관광목적지 매력성과 가이드 서비스품질이 고객만족과 옵션선택에 미치는 영향

진재수,조선배,최현준 한국호텔외식관광경영학회 2019 호텔경영학연구 Vol.28 No.5

이 연구의 주 의도는 관광목적지 매력성과 가이드 서비스품질이 고객만족과 옵션선택에 미치는 영향을 탐색적으로 검토하고 관련 시사점을 모색하는데 두었다. 연구표본은 2019년 02월 01일부터 09 일까지(연휴기간) 국내 관광여행사를 이용해 7박 9일 일정 단체여행 프로그램으로 터키관광을 한 고객들이다. 응답관련 구조화된 설문지는 관광목적지 매력성 3문항, 가이드 서비스품질 5문항, 고객만족 3문항, 옵션선택 3문항, 표본특성 3문항 등 17문항이다. 측정척도는 7점 리커트 척도(양극단의예: 1=매우 그렇지 않다, 4=보통이다, 7=매우 그렇다)로 접근하였다. 표집은 이스탄불 국제공항의 출국장에서 관광일정 종료 후 탑승 대기 중 인 한국 관광객 대상이다. 유효표본은 총300부 가운데250(83%)부가 분석에 활용되었다. SPSS V.25를 이용 빈도분석, 요인분석, 신뢰도분석, 상관관계분석, 회귀분석으로 접근하였다. 연구결과 관광목적지 매력성 (예: 신기성, 친교성, 일상탈출)과 가이드서비스품질(전문성, 호감성, 공감성, 대응성, 신뢰성)이 고객만족(여행, 목적지, 전반적)과 옵션선택(쇼핑, 먹거리, 추가관광)에 유의미한 높은 정의 영향관계가 있는 것으로 나타났다. 최종 분석결과를 중심으로 관련한 논의와 시사점, 연구한계 및 연구방향을 제시하였다. The purpose of this study is to explore the effects of travel destination attractiveness and guide service quality on consumer satisfaction and option choice. To achieve this purpose, this study distributed a structured questionnaire by self-description survey method, from February 1st to February 9th, 2019 (7 nights and 9 days package travel to Turkey, during the lunar new year holiday season in Korea). The survey was conducted with tour group package customers at the departure gate of Turkey Istanbul International Airport while waiting for the departing flight back to Korea. A total of 250 (83%) valid samples out of 300 questionnaires were used in frequency, Factor, Reliability, Correlations, and Regression analysis utilizing SPSS V.25. The results of this study are as follows: First, travel destination attractiveness (i.e., novelty, sociability, Escape from the daily life) directly and positively influenced customer satisfaction (i.e., travel, destination, overall). Second, travel destination attractiveness (i.e., novelty, sociability, Escape from the daily life) is directly and positively related to option choice (i.e., shopping, food & beverages, travel option items). Third, guide service quality (i.e., professional, likeability, empathy, Reliability, Responsiveness) directly and positively influenced customer satisfaction (i.e., travel, destination, overall). Fourth, guide service quality (i.e., professional, likeability, empathy, Reliability, Responsiveness) is directly and positively related to option choice (i.e., shopping, food & beverages, travel option items). Fifth, customer satisfaction (i.e., travel, destination, overall) is directly and positively related to option choice (i.e., shopping, food & beverages, travel option items). Implications of this study provide theoretical and insightful contributions and also practical suggestions are discussed.

안내자의 조력이 여행소비자 만족에 미치는 영향에 관한 탐색적 연구

진재수,조환기,김광용 한국호텔외식관광경영학회 2019 호텔경영학연구 Vol.28 No.1

The purpose of this study is to explore the effects of the guide’s explanations on the travel consumer’s satisfaction in Korean society. To achieve this purpose, this study conducted in-depth interviews from September to October of 2018, with people living in Seoul and Chungbuk Cheongju City. A total of twelve people, aged from teens, 20s, 30s, 40s, 50s, and 60s, 20th, 30th, 40th with one male and female from each age group, were analyzed using phenomenological research method. This study used four steps of analyse-proceeding methods called, Step 1: recognition stage, Step 2: construction stage, Step 3: integration stage, and Step 4: factors stage, respectably. The results of this study are derived to eight topics, that are as follows. Topic 1 is an “attraction”, is a lovely, enjoyable, and captivating experience. Topic 2 is a “mystic”, that are like a never before seen experience and first time experience. Topic 3 is a “historic”, that are naturale site and artificial historical sites. Topic 4 is an “entertainment”, that are visual, aesthetic, and experience. Topic 5 is an “escape from everyday lives”, that are an escape from work, and from human relations. Topic 6 is a “reliability”, that are specialist, and authenticity of guide. Topic 7 is an “empathy”, that are care and pay attention. Lastly, Topic 8 is a “responsiveness”, that are timely and kind answers. Implications of this article provide theoretical and insightful contributions and also practical suggestions are discussed. 이 연구의 주 의도는 안내자의 조력이 여행소비자 만족에 미치는 영향을 탐색적으로 접근하여 그 해를 구하고, 관련한 시사점을 모색하고자 하는 것이었다. 연구목적 달성을 위한 연구방법은 서울과 충북청주에 거주하는 10부터 60까지 각 연령별로 남녀 각1명으로, 응답자 총 12명의 자발적 참여에 의한 여행경험관련 경험진술을 바탕으로 개별 심층면접을 통해 현상학적으로 접근하였다. 심 층면접을 통한 응답자 진술 자료는 4단계 분석과정(1단계: 인지화, 2단계: 의미화, 3단계: 통합화, 4 단계: 요인화 순)을 통해 총 8주제로 분석되었으며)을 통해 총 8주제로 분석되었으며, 각 최종 요인 명은 “매력성”, “신기성”, “역사성”, “오락성”, “일상탈출성”, “신뢰성”, “공감성”, “응성” 등으로 도출된 결과는 다음과 같다. 첫째, 매력성은 마음을 사로잡는 경험과 호감이 가는 멋진 경험으로,. 둘 째, 신기성은 새로운 경험과 신기한 경험으로, 셋째, 역사성은 자연자원의 역사와 문화・예술・인문 자원의 역사로, 넷째, 오락성은 시각적 흥미와 심미적 흥미 및 체험적 흥미로, 다섯째, 일상탈출은 업 무로부터 해방과, 관계로부터 도피로, 여섯째, 신뢰성은 안내자의 전문성과 전문성으로, 일곱째, 공감 성은 안내자의 배려와 관심으로, 여덟째, 응성은 신속하고 친절한 답변 등으로 요약되었다. 분석결 과를 통해 도출된 결과와 논의를 제시하였다.

관광목적지 경험에서 안내자의 설명이 관광객만족과 추천의도에 미치는 영향

진재수,조선배,최현준 한국호텔외식관광경영학회 2019 호텔경영학연구 Vol.28 No.5

The purpose of this study is to investigate the impact of the travel guide’s explanations on tourist satisfaction and recommendation intention in the travel destination experience, and to suggest implications related to Korean domestic tourism. This study used two factors (eg, tourist satisfaction and recommendation intention). Structured questionnaires were conducted with Korean tourists who experienced domestic tourism within the last three months from September 01, 2018 to November 30, 2018. A total of 330 copies were distributed to tourists and were given an explanation of the purpose of the questionnaire, and used convenience sampling method. A total of 287 (87%) valid samples were used for the final analysis. The analysis was conducted using SPSS 25 and the hypotheses were tested using frequency analysis, factor analysis, reliability analysis, one–way ANOVA, and regression analysis. The results of the analysis are as follows. First, compared to when there was no tour guide explanation, the effect on the tourist (eg, tourist satisfaction and recommendation intention) was found to be significantly positive when there was a guide’s explanation in the travel destination experience. Second, tourist satisfaction in the travel destination experience had a significantly positive influence on recommendation intention. Based on the results of the study, the importance of the tour guide’s explanations in the travel destination experience can be confirmed. Implications of this study provide practical suggestions, and limitations of the study and directions for future research are discussed. 이 연구의 의도는 관광목적저 경험에서 안내자의 설명이 관광객만족과 추천의도에 미치는 영향을탐색적으로 접근하고 관련한 시사점을 제시하는 것이다. 연구표본은 2018년 09월 01일부터 11월 31 일까지 국내 주요 관광지를 다년온 내국인을 대상으로, 편의표본추출방식의 구조화된 설문지를 이용한 자기응답으로, 안내자 설명 유무, 관광객만족, 추천의도, 표본특성 등이 포함되었다. 측정척도의안내자 설명유무, 관광객만족, 추천의도 등 세 변수를 중심으로 7점 리커트 척도(양극단의 예: 1=매우 그렇지 않다, 4=보통이다, 7=매우 그렇다)로 접근하였다. 분석표본은 총330부 가운데 유효표본287(87%)부가 분석에 활용되었다. 통계프로그램 SPSS V.25를 이용 빈도분석, 요인분석, 신뢰도분석, 분산분석, 회귀분석으로 접근하였다. 분석결과 첫째, 관광목적지 경험에서 안내자의 설명이 있을 때가 없을 때 보다 관광객만족에 더 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 관광목적지 경험에서 안내자의 설명이 있을 때가 없을 때보다 추천의도가 높은 것으로 확인되었다. 셋째, 관광목적지경험에서 안내자의 설명에 만족한 관광객은 다른 사람들에게 관광목적지 방문을 권유할 가능성이 높은 것으로 확인되었다. 분석결과를 토대로 관련 시사점과 연구의 한계를 제시하였다.

조직지원이 종사원열정과 서비스품질에 미치는 영향

진재수(Jin, Jai-Soo),조환기(Cho, Hwan-Ki),조선배(Cho, Sun-Bai) 한국호텔외식관광경영학회 2017 호텔경영학연구 Vol.26 No.4

고객불량행동이 종업원 직무열정과 직무성과에 미치는 영향과 권한위임의 조절효과

진재수(Jin, Jai-Soo),최현준(Choi, Hyun-Jun),조환기(Cho, Whan-Ki),김경수(Kim, Kyung-Soo) 한국호텔외식관광경영학회 2020 호텔경영학연구 Vol.29 No.7

Lyn Expression in Osteoblastic Osteosarcoma Tissues and Its Correlation with Clinicopathologic Factors

고재수,진민선,강신광,김민석,최희승,이정은,김길호,전대근 대한병리학회 2010 Journal of Pathology and Translational Medicine Vol.44 No.2

Background : The Src family kinases (SFKs) are involved in multiple aspects of tumorigenesis, such as, proliferation, migration, and angiogenesis, and are involved in the generation and progression of many types of tumors. Furthermore, dasatinib, a general SFKs inhibitor was recently approved for use in chronic myeloid leukemia. This study was performed to evaluate the expression of Lyn, a member of the SFKs, in osteosarcoma tissues. Methods : One hundred and sixteen patients with osteoblastic osteosarcoma were selected for Lyn expression analysis. The correlation between Lyn expression in tumor sections and patients’ clinicopathologic characteristics and the prognostic significance of Lyn expression were evaluated. Results : Lyn was found to be expressed in 52 of the 116 patients (44.8%), and Lyn positive tumor was found to be significantly associated with a lytic tumor pattern on plain radiographs (p = 0.04). Furthermore, those positive for Lyn showed longer metastasis free survival (5-year metastasis free survival, 65.2% for Lyn positive and 46.8% for Lyn negative; p = 0.06), though this was only marginally significant. Conclusions : Lyn was found to be overexpressed in osteosarcoma tissues, and this overexpression was found to be correlated with osteolysis.

Fine Needle Aspiration Cytologic Features of Well-Differentiated Papillary Mesothelioma in the Pleura - A Case Report -

류한석,진민선,최희승,백희종,고재수 대한병리학회 2009 Journal of Pathology and Translational Medicine Vol.43 No.6

Well-differentiated papillary mesothelioma (WDPM) is a rare subtype of malignant mesothelioma, which is considered to have low malignant potential. Because of its rare occurrence in the pleura, cytopathologists are not familiar with the cytologic features of WDPM, and to date only one report regarding the cytomorphology of aspiration biopsies of WDPM in pleura has been released. The authors present the findings of fine needle aspiration cytology of WDPM in the pleura in a 53-year-old woman. Aspiration smears showed papillary clusters composed of one to three layers of surface tumor cells and a central hyalinized stromal core. Tumor cells were round, ovoid, and spindle like with minimally atypical nuclei and small conspicuous nucleoli. Mitotic activity was virtually absent. Excisional biopsy histologic and immunohistochemical findings were wholly compatible with WDPM findings. Knowledge of the specific cytologic findings of WDPM is crucial for accurate diagnosis and appropriate treatment. Well-differentiated papillary mesothelioma (WDPM) is a rare subtype of malignant mesothelioma, which is considered to have low malignant potential. Because of its rare occurrence in the pleura, cytopathologists are not familiar with the cytologic features of WDPM, and to date only one report regarding the cytomorphology of aspiration biopsies of WDPM in pleura has been released. The authors present the findings of fine needle aspiration cytology of WDPM in the pleura in a 53-year-old woman. Aspiration smears showed papillary clusters composed of one to three layers of surface tumor cells and a central hyalinized stromal core. Tumor cells were round, ovoid, and spindle like with minimally atypical nuclei and small conspicuous nucleoli. Mitotic activity was virtually absent. Excisional biopsy histologic and immunohistochemical findings were wholly compatible with WDPM findings. Knowledge of the specific cytologic findings of WDPM is crucial for accurate diagnosis and appropriate treatment.

Prognostic Significance of Ezrin Expression in Liposarcoma

이재석,진민선,이정은,김민석,전대근,고재수 대한병리학회 2008 Journal of Pathology and Translational Medicine Vol.42 No.5

Background : Ezrin has been reported to be involved in the metastasis of solid tumors in both an animal model and clinical trials. However, questions remains as to whether an ezrin expression is an independent predictor of the event-free survival of liposarcoma patients. Methods : We analyzed 85 liposarcoma patients without metastasis at the time of presentation. We performed immunohistochemistry with anti-ezrin antibody, and we analyzed the association of an ezrin expression with the clinicopathological variables and event-free survival. Results : Twenty-nine patients (34.1%) showed an ezrin expression. Among the 30 low-grade liposarcoma patients, only one patient showed ezrin positivity. The patients who had an ezrin expression were found to be at a significantly increased risk for metastasis compared with the patients who had no ezrin expression (risk ratio: 3.4, 95% confidence interval: 1.3-9.1). The 10-year metastasis-free survival rate was 26.9% for the patients with an ezrin expression and 86.7% for the patients without an ezrin expression. The ezrin expression rate increased with an advanced tumor grade and stage. Conclusions : An ezrin expression is an independent predictor of distant metastasis for liposarcoma. Thus, ezrin has the potential to provide additional prognostic information and to be a novel target for the development of new adjuvant therapies for treating the patients who suffer from liposarcoma. Background : Ezrin has been reported to be involved in the metastasis of solid tumors in both an animal model and clinical trials. However, questions remains as to whether an ezrin expression is an independent predictor of the event-free survival of liposarcoma patients. Methods : We analyzed 85 liposarcoma patients without metastasis at the time of presentation. We performed immunohistochemistry with anti-ezrin antibody, and we analyzed the association of an ezrin expression with the clinicopathological variables and event-free survival. Results : Twenty-nine patients (34.1%) showed an ezrin expression. Among the 30 low-grade liposarcoma patients, only one patient showed ezrin positivity. The patients who had an ezrin expression were found to be at a significantly increased risk for metastasis compared with the patients who had no ezrin expression (risk ratio: 3.4, 95% confidence interval: 1.3-9.1). The 10-year metastasis-free survival rate was 26.9% for the patients with an ezrin expression and 86.7% for the patients without an ezrin expression. The ezrin expression rate increased with an advanced tumor grade and stage. Conclusions : An ezrin expression is an independent predictor of distant metastasis for liposarcoma. Thus, ezrin has the potential to provide additional prognostic information and to be a novel target for the development of new adjuvant therapies for treating the patients who suffer from liposarcoma.

유방에 생긴 과립세포종양의 세포 소견 -1예 보고-

정수영,노우철,진민선,이승숙,고재수,Chung, Soo-Young,Noh, Wo-Chul,Jin, Min-Sun,Lee, Seung-Sook,Koh, Jae-Soo The Korean Society for Cytopathology 2007 대한세포병리학회지 Vol.18 No.2

Granular cell tumor (GCT) of the breast is a rare clinical entity, and is believed to be of schwannian origin and to follow a benign clinical course. A 50-year-old woman presented with a slowly growing mass in the right breast. Fine needle aspiration cytology revealed a cellular smear containing isolated or clustered cells showing round to oval nuclei with abundant oncocytic granular cytoplasm. Nuclei showed a fine granular chromatin pattern and occasional small single nucleoli. Cell boundaries were poorly defined, and naked nuclei were frequently found, Histologically, the tumor showed features of typical GCT, and immunohistochemical staining findings strongly supported the diagnosis. The present study demonstrates that GCT of the breast can mimic malignant lesions of breast both clinically and radiologically. The recognition of its cytologic features and suspicion of this lesion would undoubtedly aid the correct diagnosis of mammary GCT.

목적지관광에서 가이드의 설명이 여행 소비자만족에 미치는 영향에 관한 탐색적 연구

김광용(Kim, Kwang-Yong),조환기(Cho, Hwan-Ki),조선배(Cho, Sun-Bai),진재수(Jin, Jai-Soo) 한국호텔외식관광경영학회 2019 호텔경영학연구 Vol.28 No.2