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태권도장 서비스 품질이 초등학교 수련생의 고객만족에 미치는 영향
남행웅(Nam Hang-Woong),조치훈(Cho Chi-Hoon) 한국체육과학회 2010 한국체육과학회지 Vol.19 No.2
The necessity and purpose of this research was to demonstrate the effect between the quality of service and trainee's customer satisfaction and to provide the activating method for the effective management of Taekwondo gymnasiums. As the demographical variables, the sex, the grade, weekly training frequency, daily training duration, and total training period were selected. the type, the reliability, the response, the belief and the sympathy was selected as the independent variable, the quality of service, and the leader, the training program, the facility, the location, the equipment and the facility as the dependent variable, the customer satisfaction. For the subject of this study I chose 6 Taekwondo training centers located in Seoul area and from each center 5 trainees were selected through the stratified cluster random sampling method and finally 266 samples were set as the object of analysis. The analyzed results were using the factor analysis, the reliability test, t-test, one-way ANOVA, the correlation analysis, and the multiple regression analysis as follows: First, trainee's perception regarding the quality of service recorded high in the order of the type, the sympathy, the reliability, the belief and the response. Second, in terms of trainee's perception regarding the quality of service according to trainee's individual characteristics as for trainee's sex, the difference appeared in the type and the reliability, weekly training frequency in the reliability and the belief, and the training period in the response. Third, trainee's perception regarding the contentment with the training center recorded high in the order of the leader, the training program, the equipment and the facility and the location of training facility, Fourth, trainee's perception regarding the contentment with the training center according to trainee's individual characteristics as for the grade revealed the difference in the leader. Fifth, as for the correlation between the quality of the service and the level of satisfaction, the higher the quality of the service was perceived, the higher the level of satisfaction appeared. Sixth, the effect on trainee's level of contentment with according to the quality of service showed difference in the type, the reliability, the response, the belief and the sympathy as for the satisfaction. with the leader and in the response, the belief and the sympathy as for the satisfaction with the training program, as for the satisfaction with the facility in the type, and the sympathy and as for the satisfaction with the location in the sympathy.
남행웅(Nam Hang-Woong),이상용(Lee Sang-Yong),조치훈(Cho Chi-Hoon) 한국체육과학회 2010 한국체육과학회지 Vol.19 No.1
This research is to find development direction of Korean sports novel as compare-analyzing sports novels of Korea, the United States of America and Japan. As result of comparing sports novels of Korea, the United States of America and Japan, we could find similarities and differences on questions of personality of character, narrative structure and theme. Korean sports novel shows limitation in sports items such as basketball, judo and Taekwondo however Japanese and American sports novel shows various works very actively. In Korean sports novel, character tries his best for the dream and achieve the best, loves as making love triangle, emphasizes on loyalty between peers and on sense of justice, also carries prestige on practice of humanity and strong spirit. American sports novel 's character gives up his dream however later meets one person who gives strength to challenge again and learns how to manage himself then wins PGA that he had desired of. So it shows that life changes with whom he meets. Character in Japanese sports novel convinces importance of team work through soccer, never loses coolness as professional and devotes himself to team rather than his own benefit. It also increases tension of novel with drug called Angion as handling the fate of soccer game. Basic spirit of sports people in Korea, the USA or Japan is strong indefatigable spirit and achieves dream as enduring born carving pains. Through such sports novel, inspires challenging spirit to not only sports person but also to teenagers, touches hearts with tries of challenges to limitation of human and as relieving academic stress mainly with university entrance examination and giving confidence to growing youth as giving strong spiritual mind and sense of justice. Not only through mass media however if researches on sports literature becomes active, our society will draw more cheerful and hopeful tomorrow with harmonious personality as growing healthy mind and body to children in suffer since in elementary school with university entrance examination from Korean education system.