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곽영환(Kwak, Young Whan),권혁대(Kwon, Hyuk Dae),서창적(Suh, Chang Juck),김홍유(Kim, Houng Yu) 한국서비스경영학회 2011 서비스경영학회지 Vol.12 No.2
This research addresses the influences of creativity on quality management activities and business performance in service firms. Creativity of senior managers and organization is a major focal point for innovative quality management activities and high performance in nowadays. The research model suggested in this paper includes creativity of senior managers and organization, factors of quality management and business performance. Several hypotheses about relationships among them are suggested and tested empirically. The data are gathered from the firms which had award and certification recipients in quality management. We use 220 questionnaires for the final analysis. Consequently, creativity of senior managers and organization positively affects quality management factors and high business performance. Idea generation ability of organizational creativity doesn`t have an impact on quality management operational factors(human resources, measurement, analysis and knowledge management, and process) but on quality management driving factors(leadership, strategic planning, and customer and market focus). Problem solving ability of organizational creativity influences both factors of quality management. These factors of quality management affect financial performance via nonfinancial performance significantly.
커뮤니케이션 만족이 종업원 인게이지먼트와 친사회적 서비스 행동에 미치는 영향
이슬기(Lee, Seul Ki),곽영환(Kwak, Young Whan),서창적(Suh, Chang Juck) 한국서비스경영학회 2021 서비스경영학회지 Vol.22 No.1
Since prosocial service behavior of MOT employee has a positive impact on both internal and external part of the organization, it is an important challenge for service companies to explore the motivator factors. This research addresses to investigate the relationships among communication satisfaction(S), employee engagement(O), and prosocial service behavior(R) based on SOR Model. To this end, we designed a research model and analyzed it through a structural equation model. As the results of the test, it was found that there were positive relationships among communication, engagement, and prosocial service behavior. The results of the study can imply the importance of interpersonal communication to improve performance through voluntary actions of service providers. In addition, it can be used as basic evidence in preparing plans to promote prosocial service behavior of service providers through communication satisfaction and enhanced engagement.
생산 및 고객 특성별 중소 제조 기업의 핵심 역량 비교
서창적(Chang Juck Suh),곽영환(Young Whan Kwak),이인태(In Tae Lee) 한국생산관리학회 2013 韓國生産管理學會誌 Vol.24 No.2
보유하고 있는 자원이 소수로 제한적이고 환경이 열악한 중소 제조 기업은 자신의 핵심 역량을 발굴하여 선택하고 집중함으로써 경쟁력을 확보해 나가는 것이 기업 경영의 성장과 지속성을 유지해 나가는 지름길이다. 이러한 관점에서 중소 제조 기업의 특성에 맞는 핵심 역량을 도출하고 우선순위를 결정하는 것은 매우 중요한 것이다. 본 연구에서는 경기도에 소재하고 있는 중소 제조 기업을 대상으로 핵심 역량을 도출하고 핵심 역량 모델을 제시하고자 한다. 또한 애로 역량을 동시에 파악함으로써 중소 제조 기업이 제한된 자원을 집중하여 시급하게 우선적으로 강화해야 할 역량을 밝혀내고자 한다. 기존의 많은 연구가 기업의 업종, 업력, 규모 등의 분류 기준에 의해 이루어진 것과 달리 기업의 고객유형별, 납품방식별, 생산 프로세스별, 전략유형 등의 기준에 따른 핵심 역량과 애로 역량을 파악하여 현실적이고 실용적인 중소 제조 기업의 경쟁력 강화 방안을 제시하고자 한다. 결과적으로 기술 역량과 CEO 역량이 가장 시급하고 중요하게 육성되어야 할 역량으로 파악됨에 따라 이에 대한 다양한 육성방안 및 프로그램 제공이 필요하다. This research suggests the approach method to preferentially search and improve core competencies of small and middle manufacturing companies in Korea. The middle-small size companies that have very limited internal resources, should concentrate on their core competencies for growth and sustainability of business. In this scope, it is the most important thing to deduct the core competency’s order of priority for reinforcement. In first, we deduct the core competencies, Secondly suggest the model of core competency for the middle-small size companies. Additionally as we deduct the bottleneck competencies of them, we are going to determine the order of priority through the comparison of core and bottleneck competencies. In this process, we deduct core and bottleneck competencies by using the differentiated criteria of customer, manufacturing, manufacturing process and strategy types. But much studies were accompanied by company size, types of business, period of business and so on. But we suggest the practical approach for reinforcement of competitiveness. Consequently, the results show the practical implications and the order of priority for competencies reinforcement.