호텔기업의 R&D가 기업 효과성에 미치는 영향

김홍범(Kim Hong-bumm),이동수(Lee Dong-soo) 한국호텔관광학회 2016 호텔관광연구 Vol.18 No.2

The need for R&D in charge of developing new products and services by hotel corporations and the evaluation of its result are important in successfully managing current hotel business. Little research, however, has been made on R&D in hotel corporations. As corporate competitions intensify, every corporation makes an effort to satisfy or resolve specific demands of its customers while it continues to suffer from problems of losing substantial amount of time and material resources. In order to minimize such excessive losses of time and resources, R&D makes an effort to find ways to obtain outcomes that simultaneously incorporate technology, management and strategies that corporations require. As interest in R&D in the service industry increases, the importance of R&D in hotel corporations has been brought to light. The industry has recently benefited from the increase of overseas visitors, and R&D in hotels helped attract tourists and increase job creation. Hotel corporations have characteristics that are more varied and complex among corporations in service industry. Their functions include a function of providing accommodations to customers via personal service and direct contacts with customers, in addition to a function of securing competitive edge through differentiated services and customer relations. This study has as an objective to measure R&D in hotel corporations and its effectiveness by deducing systemization and key factors of success of R&D from employees related to R&D tasks. The research result showed that R&D in hotel corporations had a significant influence on corporate effectiveness. Development of new products and services had the highest influence on the ranks of innovative competitiveness, and development of human resources and investment in R&D showed a high influence on effectiveness in tasks and organization. The result indicated that R&D played a few important roles: R&D increased competence by developing new products and services, secured effectiveness by raising staff training in internal human resources, and increased job satisfaction in their executing tasks so that there would be smooth collaborations between organizations.

온라인 여행업의 e-서비스품질, 인지된 가치, 그리고 고객 만족도가 고객 충성도에 미치는 영향

김홍범(Kim, Hong Bumm),김나은(Kim, Na Eun) 한국서비스경영학회 2009 서비스경영학회지 Vol.10 No.2

호텔기업의 IT 거버넌스가 IT 효과성에 미치는 영향

김홍범(Hong Bumm Kim),이동수(Dong Soo Lee) 한국호텔외식관광경영학회 2013 호텔경영학연구 Vol.22 No.5

Due to the development of IT technology, many firms make sincere efforts to improve the productivity and the profitability and to secure the competitiveness by introducing and utilizing the IT technology in their management and operation. Considering this recent trend, most hotel corporations have introduced and developed the necessary information systems for the hotel management, drawn out useful management information, and utilized the information for their various management activities. Although the IT management for a hotel`s whole tasks is systematized, and the need for setting the operation plan increased, a hotel corporation`s IT maturity and business management`s system do not catch up with the IT advancement speed. In order to solve this problem, IT Governance is proposed as a solution. It is an essential management system that enables hotel corporations to control their information systems and their organizations, to support their business management and operation, and to secure their competitiveness. This study tried to develop the indicators to measure a hotel corporation`s IT governance level and to measure the hotel corporation`s IT maturity level and the field workers` cognition on the IT effectiveness after the introduction of IT system. For the empirical research, a survey was conducted for employees working with the hotel information system, and executives and IT managers in several five-star hotels located in downtown, Seoul. According to the survey data, this research found some important factors. They are in order of IT effectiveness influenced by the information security, the risk management, the IT maintenance, the standardization, the IT operation strategy, the information and organization management. This research drew out the important factors for IT governance from the cognition of workers utilizing the information system in hotel corporations, and suggested some crucial indications for developing and advancing a hotel corporation`s IT environment by suggesting the important factors to draw out the outcome of IT effectiveness.

호텔·관광산업에서의 혁신활동이 지각된 기업성과에 미치는 영향

김홍범(Kim, Hong-Bumm),장희숙(Jang, Hee-Sook) 한국관광레저학회 2014 관광레저연구 Vol.26 No.8

호텔 여성 종사원의 직무스트레스 영향 요인에 관한 연구

김홍범(Kim Hong-Bumm),이은영(Lee Eun-Young),조효연(Cho Hyo-Yeon) 한국관광레저학회 2010 관광레저연구 Vol.22 No.5

객실 인터페이스 시스템이 호텔 객실이용 고객의 만족도에 미치는 영향

김홍범(Kim, Hong-bumm),유능희(Yoo, Neung-Hee),이동수(Lee, Dong-Soop) 한국호텔외식관광경영학회 2011 호텔경영학연구 Vol.20 No.3

국제환율변동이 호텔 경영성과에 미치는 영향에 관한 연구

김홍범(Hong Bumm Kim),안순례(Soon Ye Ahn) 한국호텔외식관광경영학회 1999 호텔경영학연구 Vol.8 No.1

The purpose of the present study is to investigate the impact of changes in exchange rates on the performance of hotel management. The total sales of 10 super deluxe hotels in Seoul and exchange rates from 1997. 1 to 1998. 8 were taken to accomplish the aim. The findings of this study is that changes in the exchange rates have had impact on the the performance of room division slightly, but other facilities in these hotels.

호텔의 전략적 제휴 방안에 관한 연구

김홍범(Hong Bumm Kim) 한국호텔외식관광경영학회 1999 호텔경영학연구 Vol.8 No.2

Recently, companies are increasingly establishing strategic alliances to shore up or enhance their competitive advantages in the marketplace. Because of the fast-paced and ever-changing business environment, the hotel industry also realizes that hotels should incorporate strategic alliances both to meet their customer`s needs and to achieve cutting-edge competitive advantages. The propose of this study is to examine the characteristics and differences in the existing strategic alliances in hotel industry, and to delineate an effective scheme of establishing the strategic alliance. To achieve these goals, this study employed several research methods, such as reviewing of existing literature, collecting internal/external secondary data relating to the strategic alliances in hotels, and interviewing with hotel marketers and experts of strategic alliances in order to draw a useful conclusion. The survey was conducted to 25 hotel managers who have worked for the hotel marketing for more than 10 years. The results indicate that when a hotel wants to consider a strategic alliance with other hotels, they first should take into consideration the location of prospective partner hotels. Second, they must consider what kind of service quality the partner may provide to their customers. Third, they have to consider the ranks and characteristics of partner hotels. Finally, they may consider how customers recognize and have an image on the prospective partner hotel. It can be suggested that regardless of the difference in size and clout of potential partners, an alliance must help each partner leverage a particular resource or resources to achieve their business goals.

호텔기업의 구조조정과 직무스트레스 및 직무만족간의 관계에 관한 연구

김홍범(Hong Bumm Kim),문혜영(Hye Young Moon),권영욱(Young Wook Kwon),장호욱(Ho Wook Chang) 한국호텔외식관광경영학회 2004 호텔경영학연구 Vol.13 No.4

The financial crisis occurred in Southern Asian countries puts the Korean hotel industry into a plunge in operating income. To reduce costs and to liberate from the tight profit scale, five-star hotels in Korea stepped on a restructuring process. This paper explores job stress and job performance of employees when downsizing takes place in a hotel. The purpose of this study is to identify downsizing as a stressor that affects role strain and job performance. A convenience sampling of hotel employees was administered and collected 279 responses. It is shown that downsizing has a significant relationship with symptoms of stress and job performance which is also appeared to deteriorate the quality of customer service in hotel industry.

호텔경영에 있어서 효과적인 아웃소싱 ( outsourcing ) 운영방안

김홍범(Hong Bumm Kim),구자혁(Cha Hyeok Ku),백현숙(Hyun Sook Baek) 한국호텔외식관광경영학회 2002 호텔경영학연구 Vol.11 No.1

This study attempted to research an actual situation and status of outsourcing in the super deluxe hotels, Seoul region and pursued for future operation and reform plans. The data of this study was taken from the specialists of personnel and general affairs section chiefs generally grasping the present condition of labor demand and supply for super deluxe hotels in Seoul region. The results of the questionnaires analyzed by frequency analysis and Kendall`s W coefficient of concordance are as followings; First, as to the performance purpose of outsourcing, the descending highest rates are `reduction of operation cost`, `profit-increase through restructuring`, `management /control difficult affairs`. Second, as to the selection element of vendors, `price condition`, `A/S including service level` and `confidence in management capability for relevant area` were significant factors. Third, the disadvantages of outsourcing were `degrading of service quality, deterioration of regular personnel`s labor will` and `difficulty of uniform strategic management`. Fourth, the important success factors of outsourcing were enumerated as `maintenance mutual reliable relationship`, `selection of right businesses`, `harmony of a company goal and a target`. Fifth, it was found the satisfaction of outsourcing was extremely high in cost reduction, which was consistent with the purpose of performance. The judgement of outsourcing is only made when three points are consistent; if it has compulsory power, if a using company can get higher quality than expected and it the vendor has specialization. To support this, it is needed related laws should be revised, and deregulated, and operations control should be adjusted to the actual condition of super deluxe hotels.