외식기업 관리자의 서번트 리더십이 상사에 대한 신뢰와 조직몰입에 미치는 영향

다국어 초록 (Multilingual Abstract)

Food service industry can speak dependence about manpower that it is very big typical human service industry. The greatest emphasis is placed on human resources in the food service industry and acquisition of good human resources alone became conditions for competitiveness in fiercely competitive circumstances among companies. Therefore, to correspond to environment that change rapidly with efficient administration of employees, function of leader and leadership is very been weighing real condition. In this study, analyzed experimentally what are the influences of servant leadership on the trustful relationship with leader and organizational commitment. This study`s results are as follows: First, Servant leadership exerted positive effects on trust for one`s superior. Second, this study shows servant leadership has a positive effect on organizational commitment. Third, the leader trust has a positive effect on the organizational commitment. In conclusion, servant leadership is expected to enhance the overall organizational effectiveness. Therefore, Food service companies will benefit by developing and applying a servant leadership program to adapt themselves to rapid environmental changes and managers will be able to achieve the goal of their team by exerting leadership suitable for members.

참고문헌 (Reference)

1 윤대균, "호텔조직에서의 서번트 리더십이 종사원의 태도에 미치는 영향" 대구대학교 2004

2 황명호, "호텔조직에서 부하직원이 인식한 상사에 대한 신뢰의 선행변수와 결과변수에 관한 연구" 경기대학교 2005

3 변상우, "최신인적자원관리론" 무역경영사 2005

4 정기산, "중간관리자의 리더십 유형별 행동특성과 신뢰와의 관계" 서울대학교 2002

5 황인경, "중간관리자 섬김형 리더십의 형성과 팀 성과" 한국과학기술원 2001

6 김선근, "조직구성원의 조직몰입 및 경력몰입에 관한 이중몰입 연구:자기효능감과 사회적 자본의 조절효과를 중심으로" 한국외국어대학교 2006

7 임효정, "외식산업의 중간관리자 리더십 성향과 인식에 관한 연구" 경기대학교 2004

8 김민숙, "외식기업관리자의 서번트리더십이 신뢰와 임파워먼트에 미치는 영향" 경기대학교 2005

9 권해도, "소비자 만족에 관한 연구:기대불일치 패라다임을 중심으로" 서울대학교 1990

10 김익철, "서번트리더십이 개인 및 집단 임파워먼트에 미치는 영향" 고려대학교 2004

11 배언철, "서번트 리더십이 상사에 대한 신뢰 및 조직몰입에 미치는 영향" 서울산업대학교 2006

12 김영희, "서번트 리더십과 조직성과의 관계에 관한 연구" 충남대학교 2004

13 황인경, "서번트 리더십.01. 09"

14 도윤경, "상사에 대한 신뢰와 조직유효성간의 관계에서 비서 개인특성의 조절효과 분석" 한국비서학회 14 (14): 29-49, 2005

15 김민정, "상사신뢰의 선행요인과 조직유효성의 관계에 관한 연구:상사신뢰의 매개역할을 중심으로" 홍익대학교 2002

16 백은경, "상사 및 조직지원 인식과 상사 및 조직 신뢰의 관계: 조직지원 인식과 상사 신뢰의 매개효과를 중심으로" 고려대학교 2006

17 여동기, "박물관 방문동기 유형과 해설매체 유효성과의 관계" 한국관광학회 27 (27): 13-28, 2003

18 최익봉, "리더의 임파워먼트 행위,조직공정성,신뢰와 조직유효성 간의 관련성에 관한 연구:신뢰의 매개적 역할을 중심으로" 영남대학교 2004

19 이주형 외 7인, "관광사업론" 대왕사 2001

20 Hosmer,L.T, "Turst: The connecting Link Between organizational theory and philosophical ethics" 20 : 379-403, 1995

21 Lewis, J.D, "Trust as a social reality" 64 (64): 969-985, 1985

22 Boss,R.W, "Trust and managerial problem solving revisited" 3 (3): 331-342, 1978

23 Reina, D.S, "Trust and betrayal in the workplace: building effective relationships in your organization" Berrett-Koehler Publishers 1999

24 Greeleaf,R.K, "The servant as leader" The Robert K. Greenleaf Center 1970

25 Greenleaf,R.K, "The power of servant leadership" Berrett-Koehler Publishers. inc 1970

26 Axelrod,R, "The Evolution of cooperation" Basic Books 1984

27 Kimeyer, S.L., "Social Support: Its relationship to observed communication with peers and superiors" 30 : 138-151, 1987

28 Sims,B.J, "Servanthood: Leadership for the third millennium" Cowley Publications 1997

29 Wheaton,C.E, "Servant leadership and the public school superintendent, Unpublished" Gonzaga University 1999

30 Senge,P.M, "Robert greenleaf’s legacy: a new foundation for twenty-first century institution. Robert greenleaf’s legacy: How Robert k. Greenleaf’s theory of servant-leadership influenced today’s top management thinkers" John Wiley & Sons, Inc 1995

31 Spears,L.C, "Reflection on leadership: how Robert K. Greenleaf’s theory of servant-leadership influenced today’s top management thinkers" John Wiley & Sons. Inc. 1995

32 Mishra,A.K, "Organizational responses to crisis:The Centrality of trust,in Insights on leadership, Service, stewardship, spirit, and servant-leadership" Sage 261-287, 1996

33 Rousseau, D. M., "Not so different after all: A cross-discipline view of trust" 23 (23): 393-404, 1998

34 Roberts, K.H, "Measuring organizational communication" 59 : 321-326, 1974

35 Whitener, E.M., "Managers as initiators of trust: and exchange relationship framework or understanding managerial trustworthy behavior" 23 (23): 523-530, 1998

36 Sabel,C.F, "Learning by monitoring:The institutions of economic developmnet,in The handbook of economic sociology" Princeton University Press 1993

37 Bennis, W., "Leaders: The Strategies for Taking Charge" Harper & Row 1985

38 Block,P, "From leadership to citizenship, In Insights on leadership: Service, stewardship, spirit, and servant-leadership" John Wiley & Sons, Inc 1998

39 Bass,B.M, "From Transactional to Transformational Leadership: Learning to Share the Vision" 18 (18): 22-, 1990

40 Roberts, K.H, "Failures in upward communication in organizations: Three possible culprits" 17 : 205-215, 1974

41 Eisenberg, N, "Empathy and its development" Cambrige University Press 1987

42 Wiener,Y, "Commitment in organizations: A normative view" 7 (7): 418-428, 1982

43 Konovskyk M.A., "Citizenship behavior and social exchange" 37 : 656-669, 1994

44 Gambetta,D, "Can we trust? in Trust:Making and breaking cooperative relations" Basic Blackwell 213-237, 1988

45 Buchanan,B, "Building organizational commitment: The socialization of managers in work organizations" 19 : 533-546, 1974

46 Das,T.K, "Between trust and control: Developing confidence in partner cooperation in alliances" 23 : 491-512, 1998

47 Mayer, R.C., "An integrative model of organizational trust" 20 (20): 709-794, 1995

48 McGee-Cooper,A, "Accountability as Covenant:The taproot of servant leadership,in Insights on leadership, Service, stewardship, spirit, and servant-leadership" John Wiley & Sons, Inc 1998

49 Mayer, "A three-component conceptualization of organizational commitment" 1 : 61-89, 1990