In the current torrents of global market, increasing the competitiveness of an organization became the most important business strategy, so improving productivity and competitiveness of product quality would be recognized as an important factor of com...
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ISO 9001 품질경영시스템(QMS)요인이 기업성과에 미치는 영향 = Influences of implementation factors of quality management system with ISO 9001 on organizational performances
한글로보기https://www.riss.kr/link?id=T12480185
- 저자
-
발행사항
경산 : 대구가톨릭대학교, 2011
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학위논문사항
학위논문(박사) -- 대구가톨릭대학교 대학원 , 경영학과 , 2011
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발행연도
2011
-
작성언어
한국어
-
KDC
325.652 판사항(5)
-
DDC
658.562 판사항(21)
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발행국(도시)
경상북도
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형태사항
vii, 99장 : 도표 ; 26 cm
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일반주기명
참고문헌: 장 89-94
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소장기관
- 국립중앙도서관
- 대구가톨릭대학교 중앙도서관
- 국립중앙도서관
-
0
상세조회 -
0
다운로드
부가정보
다국어 초록 (Multilingual Abstract)
In the current torrents of global market, increasing the competitiveness of an organization became the most important business strategy, so improving productivity and competitiveness of product quality would be recognized as an important factor of competitiveness. In order to survive in the extremely competitive business environment, Quality Management System(QMS) with ISO 9000 series should be implemented actively to excel at the international standardization of quality system.
This study is concerned with investigation of the influences of Quality Management System with ISO on the organizational performance. This study showed how QMS with ISO 9001 had influences on managerial performance of organizations. The research model of this study was consisted of exogenous variables such as management responsibility, resources management, services and product realization, measurement, analysis and improvement; an intermediate variable, process improvement affected by the documentation procedures; and endogenous variables created by the change of organizational cultures such as quality improvement, customers’satisfaction, financial performance.
The results of this study are as follows;
1] First of all, factors of ISO 9001, such as management responsibility, measurement, analysis and improvement, and documentation(QMS), had affected the internal process improvement. Management responsibility, measurement, analysis and improvement also gave big influences to the change of organizational culture. Intermediate variables such as process improvement and change of organization culture gave influence to endogenous variables, such as quality improvement, customer’s satisfaction, financial performance.
2] Secondly, difference analysis between parent and subcontracting companies was performed. On the side of parent company, management responsibility and realization of service and product made significant influences on the process improvement; management responsibility, measurement, analysis and improvement also gave big influence on the change of organization culture; and these were finally resulted in quality improvement, customer satisfaction, financial performance. For subcontractors, documentation made significant effects on the quality improvement, customer satisfaction, financial performance.
3] Thirdly, multiple group analyses for relationship among parents and subcontractor were performed. Management responsibility of parents had impacted more significantly and importantly to the process improvements than those of the subcontractors statistically. It was revealed that documentation and process improvement in the subcontractors had impacted more forcefully and significantly to the changes of organizational culture than those of the parents statistically.
4] Fourthly, there were no differences among parents and the subcontractors. Also there was no difference in satisfaction of customers after acquiring the unified certification of ISO 9001 and 14001. In this study, it was proven that factors of ISO 9001 certification could make influences on the corporation performances.
Concluding remarks could be made like as follows;
Differences in the certification factors among parents and subcontractor were clearly shown, and for the parents, management responsibility gave more significant effect to the performance of company, to put emphasis on going ahead with a plan to get the certification of ISO. For subcontractors, they showed a tendency to follow the way that parent corporations pursued and directed. Documentation procedures of subcontractors played the more important role than anything else.
From the conclusions of this study, strategic planning and operation would be needed to get the certification of ISO 9001 and others, and to reinforce positively the organization performance appropriate to the difference between the parent and subcontractors, which was extracted in this study.
This study is concerned with investigation of the influences of Quality Management System with ISO on the organizational performance. This study showed how QMS with ISO 9001 had influences on managerial performance of organizations. The research model of this study was consisted of exogenous variables such as management responsibility, resources management, services and product realization, measurement, analysis and improvement; an intermediate variable, process improvement affected by the documentation procedures; and endogenous variables created by the change of organizational cultures such as quality improvement, customers’satisfaction, financial performance.
The results of this study are as follows;
1] First of all, factors of ISO 9001, such as management responsibility, measurement, analysis and improvement, and documentation(QMS), had affected the internal process improvement. Management responsibility, measurement, analysis and improvement also gave big influences to the change of organizational culture. Intermediate variables such as process improvement and change of organization culture gave influence to endogenous variables, such as quality improvement, customer’s satisfaction, financial performance.
2] Secondly, difference analysis between parent and subcontracting companies was performed. On the side of parent company, management responsibility and realization of service and product made significant influences on the process improvement; management responsibility, measurement, analysis and improvement also gave big influence on the change of organization culture; and these were finally resulted in quality improvement, customer satisfaction, financial performance. For subcontractors, documentation made significant effects on the quality improvement, customer satisfaction, financial performance.
3] Thirdly, multiple group analyses for relationship among parents and subcontractor were performed. Management responsibility of parents had impacted more significantly and importantly to the process improvements than those of the subcontractors statistically. It was revealed that documentation and process improvement in the subcontractors had impacted more forcefully and significantly to the changes of organizational culture than those of the parents statistically.
4] Fourthly, there were no differences among parents and the subcontractors. Also there was no difference in satisfaction of customers after acquiring the unified certification of ISO 9001 and 14001. In this study, it was proven that factors of ISO 9001 certification could make influences on the corporation performances.
Concluding remarks could be made like as follows;
Differences in the certification factors among parents and subcontractor were clearly shown, and for the parents, management responsibility gave more significant effect to the performance of company, to put emphasis on going ahead with a plan to get the certification of ISO. For subcontractors, they showed a tendency to follow the way that parent corporations pursued and directed. Documentation procedures of subcontractors played the more important role than anything else.
From the conclusions of this study, strategic planning and operation would be needed to get the certification of ISO 9001 and others, and to reinforce positively the organization performance appropriate to the difference between the parent and subcontractors, which was extracted in this study.
In the current torrents of global market, increasing the competitiveness of an organization became the most important business strategy, so improving productivity and competitiveness of product quality would be recognized as an important factor of competitiveness. In order to survive in the extremely competitive business environment, Quality Management System(QMS) with ISO 9000 series should be implemented actively to excel at the international standardization of quality system.
This study is concerned with investigation of the influences of Quality Management System with ISO on the organizational performance. This study showed how QMS with ISO 9001 had influences on managerial performance of organizations. The research model of this study was consisted of exogenous variables such as management responsibility, resources management, services and product realization, measurement, analysis and improvement; an intermediate variable, process improvement affected by the documentation procedures; and endogenous variables created by the change of organizational cultures such as quality improvement, customers’satisfaction, financial performance.
The results of this study are as follows;
1] First of all, factors of ISO 9001, such as management responsibility, measurement, analysis and improvement, and documentation(QMS), had affected the internal process improvement. Management responsibility, measurement, analysis and improvement also gave big influences to the change of organizational culture. Intermediate variables such as process improvement and change of organization culture gave influence to endogenous variables, such as quality improvement, customer’s satisfaction, financial performance.
2] Secondly, difference analysis between parent and subcontracting companies was performed. On the side of parent company, management responsibility and realization of service and product made significant influences on the process improvement; management responsibility, measurement, analysis and improvement also gave big influence on the change of organization culture; and these were finally resulted in quality improvement, customer satisfaction, financial performance. For subcontractors, documentation made significant effects on the quality improvement, customer satisfaction, financial performance.
3] Thirdly, multiple group analyses for relationship among parents and subcontractor were performed. Management responsibility of parents had impacted more significantly and importantly to the process improvements than those of the subcontractors statistically. It was revealed that documentation and process improvement in the subcontractors had impacted more forcefully and significantly to the changes of organizational culture than those of the parents statistically.
4] Fourthly, there were no differences among parents and the subcontractors. Also there was no difference in satisfaction of customers after acquiring the unified certification of ISO 9001 and 14001. In this study, it was proven that factors of ISO 9001 certification could make influences on the corporation performances.
Concluding remarks could be made like as follows;
Differences in the certification factors among parents and subcontractor were clearly shown, and for the parents, management responsibility gave more significant effect to the performance of company, to put emphasis on going ahead with a plan to get the certification of ISO. For subcontractors, they showed a tendency to follow the way that parent corporations pursued and directed. Documentation procedures of subcontractors played the more important role than anything else.
From the conclusions of this study, strategic planning and operation would be needed to get the certification of ISO 9001 and others, and to reinforce positively the organization performance appropriate to the difference between the parent and subcontractors, which was extracted in this study.
목차 (Table of Contents)
- 제 1 장 서 론 1
- 제 1 절 연구배경 및 목적 1
- 1. 연구의 배경 1
- 2. 연구의 목적 2
- 제 2 절 연구의 방법 및 논문구성 3
- 제 1 장 서 론 1
- 제 1 절 연구배경 및 목적 1
- 1. 연구의 배경 1
- 2. 연구의 목적 2
- 제 2 절 연구의 방법 및 논문구성 3
- 제 2 장 이론적 고찰 6
- 제 1 절 품질경영과 품질경영시스템(QMS)에 관한 연구 6
- 1. 품질의 개념 및 특성 6
- 2. 품질관리의 발전과정 7
- 3. 품질경영에 대한 기본 사고방식 11
- 제2절 ISO 9000 품질경영시스템(QMS)에 관한 연구 14
- 1. ISO 9000 품질경영시스템 인증제도의 운영 및 현황 14
- 2. ISO 9000 품질경영시스템 인증의 필요성 및 절차 16
- 3. ISO 인증 심사절차 및 프로세스 29
- 4. ISO 9000에 관한 선행연구 31
- 제3절 기업문화와 프로세스에 관한 연구 39
- 1. 기업문화의 개념 39
- 2. 프로세스에 관한 연구 48
- 제4절 기업성과에 관한 연구 53
- 1. 기업성과 53
- 제 3 장 연구의 모형 및 가설 56
- 제 1 절 연구모형 56
- 제 2 절 연구가설의 설정 57
- 제 3 절 연구변수의 조작적 정의 및 측정항목 58
- 제 4 절 설문지 구성 63
- 제 4 장 자료의 분석 및 가설검증 64
- 제 1 절 자료의 수집 및 표본의 특성 64
- 제 2 절 측정도구의 신뢰성 및 요인분석 66
- 1. 신뢰성 검증 66
- 2. 요인분석 67
- 제 3 절 가설의 검증 69
- 1. ISO 9001 품질경영시스템 핵심요인이 프로세스와 기업문화에 미치는 영향에 관한 가설검정 70
- 2. 기업문화와 프로세스개선이 기업성과에 미치는 영향에 관한 가설검정 73
- 3. 기업형태에 따른 고객만족의 차이검정 74
- 4. 인증수준에 따른 고객만족의 차이 검정 75
- 제 4 절 모기업과 협력업체간 조절효과 분석 77
- 1. 기업형태에 따른 경로차이 비교 77
- 2. 모기업과 협력업체의 다중집단분석 82
- 제 5 장 결론 85
- 제 1 절 연구결과의 요약 및 시사점 85
- 제 2 절 연구의 한계점 및 향후 연구방향 87
- 참고 문헌 89
- 부록 : 설문지 95
참고문헌 (Reference)
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6. 실무 생산시스템관리, 신용백, 신경민, , 2010
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43. 품질경영시스템의 요구사항이 경영성과에 미치는 영향에 관한 연구, 연찬호, , 2002
44. 품질경영요인과 식품안전시스템이 경영성과에 미치는 영향에 관한연구, 김명서, , 2007
45. ISO 9000 and supplychain efficiency : Empirical evidence on inventory and account receivabledays, Chris, Cheng, , 2009
47. 최고경영자의 가치관이 기업문화와 기업성과에 미치는 영향에 대한 연구, 노부호, 윤완수, , 2009
48. ISO 9001 서비스기업의 품질경영활동이 경영성과에 미치는 영향에관한 연구, 고수복, , 2006
49. 제조업체 ISO 9001 품질경영시스템의 운용분석과 프로세스 개선에관한 연구, 강병환, , 2004
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51. "Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis,", Deshpande,R., Webster,F.E., Farley,J.U., "Corporate Culture, , 1993
52. ISO 9001 품질경영시스템 구축에 관한 연구-중소기업 K사 구축사례를 중심으로, 고재영, 오정훈, 김승용, , 2008
53. Working Conditions and Effects ofISO 9000 six furniture-making companies : implementation and process, Eklund, Kartum, , 1998
54. Assessing the Impact ofContinuous Quality Improvement/Total Quality Management: Concept versusImplementation, Shortell, , 1995
55. 지속적인 프로세스 개선을 위한 성과 중심의 비즈니스 프로세스 관리 프레임워크, 강진구, 경상대학교 대학원, , 2009
56. 리더십과 기업문화 ISO 9001:2000 품질경영시스템, 품질문화형성이 기업성과에 미치는 영향, 윤재홍, 김영수, "리더십과 기업문화 ISO 9001:2000 품질경영시스템, , 2004
58. 부품업체와 제조업체간의 전략적인 공급사슬관리가 품질경영성과에미치는 영향에 관한 연구, 김계수, 한국품질경영학회, , 2000
59. ISO 9000의 추진동기 및 품질요건 이행이 기업성과에 미치는 영향에 관한 연구:국내 전기전자 제조업을 중심으로, 김정우, 김승호, 이병찬, , 1998
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