ISO 9000 프로세스 접근법이 경영성과에 미치는 영향 = The Effectiveness of Process Approach of ISO 9000 for Business Performance

다국어 초록 (Multilingual Abstract)

The purpose of this study is to analyze the effectiveness of process approach for business performance of a company certified with ISO 9000：2000 quality management system. The result of this empirical research were identified as follows. Documentation and an intelligence process appeared with a preference matter in an influence to reach to a business performance of a company through the organization which established a process approach. It reveals that the process approach of quality management system might affect positively for customer satisfaction, product quality, financial results and cost reduction.

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