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5성급 호텔 고몰입 인적자원관리가 종사원의 이중몰입 및 변화지향 조직시민행동과의 관계에 대한 연구: AMO model을 적용하여
김태욱(Kim, Taeuk) 한국호텔외식관광경영학회 2023 호텔경영학연구 Vol.32 No.6
지난 코로나-19의 혹독한 시간은 호텔 인력 시장에 불안한 고용환경을 주었고, 이는 호텔종사원에게 직접적인 영향을 주게 되었다. 본 연구에서는 인적자원의 의존성이 다른 어느 산업보다 중요한 호텔기업에서의 인적자원관리의 효율적 전략방안 제시를 위해, 고몰입 인적자원관리를 통하여 종사원들의 이중몰입(조직몰입, 경력몰입) 및 변화지향 조직시민행동과의 영향관계를 검증하고자 하였다. 조사대상으로 서울소재의 5성급 호텔 종사원으로 하였으며, 예비조사 후, 본조사로 2023년 07월25일부터 약 한달 동안 각 호텔 인사담당자 및 관련 지인을 통해 연구의 목적과 절차에 대한 간단한 설명 후, Google 설문지를 이용하였으며, 비확률 표본추출방법인 판단표본추출법을 사용하였다. 300부 배포 후 반복되거나 불성실해 보이는 응답을 제외한 260부를 최종 분석에 사용되었다. 수집된 자료는 SPSS와 AMOS 통계프로그램을 이용하여 빈도분석, 확인적 요인분석, 구조모형 분석을 시행하였다. 가설 분석결과 고몰입 인적자원관리 중 역량과 기회는 변화지향 조직시민행동에 유의미한 영향을 미치는 것으로 나타나, 가설1a와 가설1c는 채택되었지만, 동기부여는 변화지향 조직시민행동에 유의미한 영향을 미치지 않는 것으로 나타나, 가설1b는 기각되었다. 기회와 동기부여는 변화지향 조직몰입에 유의미한 영향을 미치는 것으로 나타나, 가설2b와 가설2c는 채택되었지만, 역량은 조직몰입에 유의미한 영향을 미치지 않는 것으로 나타나, 가설2a는 기각되었다. 역량, 기회 그리고 동기부여 모두 경력몰입에 유의미한 영향을 미치는 것으로 나타나, 가설3a 가설3b, 가설3c 모두 채택되었다. 조직몰입, 경력몰입 모두 변화지향 조직시민행동에 유의미한 영향을 미치는 것으로 나타나, 가설4,5는 채택되었다. 마지막으로, 매개효과검증으로 조직몰입과 경력몰입이 고몰입 인적자원관리와 변화지향 조직시민행동의 관계에서 유의미한 부분 매개효과가 있는 것으로 나타났다. 본 연구가설 분석결과를 통해 5성급 호텔 종사원이 지각하는 조직몰입과 경력몰입을 강화함으로써 기업이 요구하는 변화지향적 조직시민행동에 긍정적인 결과를 수반할 수 있도록 하고, 고몰입 인적자원관리 차원에 따른 구체적인 운영체계를 구축할 수 있는 기초 근거자료를 제공함으로써 실무적 시사점과 새로운 연구 방향을 제시하기 위한 이론적 시사점을 제시하였다. The harsh time of COVID-19 created an unstable employment environment in the hotel employment market, which directly affected hotel employees. This study attempted to verify the relationship between employees dual commitment (organizational commitment, career commitment) and change-oriented organizational citizenship behavior through high-commitment human resource management to present efficient strategic strategies for human resource management in hotel companies. The survey was conducted by a five-star hotel employee in Seoul, and after the preliminary survey, the Google survey was delivered after a brief explanation of the purpose and procedure of the study through each hotel personnel manager and related acquaintances for about a month from July 25, 2023. The judgment sampling method, which is a non-probability sampling method, was used. After distributing 300 samples, 260 samples were used for the final analysis, excluding repeated or insincere responses. Frequency analysis, confirmatory factor analysis, and structural model analysis were performed on the collected data using SPSS and AMOS statistical programs. Motivation did not significantly affect change-oriented organizational citizenship behavior, and H1b was rejected, except for H1a, and H1c. Opportunity and motivation had an effect on the dependent variable, and H2b, and H2c were supported, but ability did not have an effect on organizational commitment, so H2a was rejected. Ability, opportunity, and motivation were all found to have an effect on career commitment, and both H3a, H3b, and H3c were supported. Both organizational commitment and career commitment had an effect on change-oriented organizational citizenship behavior, and H4, and H5 were supported. Finally, it was found that organizational commitment and career commitment had a partial mediating effect on the relationship between highly committed human resource management and change-oriented organizational citizenship behavior. Through the analysis of this research hypothesis, the five-star hotel employees perceived organizational commitment and career commitment can be accompanied by positive results in change-oriented organizational acitizenship behavior required by hotel companies, and theoretical implications were presented.
호텔종사원의 도전적·방해적 스트레스가 이직의도에 미치는 영향: 조직냉소주의와 직무만족의 매개효과를 중심으로
김태욱 ( Taeuk Kim ),권진희 ( Jinhee Kwon ),윤선미 ( Sunmi Yun ) 관광경영학회 2018 관광경영연구 Vol.82 No.-
The purpose of this study is to investigate and analyze the impact of job stress in hospitality on turnover intention and the mediating effect of organizational cynicism and job satisfaction. The results from this empirical study with 320 samples of hotel employees in Seoul show that 1)H1 and H2: hindrance stress is adopted but challenge stress is rejected, 2)H3 and H4: hindrance stress negatively affects job satisfaction as adopted, but challenge stress is rejected 3)H5 and H6: both challenge-hindrance stress affects turnover intention as adopted 4)H7: organizational cynicism positively affects turnover intention as adopted 5)H8: job satisfaction positively affects turnover intention as adopted 6)H9: the mediating effect of organizational cynicism has an impact on the relationship between job stress and turnover intention. The meaning of this research and practical implications include the following. First, there should be a chance to have various activities in a hotel such as coaching program. Also, let employees engage in activities as union to actively participate in organizational change and innovation so that they do not have organizational cynicism. The limitations of this study are as follows: 1)studied only in Seoul area naturally left out other local areas 2)comparative studies from different hotel management types 3)there should be more dependent variables such as job involvement or trust by job stress.
친환경 호텔특성과 친환경 정서적 가치, 정서적 웰빙 및 친환경 행동과의 관계에 대한 연구 : 친환경 정서적 가치와 정서적 웰빙의 매개효과를 중심으로
김태욱 ( Taeuk Kim ),김용민 ( Yongmin Kim ),유효강 ( Xiaogang Liu ),유복요 ( Fuyao Liu ) 관광경영학회 2021 관광경영연구 Vol.103 No.-
The purpose of this study is to figure out the influence of eco-friendly hotel characteristics, eco-friendly perceived value, emotional well-being, and eco-friendly Behavior and verify the mediating effect of eco-friendly perceived value and emotional well-being. Specimen are customer from hotel & resort in Seoul, aged 18 and above 59 and below. Survey was started at Feb. 24, 2021 for 20 days with 320 questionaries, total 288 samples were used for actual analysis. We used Jamovi program on analysis. Hypothesis test result of the study is following. H1: eco-friendly hotel characteristics has significant effect on eco-friendly behaviour. H2: eco-friendly perceived value has significant effect on emotional well-being, H3: the mediation effect of eco-friendly perceived value is partially mediated on the relationship between eco-friendly hotel characteristics and eco-friendly behaviour, H4: the mediation effect of emotional well-being is partially mediated on the relationship between eco-friendly hotel characteristics and eco-friendly behaviour.
노면 가진을 받는 배기계의 동적거동을 고려한 벨로우즈 내구성능 개선
김태욱(Taeuk Kim),박우선(Woosun Park),김동석(Dongseok Kim) 한국자동차공학회 2004 한국자동차공학회 춘 추계 학술대회 논문집 Vol.- No.-
Bellows is an important part to reduce a vehicle vibration due to exhaust system. The durability performance of bellows is dominated by many factors such as material property, shape of corrugation, total length of bellows, and length and height of pitch. In this paper, it is noted that the durability problem of bellows may be improved not only by the durability performance of itself, but also by considering the dynamic behavior of total exhaust system. The dynamic behavior of bellows due to road excitation is analyzed and a simplified methodology is introduced to improve the durability performance of bellows.
5성급 호텔 종사원의 테크노 스트레스와 스트레스 대처 및 변화몰입과의 관계에 대한 연구 : 스트레스 대처의 매개효과를 중심으로
김태욱 ( Taeuk Kim ),하정우 ( Jungwoo Ha ) 관광경영학회 2021 관광경영연구 Vol.105 No.-
The purpose of this study is to figure out the influence of Techno stress, Stress coping, and Commitment to change and verify the mediating effect of Stress coping. Specimen are employees who working in 5-star hotel located in Seoul, aged 18 and above 65 and below. Survey was started at June 01, 2021 for 15 days with 310 questionaries, total 274 samples were used for actual analysis. We used Jamovi program on analysis og this study. Hypothesis test result of the study is following. H1(1-2): Techno stress has significant negative (-) effect on commitment to change. H2(1-2): Techno stress has significant negative (-) effect on stress coping. H3: Stress coping has significant positive effect on commitment to change. H4(1-2): the mediation effect of stress coping is partially mediated on the relationship between techno stress and commitment to change. Based on the hypothesis analysis in this study, this study present the basic evidence to help employees achieve their corporate performance by controling the relationship between techno stress and commitment to change by stress coping.
김정호(Jungho Kim),김태욱(Taeuk Kim),김용석(Youngsuk Kim) 한국자동차공학회 2012 한국자동차공학회 부문종합 학술대회 Vol.2012 No.5
Recently customers’ interest for high-efficient and safer vehicle has been increasing. In addition, safety and emission requirements have become more severe than before the last decades in the world. Therefore, the key issues for the automotive companies could be summarized with mass, cost and performance to satisfy the customers’ needs. In this paper, multi-disciplinary optimization is conducted to minimize mass considering Safety crashworthiness, Body stiffness and NVH performance simultaneously with GM proprietary optimizer, ASPEN. And evaluation of the constraints effect for NVH loadcases like as A/T, P/F and IDLE which could not be defined as single number constraint is conducted as well. Totally 162 parts are considered as design variables and 8 Safety, 2 Body CAE and 4 NVH CAE loadcases are included for MDO constraint. Finally, through the 1956 initial runs using ASPEN DOE and 1760 iteration runs derived from RSM, 11.37kg mass reduction was shown with maintaining or enhancing current performance for each loadcases.