존중감에 영향을 미치는 것으로 나타났다. 결론: 이번 연구결과는 미용산업 발전을 위한 기초자료로 제공되고, 블랙컨슈머 해결방안과 뷰티 서비스 종사자들의 직무열의, 자아존중감 향상을 위한 체계적인 인전자원관리가 계획되고 추진되기를 바란다

체육전공 대학생의 사이버불링 피해경험이스트레스와 대학생활적응에 미치는 영향

최묘선,강현욱 한국사회체육학회 2018 한국사회체육학회지 Vol.0 No.74

This study deals with the effects of the experience of cyber bullying on stress and college life adaptation and the medium effect. For the study, university students in Seoul, Gyeonggi and Chungcheong-do majoring in physical education were asked for prior consent and given explanations of the purpose of the study. Then they filled out the survey. The sampling method of this study was based on the convenience sampling method of non-probability sampling. The final analysis was made on a total of 311 parts except for the nine parts considered inappropriate. The data analysis was performed by AMOS 21.0 to verify the suitability of the model using structural equations. The result of the study is as follows: First, it was confirmed that the experience of cyber bulling damaging of college students majoring in physical education had a significant effect on the stress. The higher the stress of cyber-bulling victims is, the more the negative effects of cyber-bulling experience and stress emerges as a static relationship. Second, the stress of the respondents was found to have a significant effect on adjusting to college life. The survey revealed that those who had more stress had a harder time adjusting to college life than others, which means that stress has a negative impact on college life adaptation. Third, it was confirmed that the experience of cyber bulling of the respondents had a significant effect on college life adaptation. Experiencing the cyber bulling made the students difficult to adapt to college life, and therefore it had been revealed as a static correlation. Fourth, it was revealed that stress has a medium effect between the experience of cyber bulling of college students majoring in physical education and college life adaptation. The experience of cyber bullying directly affects college life adaptation and shows medium effects through stress.

중년 탈모 여성의 헤어 증모술이 삶의 질에 미치는 영향

최묘선,장창곡 중소기업융합학회 2020 융합정보논문지 Vol.10 No.4

탈모인들은 자신의 이미지 개선과 자신감 극복을 위해 많은 노력을 하고 있다. 그 중 탈모를 위해 착용하는 가발에 대한 수요와 인식의 변화는 좋아지고 있으나 가발 자체의 탈모, 탈색, 엉킴 현상이 발생하고 부자연스러운 헤어 스타일링과 가발 착용에 드는 소요 시간 등 불편한 부분들이 있어 이를 개선한 새로운 시술방법으로 헤어 증모술이 대두되고 있다. 이에 본 연구의 목적은 자신의 모발에 인모 가닥을 엮어 증모시키는 헤어 증모술을 통해 중년 여성 탈모인들의 삶의 질에 긍정적인 영향을 미치는지 검증하는데 있다. 조사 대상자는 중년 탈모여성으로 증모 전, 후 삶의 질을 측정하여 분석하였다. 분석 결과 헤어 증모술이 중년 탈모 여성의 경제적 만족도, 신체적 만족도, 정신적 만족도, 사회적 만족도에 정(+)의 영향을 미치는 것으로 나타나 헤어 증모술이 중년 탈모 여성의 삶의 질을 향상시키는데 효과가 있음을 알 수 있었다. 또한 증모 후 만족도와 재시술 의향도 높아 뷰티 시장의 블루오션인 헤어 증모술을 통해 고부가 가치 창출을 기대할 수 있을 것이라 사료된다. The change in the demand and perception of wigs worn for hair loss is getting better, but hair extension is emerging as a new treatment method that improves as there are inconvenient areas such as hair loss, bleaching, and tangling of wigs themselves, and time spent on unnatural hair styling and wearing wigs. The purpose of this study is to verify that the quality of life of middle-aged female hair loss is positively affected by hair growth techniques that weave wool strands into their hair. Those surveyed were middle-aged women with hair loss and were analyzed by measuring the quality of life before and after hair growth. The analysis showed that hair increased techniques affects the economic satisfaction, physical satisfaction, mental satisfaction and social satisfaction of middle-aged women with hair loss, indicating that hair increased techniques is effective in improving the quality of life for middle-aged women with hair loss. It is also expected that the beauty industry will develop high value through hair increased techniques, a blue ocean in the beauty market.

헤어 미용 종사자의 자기관리가 직무몰입 및 미용 지속의사에 미치는 영향: 재미요인의 매개검증

최묘선,윤수미,오승현,이영조 한국인체미용예술학회 2023 한국인체미용예술학회지 Vol.24 No.1

This study attempted to investigate relations among self-management, job commitment, hairstyling continuance intention and enjoyment factors and empirically analyze the mediating effects of enjoyment factors. For this, a questionnaire survey was performed against hairdressers in Seoul, Gyeonggi-do and Incheon in 2022, and a total of 331 copies were used for final analysis. The collected data were analyzed by descriptive statistics, validity analysis, reliability analysis and correlation analysis, using SPSS 26.0. In addition, confirmatory factor analysis, structural equation model validation and bootstrapping were conducted, using AMOS 26.0. The results found that Self-management positive influence enjoyment and job commitment, and enjoyment positively affected job commitment and hairstyling continuance intention. In addition, delight showed positive mediating effects in the influence of self-management on job commitment and hairstyling continuance intention. Therefore, a program should maintains proper self-management and positive enjoyment.

염색 모발을 산성 웨이브 펌으로 시술 시 지렁이 자가분해물이 모발의 손상과 형태적 특성에 미치는 효과

최묘선(Myo Sun Choi),강상모(Sang Mo Kang) 한국인체미용예술학회 2015 한국인체미용예술학회지 Vol.16 No.1

This study attempted to investigate the hair protection effects of the eco-friendly natural substance 'earthworm autolysates'. For this, the effects of earthworm autolysates on hair damage and morphological characteristics after an acid wave perm were comparatively analyzed via Scanning Electron Microscopy (SEM) and observation of hair thickness, tensile strength and wave formation and durability. When observed with SEM, the hair cuticle was smoother and neater in the earthworm autolysates experimental group than in the control group in which earthworm autolysates weren't used. In terms of hair thickness, hair became thinner after the wave perm. This change was more significant in the control group. As shampooing frequency increased, the change became greater. Tensile strength also increased. In terms of tensile strength growth rate, the experimental group rate was greater than the control group. The duration of the perm wave was much longer in the experimental group. With high wave formation and duration, curl was shorter in the experimental group than in the control group. As shampooing frequency increased, the length of hair gradually increased while the hair retained a similar amount of curl. Considering the results above, it was confirmed that earthworm autolysates had a considerable effect on the reduction of hair damage during an acid wave perm on dyed hair. In addition, wave formation and duration were excellent for the acid wave perm. Therefore, it appears that earthworm autolysates would be very helpful in cosmetology as a natural hair care substance.

블랙컨슈머 행동지각이 미용 종사자의 분노표현과 이직의도에 미치는 영향

윤수미,최묘선,서은희,윤미화 중소기업융합학회 2022 융합정보논문지 Vol.12 No.5

The purpose of this study is to analyze the effect of black consumer behavior perception on the anger expression and turnover intention of beauty workers. For data collection, the final 392 copies were used by distributing questionnaires to 400 people for three months from November 1, 2021 to January 31, 2022, centering on beauty service workers in Seoul, Gyeonggi, and Incheon. For data analysis, SPSS 25.0 program was used. Frequency analysis was performed to identify demographic characteristics, and factor analysis and reliability analysis were performed to understand the validity of the measurement tool. Correlation analysis, A regression analysis was performed. As a result of the analysis, the transient and deterrence of black consumers had a positive (+) effect on anger expression, anger suppression, and turnover intention, and anger expression and anger control had a positive (+) effect on turnover intention. Therefore, it is necessary to raise excessive problems of black consumers or eradicate forced services, and it is believed that proper customer response methods and programs for stress relief should be provided by members. 본 연구의 목적은 블랙컨슈머 행동지각이 미용종사자의 분노표현 및 이직의도에 미치는 영향을 분석하는 것이다. 자료 수집을 위하여 서울, 경기, 인천지역 뷰티 서비스 종사자를 중심으로 2021년 11월 1일부터 2022년 1월 31까지 3개월 동안 400명에게 설문지를 배포하여 최종 392부가 사용되었다. 자료 분석은 SPSS 25.0 프로그램을 사용하였다. 인구통계학적 특성을 파악하기위해 빈도분석을 수행하였다. 측정도구의 타당성을 이해하기 위해 요인분석, 신뢰도분석을 수행하였고, 상관관계분석, 회귀분석을 실시하였다. 분석한 결과 블랙컨슈머의 과도성과 억지성은 분노표출과 분노억제, 이직의도에 정(+)의 영향이 나타났으며, 분노표출과 분노조절은 이직의도에 정(+)의 영향이 나타났다. 따라서 블랙컨슈머의 과도한 문제제기나 억지성 서비스에 대한 근절방법이 필요하며, 조직원들의 올바른 고객응대 방법과 스트레스 해소를 위한 프로그램이 제공되어야 할 것으로 사료된다.

유튜브 헤어미용 콘텐츠 이용동기와 신뢰도가 콘텐츠 만족도 및 지속이용의도에 미치는 영향

이영조,최묘선,정기쁨,오승현,마은정,윤수미,Lee, Young-jo,Choi, Myo-Sun,Jung, Ki-bbeum,Oh, Seung-Hyun,Ma, Eun-Jung,Yun, Su-Mi 중소기업융합학회 2020 융합정보논문지 Vol.10 No.9

본 연구의 목적은 전 세계적인 한류의 열풍으로 K-beauty의 관심이 높아지고, 뷰티산업 종사자들도 유튜브 헤어미용 콘텐츠를 시청하며 최신 트랜드를 교류하고 있어 유튜브 콘텐츠의 이용동기와 신뢰도, 만족도, 지속이용의도의 관계를 살펴 보고, 향후 뷰티 종사자의 콘텐츠 소비 또는 제작 시 필요한 시사점을 제시하기 위함이다. 분석방법은 빈도분석, 요인분석, 신뢰도분석, 상관관계분석, 다중회귀분석 등을 하였고, 그 결과 콘텐츠 이용동기, 신뢰도, 만족도, 지속이용의도 간 상호 정(+)의 상관관계가 나타났고, 콘텐츠 이용동기가 유튜브 콘텐츠 만족도, 지속이용의도에 통계적 유의하게 정(+)의 영향이 나타났으며, 콘텐츠 신뢰도가 유튜브 콘텐츠 만족도와 지속이용의도에 통계적 유의하게 정(+)의 영향을 나타나는 것을 알 수 있었다. 따라서 콘텐츠에 대한 질적 향상을 통해 차별화 된 유튜브 콘텐츠 개발 및 제작으로 뷰티산업 발전에 기여할 수 있는 계기가 되길 바란다. The purpose of this research is to examine the relationship between motivation, reliability, satisfaction, and sustainability of YouTube content and suggest the implications needed for content consumption or production of beauty workers in the future as K-beauty's interest is increasing due to the global Hallyu craze, and beauty industry workers are also watching YouTube hair care content and exchanging the latest trends. The analysis methods included frequency analysis, factor analysis, reliability analysis, correlation analysis, and multi-recovery analysis. As a result, the correlation between the motivation for content use, reliability, satisfaction, and persistence was shown, the motivation for content use was statistically significant (+) and the impact of content reliability on YouTube content satisfaction and sustainability (a significant statistical+).

상사의 비인격적 감독 행동이 뷰티종사자의 전위 공격성과 서비스 사보타주에 미치는 영향

정기쁨,최묘선 한국인체미용예술학회 2022 한국인체미용예술학회지 Vol.23 No.2

This study attempted to investigate the influence of abusive supervision on displaced aggression and service sabotage among beauty service workers and suggested measures to resolve job-related issues. For this, a questionnaire survey was performed against 287 beauty service workers. The collected data were analyzed through frequency analysis, factor analysis, reliability analysis, correlation analysis, simple regression analysis and multiple regression analysis, and the results found the following: A positive correlation was found between abusive supervision, displaced aggression, and service sabotage. Specifically, abusive supervision had a positive influence on anger rumination, displacement, revenge planning, and service sabotage with statistical significance. In addition, anger rumination, displacement, and revenge planning had a positive effect on service sabotage with statistical significance. It is anticipated that the study results would allow people to recognize problems resulting from abusive supervision, displaced aggression, and service sabotage and develop countermeasures.

뷰티서비스 종사자의 감정노동이 서비스 사보타주에 미치는 영향 : 서비스 유연성의 조절효과

오승현,최묘선,정기쁨 한국미용예술경영학회 2023 미용예술경영연구 Vol.17 No.1

The purpose of this study is to verify the effect of emotional labor of beauty service workers on service sabotage and the effect of adjusting service flexibility, and to present suggestions for solving the work problems of beauty service workers. The research data collected from 332 beauty service workers are frequency analysis, factor analysis, reliability analysis, correlation analysis, multiple regression analysis, and hierarchical regression analysis. According to the results, 78.3% of women were surveyed, 35.2% of women majored in hair and beauty, 33.4% in their 30s, and 27.7% in their 6-10s. The effect of emotional labor on service sabotage of beauty service workers was found to have positive effects in the order of service sabotage inner actions, false emotions, and emotional discord. In addition, the effect of emotional labor on service sabotage of beauty service workers was examined and found that service flexibility was statistically significantly derived from the explanatory power between emotional labor and service sabotage of beauty service workers. Therefore, we hope that this research will serve as an opportunity to recognize the damage caused by emotional labor and service sabotage of beauty service workers and to prepare countermeasures against it.

뷰티 전문가의 자기관리가 자기효능감 및 경영성과에 미치는 영향

이재은(Jae—,Eun Lee),최중석(Joung–,Seuk Choi),성영환(Young-Whan Sung),이정희(Jung–,Hee Lee),김수영(Su-Young Kim),최묘선(Myo-Sun Choi),이영조(Young-Jo Lee),김현정(Hyun-Jung Kim),정기쁨(Ki-Bbeum Jung) 한국응용과학기술학회 (구.한국유화학회) 2021 한국응용과학기술학회지 Vol.38 No.2

본 연구의 목적은 뷰티 전문가의 자기관리가 자기효능감 및 경영성과에 미치는 영향을 실증적 으로 분석하여 관계를 살펴보고, 향후 뷰티 전문가들의 자기 관리를 통한 자기 효능감과 경영성과 향상에 도움이 되기를 위함이다. 분석방법은 빈도분석, 요인분석, 신뢰도분석, 상관관계분석, 다중회귀분석 등을 하였고, 그 결과 자기관리와 자기조절감, 도전감 간 상호 정(+)의 상관관계가 나타났고, 자기관리가 경영성 과, 환경성과, 고객성과, 시장성과에 통계적 유의하게 정(+)의 영향이 나타났으며, 자기효능감이 직무성과, 환경성과, 고객성과, 시장성과에 통계적 유의하게 정(+)의 영향을 나타나는 것을 알 수 있었다. 따라서 자기관리에 대한 질적 향상을 통해 자기효능감과 경영성과에 기여할 수 있는 계기가 되길 바란다. The purpose of this research is to positively analyze the self-efficacy and the impact of self-management on business performance, and to help improve self-efficacy and business performance through self-management of beauty professionals. The analysis methods were frequency analysis, factor analysis, reliability analysis, correlation analysis, and multiple regression analysis, and as a result, there was a positive (+) correlation between self-management, self-regulation, and challenge. There was a statistically significant positive (+) effect on business performance, environmental performance, customer performance, and market performance, and self-efficacy had a statistically significant positive (+) effect on job performance, environmental performance, customer performance, and market performance. Was found to appear. Therefore, I hope that it will be an opportunity to contribute to self-efficacy and management performance through qualitative improvement in self-management.