http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
- 中文 을 입력하시려면 zhongwen을 입력하시고 space를누르시면됩니다.
- 北京 을 입력하시려면 beijing을 입력하시고 space를 누르시면 됩니다.
RISS 인기검색어
- 검색키워드
- 저자 : 임알비나(Albina Lim) (검색결과 2 건)
- 무료
- 기관 내 무료
- 유료
-
감정부조화-직무태도 간 관계에서 심리적 요인의 매개효과와 심리적 요인에 대한 종업원의 성격과 근속년수의 조절효과
임알비나(Albina Lim),박양규(Yang-Kyu Park),백유진(Yujin Back) 한국경영학회 2016 經營學硏究 Vol.45 No.2
There has been much discussion concerning the emotion of employees along with the expansion of service industry. Extant studies dealing with emotion have usually focused on the emotion of employees working in the service industry. However, the emotion of employees is also important for organizations belonging to non-service industry. Therefore, we believe that research regarding employees’ emotion should be extended to small- and medium-sized firms, since the employees of small- and medium-sized organizations are frequently communicating and interacting with each other and much more emotional work of employees is needed. However, few research have been found in the relevant literature. Moreover, it is often found that employees in such firms are not fully supported by a smart personnel and organization system that leads to favorable jobperformance. Instead, their work are piled up and role conflicts are rampant in the departments throughout the organizations. In this situation they are frequently confronted with emotional discomfort. Hence it is plausible to focus on their emotions and its effects on psychological side (e.g., exhaustion & stress) and job-related attitudes (e.g., job satisfaction & organizational citizenship behavior). Based on the ego depletion theory and conservation of resource theory, we attempt to investigate the effects of emotional work in such firms. First, we argue that emotional dissonance increases the exhaustion and stress level. Emotional dissonance also influences job satisfaction and organizational citizenship behavior in a negative way. Meanwhile, exhaustion and stress levels decreases job satisfaction and organizational citizenship behavior. Hence we suggest that the exhaustion and stress mediate the emotional dissonance-job satisfaction and emotional dissonanceorganizational citizenship behavior relationship. Next, we contend that the reverse of neuroticism (hereafter referred as emotional stability) and firm tenure moderate the relationship between emotional dissonance and employees’ psychological results. Specifically we argue that high level of emotional stability and longer firm tenure weakens the effects of emotional dissonance on exhaustion and stress. To test hypotheses, survey data were collected from employees who are working in small- and medium-sized firms. Finally, we use 344 quantitative survey data for running the regression analyses. Findings indicate that the exhaustion mediates ‘emotional dissonance-job satisfaction’ relationship. Exhaustion does not mediate the effect of emotional dissonance on organizational citizenship behavior. On the other hand, stress mediates both ‘emotional dissonance-job satisfaction’ and ‘emotional dissonance-organizational citizenship behavior’ relationship. Regarding the moderating effects, we observe that emotional stability attenuates ‘emotional dissonance-exhaustion’ and ‘emotional dissonance-stress’ relationship. Firm tenure moderates the relationship between ‘emotional dissonance- exhaustion’, while it does not have moderating effect on emotional dissonance-stress relationship.
-
박양규 ( Yang Kyu Park ),임알비나 ( Albina Lim ) 한독경상학회 2013 經商論叢 Vol.31 No.1
본 연구는 감정부조화수준-긴장/스트레스관계에서 성격이 중간변수로서 어떤 영향을 주는지에 대해 실증적으로 탐색한다. 감정부조화는 조직구성원이 직무수행에서 요구되는 감정과 실제 감정과의 차이로부터 발생하는 두 감정사이의 불일치를 의미하는데 그 정도에 따라 조직구성원은 긴장과 스트레스를 지각하게 되고 이는 성과에 부정적인 영향을 줄 수있다. 따라서 감정부조화-성과 간 관계에 대한 적극적인 탐색이 필요함에도 실증연구는 미미한 수준이다. 특히, 두 요인 간 관계에 영향을 줄 수 있는 설명요인을 정체화 하는 연구도 활성화되고 있지 않다. 이런 이유로 본 연구는 인사조직 관련 연구에서 개인특성변수로서 주요하게 고려되고 있는 성격이 두 요인 사이에서 어떤 영향을 줄 수 있는지를 검증하려고 한다. 본 연구의 가설은 다음과 같다. 가설 1: 감정부조화 수준의 증가는 스트레스 및 긴장을 높일 것이다. 가설 2: 감정부조화 수준-긴장 및 스트레스사이에서 성격은 조절역할을 할 것이다. 가설에 대한 검증을 위해 2012년 1월부터 2개월 간 기업에서 근무하는 종업원을 대상으로 서베이를 실시하여 최종적으로 136부를 분석에 활용하였다. 가설 1을 검증하기 위해 감정부조화가 높은 집단과 낮은 집단을 구분하고 긴장과 스트레스에 대한 집단 간 차이가 있는지를 검증하였다. Spss ver. 19의 MANOVA를 활용한 통계분석결과 두 결과변수에 대한 감정부조화집단 간차이는 통계적으로 유의적이지 않은 것으로 나타났다 가설 2의 검증을 위해 군집분석을 활용하여 성격유형의 프러파일을 4가지로 구분하고 감정부조화수준-긴장/ 스트레스 간 관계에서 성격유형이감정부조화수준과 두 결과변수에 대해 유의적인 상호작용효과가 있는지를 검증하였다. 마노바를 활용한 통계검증결과 성격은 감정부조화 수준과 긴장과 스트레스에 대해 유의적인 상호작용효과가 나타나지 않아 조절역할을 하지 않는다는 결과를 얻었다. This study explores empirically that personality can work as a moderator in the relationship between emotional dissonance and tension/stress. ED(Emotional dissonance) occurs when an employee perceives an incongruence between the displayed emotions required in performing job and the felt emotion as actual emotions. Few relevant studies showed that ED had significant relations to the psychological tension and stress and consequently reduced job performance. Particularly, there has been little attention to the issue identifying moderators that can be worked in the relations. Therefore this study attempts to test the effect of personality as a moderator in the relationship between ED and psychological variables. Thus, the hypotheses examined in this study are as follows: H1: ED level has a positive effect to tension/stress. H2: Personality will be a moderator between the two variables. Questionnaires were applied in employees in corporate organizations in seoul. The survey was conducted between January 2012 and February 2012. 157 usable data were analyzed with MANOVA and K-cluster analysis in SPSS ver. 18, Findings showed that ED had no significant negative influence on the job tension/stress and personality had no interaction effect with the ED on the job tension/job stress. In this study there are some limitations such as not enough samples applied and limited attempt to explore relevant intervening variables. In spite of the issue of generalization, it is meaningful to be examined the relationship between ED and job tension/stress and to be tested the moderating effect of personality.
연관 검색어 추천
이 검색어로 많이 본 자료
활용도 높은 자료
