창의성이 품질경영 활동과 경영성과에 미치는 영향

곽영환(Kwak, Young Whan),권혁대(Kwon, Hyuk Dae),서창적(Suh, Chang Juck),김홍유(Kim, Houng Yu) 한국서비스경영학회 2011 서비스경영학회지 Vol.12 No.2

This research addresses the influences of creativity on quality management activities and business performance in service firms. Creativity of senior managers and organization is a major focal point for innovative quality management activities and high performance in nowadays. The research model suggested in this paper includes creativity of senior managers and organization, factors of quality management and business performance. Several hypotheses about relationships among them are suggested and tested empirically. The data are gathered from the firms which had award and certification recipients in quality management. We use 220 questionnaires for the final analysis. Consequently, creativity of senior managers and organization positively affects quality management factors and high business performance. Idea generation ability of organizational creativity doesn`t have an impact on quality management operational factors(human resources, measurement, analysis and knowledge management, and process) but on quality management driving factors(leadership, strategic planning, and customer and market focus). Problem solving ability of organizational creativity influences both factors of quality management. These factors of quality management affect financial performance via nonfinancial performance significantly.

생산 및 고객 특성별 중소 제조 기업의 핵심 역량 비교

서창적(Chang Juck Suh),곽영환(Young Whan Kwak),이인태(In Tae Lee) 한국생산관리학회 2013 韓國生産管理學會誌 Vol.24 No.2

보유하고 있는 자원이 소수로 제한적이고 환경이 열악한 중소 제조 기업은 자신의 핵심 역량을 발굴하여 선택하고 집중함으로써 경쟁력을 확보해 나가는 것이 기업 경영의 성장과 지속성을 유지해 나가는 지름길이다. 이러한 관점에서 중소 제조 기업의 특성에 맞는 핵심 역량을 도출하고 우선순위를 결정하는 것은 매우 중요한 것이다. 본 연구에서는 경기도에 소재하고 있는 중소 제조 기업을 대상으로 핵심 역량을 도출하고 핵심 역량 모델을 제시하고자 한다. 또한 애로 역량을 동시에 파악함으로써 중소 제조 기업이 제한된 자원을 집중하여 시급하게 우선적으로 강화해야 할 역량을 밝혀내고자 한다. 기존의 많은 연구가 기업의 업종, 업력, 규모 등의 분류 기준에 의해 이루어진 것과 달리 기업의 고객유형별, 납품방식별, 생산 프로세스별, 전략유형 등의 기준에 따른 핵심 역량과 애로 역량을 파악하여 현실적이고 실용적인 중소 제조 기업의 경쟁력 강화 방안을 제시하고자 한다. 결과적으로 기술 역량과 CEO 역량이 가장 시급하고 중요하게 육성되어야 할 역량으로 파악됨에 따라 이에 대한 다양한 육성방안 및 프로그램 제공이 필요하다. This research suggests the approach method to preferentially search and improve core competencies of small and middle manufacturing companies in Korea. The middle-small size companies that have very limited internal resources, should concentrate on their core competencies for growth and sustainability of business. In this scope, it is the most important thing to deduct the core competency’s order of priority for reinforcement. In first, we deduct the core competencies, Secondly suggest the model of core competency for the middle-small size companies. Additionally as we deduct the bottleneck competencies of them, we are going to determine the order of priority through the comparison of core and bottleneck competencies. In this process, we deduct core and bottleneck competencies by using the differentiated criteria of customer, manufacturing, manufacturing process and strategy types. But much studies were accompanied by company size, types of business, period of business and so on. But we suggest the practical approach for reinforcement of competitiveness. Consequently, the results show the practical implications and the order of priority for competencies reinforcement.

사내 기업가정신이 점진적 혁신활동과 경영 성과에 미치는 효과에 관한 연구

김선광(Kim, Sun Kwang),곽영환(Kwak, Young Whan),안관영(Ahn, Kwan Young),권혁대(Kwon, Hyuk Dae) 한국서비스경영학회 2014 서비스경영학회지 Vol.15 No.3

The development of internet and smartphone services leads to various cultural changes in society. The rate of these changes appears to be increasing, and companies should innovate their management systems and strengthen the efficiency to continuously face transition in industry environments. Continuous innovations is known to be a critical factor in the sustainability of business. Managing conflicts between the employees who endorse change and the employees who want to maintain the current system is crucial for successive innovation.In addition, delivering management philosophy to employees appropriately and building the company`s own culture through effective communication and close interaction between management and employee group is also critical.Research was done to determine an analysis on the effects of corporate entrepreneurship on incremental innovation and management performance. The subjects of this research were limited to insurance company, stock firm and financial institions. The program used to analyze of the collected data was SPSS 21.0. Collected data was examined to measure frequency analysis, exploratory factor analysis, regression analysis and comfimatory factor analysis from SPSS 21.0 program.This study points a way forward in the direction of new enterprises for a creative era. First, We conclude that enterpreneurship affects incremental innovation. Second, Corperations should try to support a gradual inovation culture because incremental inovation has positive results. The third, To create incremental innovation culture and enterprenuership, the organization`s culture and characteristics will have a direct and important influence. Therefore, a corperation ought to encourage the mood of enterprising company practices that adapt new ideas and increase open communication.

커뮤니케이션 만족이 종업원 인게이지먼트와 친사회적 서비스 행동에 미치는 영향

이슬기(Lee, Seul Ki),곽영환(Kwak, Young Whan),서창적(Suh, Chang Juck) 한국서비스경영학회 2021 서비스경영학회지 Vol.22 No.1

Since prosocial service behavior of MOT employee has a positive impact on both internal and external part of the organization, it is an important challenge for service companies to explore the motivator factors. This research addresses to investigate the relationships among communication satisfaction(S), employee engagement(O), and prosocial service behavior(R) based on SOR Model. To this end, we designed a research model and analyzed it through a structural equation model. As the results of the test, it was found that there were positive relationships among communication, engagement, and prosocial service behavior. The results of the study can imply the importance of interpersonal communication to improve performance through voluntary actions of service providers. In addition, it can be used as basic evidence in preparing plans to promote prosocial service behavior of service providers through communication satisfaction and enhanced engagement.

농어촌산업박람회의 경제적 파급효과 분석

문태형(Mun, Tae Hyoung),권혁태(Kwon, Hyunk Dae),곽영환(Kwak, Young Whan),김재환(Kim, Jae Hwan) 한국서비스경영학회 2012 서비스경영학회지 Vol.13 No.2

The 3rd Made 人 Green Fair recorded the total sales of 1,783 million won with 54 local governments, 139 enterprises and 63,120 visitors from September 5th (Mon) to September 8th (Thurs) of 2011. This looks into industries directly and indirectly related with the 3rd Made 人 Green Fair and analyzes a ripple effect of the fair on national economy. Input-output analysis and input-output table of the Bank of Korea were used for analysis. Input-output analysis model developed by Leontief is the method that has been used the most locally and abroad to measure an economical ripple effect. The expenditure of Made 人 Green Fair is 2,796,691,000 won, adding 558,823,000 won of the host and participating enterprises and 2,237,868,000 won of visitors. Direct and indirect economical ripple effects are 4,802,833,000 won of production inducement effect, 2,234,976,000 won of value added inducement effect and 63.11 persons of employment inducement effect.

ISO 26000에 기반한 한전 KPS의 동반성장 사례연구

서창적(Suh, Chang Juck),김효정(Kim, Hyo Jeong),곽영환(Kwak, Young Whan) 한국서비스경영학회 2011 서비스경영학회지 Vol.12 No.4

The purpose of the research is twofold. In the first instance, it suggests a win-win growth model based on ISO 26000(International Standard for Social Responsibility). Second, it provides a practical solution to business field how they make support programs for Small-and-Medium size Enterprises(SMEs) and how operate them. In showing the best practice for win-win growth based on social responsibility, We adopt this model to analyze the supporting programs of Korea Plant Service & Engineering Co., Ltd.(KPS) which is a leading company accomplishing win-win growth with his SMEs partners in Korea. KPS provides sufficient and professional training programs to develope partners` employees capability, keep safe work place for partner`s employees as well as their own employees and operate anti-corruption programs for partner`s sakes. The results of this case study provide wider perspective and insights to the companies which pursue win-win growth.