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임복희(Bock-Hee Im),정연화(Yeoun-Hwa Jung),김혜숙(Hye-Sook Kim) 한국콘텐츠학회 2010 한국콘텐츠학회논문지 Vol.10 No.11
본 연구는 치과코디네이터의 업무만족도 및 업무수행효과를 분석하여 보다 체계적인 치과코디네이터 업무를 파악하여 고객만족과 더불어 의료기관 경영효율화를 위한 기초자료를 제공함에 그 목적이 있다. 이를 위하여 부산광역시 행정 각 구에 위치한 치과 의료기관을 비율분포에 의거하여 표집하되, 그 중 치과 코디네이터를 채용하고 있는 226개 치과 의료기관을 대상으로 2009년 8월25일부터 9월25일까지 연구자가 직접 방문하여 설문조사를 실시하였다. 설문내용은 일반적인 특성, 치과코디네이터 업무 만족도와 필요성, 치과코디네이터 채용에 따른 의료서비스 실적 등에 따른 효과 항목으로 구성하였으며 분석결과는 다음과 같다. 첫째. 치과코디네이터의 주요 업무는 고객관리 업무에서 가장 많은 분포를 보였으며, 그 중 상담부분의 업무비율이 가장 높았다. 둘째, 치과코디네이터의 직무수행 만족도에서는 접수 및 상담, 고객관리, 행정조직관리 등 모든 업무에서 비교적 높은 점수를 보였으며, 만족도가 가장 높은 업무는 접수 및 상담업무였다. 셋째, 치과코디네이터 채용 이후 환자진료와 병원수익에서도 효율성이 높게 나타났다. 마지막으로 치과코디네이터 업무개선 부분으로는 고객 서비스마인드 제고, 정확한 업무체계 확립, 코디네이터 임금개선, 코디네이터의 교육내용 개선 등의 순으로 나타났다. The purpose of this study is to promote efficiency of hospital management with customer satisfaction by understanding qualitative system about more systemic hospital service coordinator's job under analyzing the satisfactory degree and coherence of hospital service coordinator's job because of increase of customer need level by medical environment improvement and the variety of offering method of medical service. I allocated a questionnaire per each dental clinic at total 226. According to the study results stated above, generally necessity on employment of a coordinator appeared high and to the necessity, I considered that a dental clinic coordinator's job must strengthen the role for going still more to customer with discriminated mind and service not simple kind service to medical consumer, with establishing more systematic and realistic educational culture in qualification and educational department of a dental coordinator. Also a dental coordinator must be changed to promote customer satisfaction and efficiency of hospital management by more systematic business assignment and role establishment
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정윤중,김혜현,김은한,김지연,차세정,김유진,강정은,정연화,정영선,김영환,경규혁,홍석경,Jung, Yooun-Joong,Kim, Hea-Hyun,Kim, Eun-Han,Kim, Ji-Yeoun,Cha, Se-Jung,Kim, You-Jin,Kang, Jung-Eun,Chung, Yeon-Hwa,Jung, Young-Sun,Kim, Young-Hwan,Kyou 한국의료질향상학회 2014 한국의료질향상학회지 Vol.20 No.1
Objective: The objective of this research was to develop a guideline for more effective use of physical restraint on patients in the intensive care unit and training the nurses on it and applying it on clinical practice to assess its effectiveness. Method: This research analyzed the before and after effect of the development of a guideline for physical restraint by dividing the category into nurse and patient. In the case of nurse, a comparison of knowledge and nursing service regarding the use of physical restraint from before the training on physical restraint guideline(Jan. 2011) and after the training on physical restraint guideline(Dec. 2011) was made. In the case of patient, a comparison of physical restraint usage rate and average usage time, the number of unplanned extubation cases were compared from before the use of physical restraint (Jan.~Apr. 2011) and after the use of physical restraint (Sep.~Dec. 2011) were made. Result: After the training on the physical restraint guideline, the knowledge of the nurse and the nursing practice showed notable improvement by (p<0.000) and (p<0.048) respectively and in patient, physical restraint usage rate and average time of usage decreased by (p<0.001) and (p<0.001) respectively. And despite the decrease in the number of cases in which the physical restraint was used, the number of unplanned extubation cases remained the same. Conclusion: Physical restraint guideline training and guideline usage can be stated to have brought out positive effect in both the nurse and patient. In order to maintain such positive effects, continuous training is necessary and continuous revaluation is necessary, regarding knowledge and nursing practices.
ScienceON
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