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김진휘(Jin Hui Kim),김선란(Sun Ran Kim),노지혜(Noh Ji Hye),이상원(Sang Won Lee),김용세(Yong Se Kim) 한국HCI학회 2012 한국HCI학회 학술대회 Vol.2012 No.1
제품-서비스 통합시스템(Product-Service System, PSS)은 서비스 중심의 패러다임 변화에 대처하고 이를 이용한 새로운 비즈니스 모델의 창출로 경쟁력을 높일 수 있는 새로운 개념으로 제시되고 있다. 제품-서비스 통합시스템은 (1)이해관계자(stakeholder) 요구조건 및 목표 가치 도출 (2)관련자 행위 디자인 (3)PSS 기능 모델링 (4)기능-행위 연계 및 PSS 개념안 생성 (5)PSS 개념안 구체화 (6)PSS 개념안 프로토타이핑의 단계로 이루어진다. PSS 개념만으로는 시장에서의 성공을 보장하기 힘들기 때문에 PSS 디자인 프로세스 안에서는 비즈니스 모델이 뒷받침 되어야 한다. PSS 전략을 도출하기 위하여 다양한 PSS 비즈니스모델 사례를 분석 할 수 있을 뿐만 아니라, 축적된 사례를 바탕으로 새로운 비즈니스모델의 도출도 가능하다. 본 연구에서는 이를 우산대여서비스 사례로 설명하고자 한다. The discussion of this paper starts with a case study using the Product-Service Systems (PSS) design process which being developed by the PSS Design Project Consortium sponsored by the Korean Ministry of Knowledge Economy. The proposed PSS stands for systematically integrated planning, concept design and realization design reflecting diverse viewpoint and essentially creates people-centred value. The PSS design process can be broken down into the following 6 major steps: (1) Requirement Identification and Value Targeting, (2) Stakeholder Activity Design, (3) PSS Function Modelling, (4) Function-Activity Mapping and PSS Concept Generation, (5) PSS Concept Detailing, (6) PSS Concept Prototyping (Kim et al. 2011). This paper studies a case of the umbrella rental service which operates in Korea by using proposed PSS design process and conducts to investigate the effectiveness of the proposed PSS design process.
김용세 ( Yong Se Kim ),김재민 ( Jae Min Kim ) 한국형사정책학회 2006 刑事政策 Vol.18 No.1
How the police investigators should respond properly to the criminal victim`s needs in the phase of preliminary investigation has an effect on victim`s rapid recovery from criminal impact. It is just because the Investigator`s behavioral patterns of being sensitive to the criminal victim`s needs make it possible for him to gain self-control and self-assurance. Such an investigator`s attitude could not only enhance the reliability of investigating authorities but also get the active cooperation from a victim easily. Finally, it inevitably contributes to catching the goal of investigation also. The importance of the criminal victim protection in the criminal investigation process, more than we have ever thought, has been widely known in these days. Recently, Korean police officer`s behavioral patterns for criminal victims have been remarkably improved than ever before, since the Office for Victims of Police Agency was established in 2004. This paper is mainly focused on the police investigator`s activity for criminal victim in preliminary investigation. A few following recommendations were proposed for improvement of behavioral patterns of victim protection in the course of investigation process. Firstly, several checkpoints which might be needed to assist victim in the phase of preliminary investigation were suggested. Secondly, the most essential and proper responses of investigators were introduced when they would receive the first call and arrive at the crime scene. Thirdly, to secure the victim`s personal safety, some of the guidelines regarding risk assessment were presented. Fourthly, the actual conditions of how victim would be offered information from investigators were analyzed. As a result, the several victim policies were recommended. Practice of these recommendations must empower the police investigators to get the credibility from all the people including the criminal victim.