The Effects of Job Insecurity Perceived by the Younger Generation on Psychological Well-Being and Life Satisfaction in the COVID Era

정효선,윤혜현 (사)한국조리학회 2023 한국조리학회지 Vol.29 No.3

This study examined the negative effects of job insecurity perceived by the younger generation in the unexpected environment of a pandemic by comparing them with the older generation. Based on total 581 persons obtained from the empirical research. The hypotheses were identified through structural equation modeling. The study showed a significant negative effect of perceived job insecurity on psychological well-being and life satisfaction. This result is consistent with previous studies that reported that the perception of instability or insecurity about employment status reduces an individual’s emotion/sentiment and life satisfaction. Moreover, life satisfaction was found to significantly increase when psychological well-being increased and that the negative effect of perceived job insecurity on psychological well-being was stronger among the younger generation. Limitations and future research directions are also discussed.

The Effects of Supervisors’ Ethical Leadership on Employees’ Response and Behavior in a Deluxe Hotel

정효선,윤혜현 (사)한국조리학회 2019 한국조리학회지 Vol.25 No.7

This study included an empirical analysis aimed at examining the effect of deluxe hotel employees’ perception of supervisors’ ethical leadership on the employees’ job crafting, job engagement, and innovative behavior. The sample for the survey was collected from 221 employees in deluxe (five-star) hotels. This study conducted the reliability test, fitness of the research model, and verified a total of 4 hypotheses using the SPSS and AMOS statistical program. The proposed model provided an adequate fit to the data (χ2=887.512 (p<.001), df=205, GFI=.876, NFI=.895, CFI=.902, RMSEA=.102). Hypothesis 1, which hypothesized a positive relationship between supervisors’ ethical leadership and job crafting was supported (β=.429), and Hypothesis 2 which hypothesized supervisors’ ethical leadership had significant positive effects on job engagement (β=.148) were verified. Also, employees' job crafting (β=.129) and job engagement (β=.672) showed a significant impact on employees’ innovative behavior(Hypothesis 3 and 4). Therefore, organizations should implement systematic education on ethical leadership by preparing diverse education programs, so that supervisors can demonstrate ethical leadership. Limitations and future research directions are also discussed.

특급 호텔 종사원이 지각하는 조직에서의 즐거움이 개인조직 적합성과 조직몰입에 미치는 영향

정효선,윤혜현 (사)한국조리학회 2019 한국조리학회지 Vol.25 No.12

The present study is to investigate the effect of workplace fun on employees’ person-organization fit and organizational commitment intent. Data was collected from 205 F&B employees in deluxe hotels. SPSS and AMOS statistical programs were used to verify the hypotheses in current study. The results of SEM showed that workplace fun had a positive effect on employees’ person-organization fit and organizational commitment. Employees’ person-organization fit also had a positive effect on organizational commitment. This study examined the effect of organizational pleasure perceived by the luxury hotel employees on their personal organizational fitness and organizational commitment as positive behaviors, and thses results will contribute to provide meaningful implications for deluxe hotel F&B employess. Limitations and future research directions are also discussed.

Understanding Abusive Supervision: The Impacts of Abusive Supervision on Employees’ Engagement and Organizational Commitment in the Deluxe Hotel

정효선,김기쁨,윤혜현 (사)한국조리학회 2018 한국조리학회지 Vol.24 No.2

This study examines the effect of abusive supervision on employees’ engagement and commitment in the deluxe hotel. Based on total 272 hotel employees obtained from the empirical research, this study verified total 3 hypotheses. The hypothesized relationships in the model were tested simultaneously by using structural equation modelling. Abusive supervision perceived by employees had negative effect on engagement and employees’ engagement had positive effect on organizational commitment. Also, abusive supervision perceived by employees did not have a significant effect on organizational commitment, full mediation effect through engagement existed. The study results are expected to be used as data for searching for effective responding ways at an organizational level and find practical ways to further increase employees’ positive organizational behavior.

연구논문 : 시판 라면류의 선택 속성이 만족도에 미치는 영향에 관한 연구 -어린이 및 청소년을 중심으로

정효선,윤혜현 韓國食生活文化學會 2012 韓國食生活文化學會誌 Vol.27 No.1

The purpose of this study was to understand the influence of instant noodle's selection attribution on satisfaction and to empirically analyze whether or not grade (elementary schoolchildren, middle school students, high school students) plays a moderating role in the relationship between selection attribution and satisfaction. Further, this study examined the differences in demographic characteristics among two groups of subjects divided by instant noodle's selection attribution. Based on a total of 1021 samples, this study verified a total of 3 hypotheses using the SPSS program. Data were analyzed by frequency analysis, chi-square, t-test, factor analysis, reliability analysis, cluster analysis, discriminant analysis, and hierarchical regression analysis. Results of the study were as follows. There were three different instant noodle's selection attributions among the children and adolescents investigated: internal element, external element, and company reliability. The multiple regression results show that internal element (=.391), external element (=.239), and company reliability (=.063) among customers' selection attributions had significant positive effects on satisfaction. In addition, the effect of selection attribution upon satisfaction was partially moderated according to grade. Further, cluster analysis divided subjects into two groups according to instant noodle's selection attribution: high-selection group vs. low-selection group. The wo groups of subjects classified by instant noodle's selection attribution were also different from each other in demographic characteristics. Limitations and future research directions are also discussed.

패밀리레스토랑의 서비스품질(DINESERV)이 고객만족도 및 재방문의도에 미치는 영향에 관한 연구

정효선,윤혜현 한국외식경영학회 2009 외식경영연구 Vol.12 No.3

The purpose of this study was to report the empirical cause-effect relationship of the customers' recognized service quality in family restaurant with customer satisfaction and revisit intention using DINESERV scale. Self-administrated questionnaires were completed by 431 subjects and data were analysed frequency, factor, reliability, correlation and SEM with SPSS and Amos program. Major results of this study can be outlined as follows: Tangible, assurance, empathy, and reliability from DINESERV scale showed the significant positive effects on the customer satisfaction. However, responsiveness was indicated to have no significant effect. Also, the customer satisfaction was surveyed to have significant positive effect on the revisit intention. Verifying an indirect effect, the customers' recognized service quality was found to have significant effect on the revisit intention. Through these findings, customers' recognized service quality was verified the causation with saying of having direct & indirect significant effect on the customer satisfaction and the revisit intention.

The Effects of Employees’ Job Crafting on Job Motivation and Job Satisfaction in a Deluxe Hotel: The Moderating Effects on Knowledge Sharing

정효선,이수현,윤혜현 (사)한국조리학회 2019 한국조리학회지 Vol.25 No.2

Many companies accept the importance of job crafting in business management and make efforts to improve motivation and satisfaction. The purpose of this study was to investigate the relationships between employees’ job crafting, motivation and satisfaction. In addition, the other purpose is explaining the moderating role of employees’ knowledge sharing. A survey was carried out with 323 employees from 10 five-star hotels in Seoul, Korea. The job crafting showed a significant relationship with job motivation. Also, the results showed that employees’ job motivation had a positive effect on employees’ job satisfaction. There were moderating effects related to employees’ knowledge sharing in the relationships between job crafting and motivation. The organizational capabilities for knowledge sharing are an important strategy to implement in order to obtain competitive advantages by strengthening motivation. The limitations and future research directions are also discussed.

특급 호텔 종사원의 직무 불만족에 대한 EVLN 반응행동의 탐색적 연구

정효선,윤혜현 (사)한국조리학회 2018 한국조리학회지 Vol.24 No.10

Turnover rates increase, organizational commitment weakens, and productivity decreases when an organization’s employees are not satisfied with their job; moreover, they exhibit unique job behaviors according to their level of dissatisfaction with their job. The purpose of this study is to measure the responses to job dissatisfaction among deluxe hotel employees using EVLN model. A total of 325 employees in South Korea participated, and data from the self-administrated questionnaires were collected and analyzed using comparative statistical analysis, including frequency, t-test, and one-way ANOVA. The distribution of responses to job dissatisfaction, which shows employees’ response levels, was highest in exit and lowest in voice. According to the results, exit responses in their active and destructive forms were the most prevalent when employees were dissatisfied with their job, followed by loyalty, neglect, and voice responses. In addition, there were difference in response behaviors according to respondents’ general characteristics (e.g., gender and job position).

A Longitudinal Study on Difference in Workplace Harassment: Is It a Matter of Culture or Individual?

정효선,윤혜현 (사)한국조리학회 2018 한국조리학회지 Vol.24 No.7

The purpose of this study was to measure the workplace harassment of deluxe hotels employees who work in the food and beverage division of deluxe hotels, and to examine whether different workplace harassment are ascribed to personal characteristics or unique culture of the workplace. The study adopted a longitudinal approach, and a total of 518 employees in Korea participated. Data were analyzed frequency, one-way ANOVA, exploratory factor, and reliability analysis using the SPSS program. This study shows that significant differences were found in perceptions of workplace harassment by employees based on the departments and hotels where they worked. Personal factors are difficult to prevent or controlled via intervention while organizational factors are relatively easier to deal with, which may be accepted by corporate executives as a significantly positive result. Therefore, interest from employers are required in order to prevent violence from being established the kitchen culture.

The Role of Corporate Associations in Customers' Trust, Loyalty, Revisit, and Switching Intention to a Foodservice Company : Focused on Corporate Ability and Corporate Social Responsibility Associations

정효선,윤혜현 (사)한국조리학회 2014 한국조리학회지 Vol.20 No.1

The purpose of this study is to investigate the effects of customers’ perception of corporate associationson trust, loyalty, revisit intention, and switching intention in the foodservice company and verify if there aresignificant moderating effects between family restaurants and fast-food restaurants. A total of 552 restaurantpatrons in Korea participated in the survey. The results showed that corporate ability association and corporatesocial responsibility association among corporate associations had a significant effect on customers’ trust,which had a positive significant influence on loyalty. Moreover, customers’ loyalty had a significant effecton customers’ revisit and switching intention. In addition, the moderating effects of company types areobserved in the relationships among customers’ perception of corporate associations and trust. Limitations ofthe study and future research directions are also discussed.