ISO9000 인증유형이 기업의 성과에 미치는 영향

다국어 초록 (Multilingual Abstract)

Many companies have pursued ISO 9000 certification which is a international standard for quality management and quality assurance as a means to develope competitive edge. But despite its overwhelming popularity, there is considerable confusion and criticism surrounding the role and business value of ISO 9000 certification because there is a difference in the effectiveness among the companies which gained ISO 9000 certification. This study analyzes the difference of organizational performance by the type of ISO 9000 certification having in views that the type of ISO 9000 certification is the major cause of the difference, and the interaction effect between the type of ISO 9000 certification and the degree of quality management practices on organizational performance having in views that organizational performance depends upon not the certification itselt but the preparation and establishment of TQM environment. The results of this study show that there appears to be significant relationship between the motives for adopting ISO 9000 certification and organizational performance, and to be significant difference in the degree of quality management practices by the motives adopting certification, and that those companies that pursue certification willingly at positively and implement quality management practices effectively are more likely to report more improved organizational performance by the moderating effect of quality management practices. But the results show that the standard of ISO 9000 certification is not a major cause of the difference of organizational performance because it has no relationship organizational performance and the degree of quality management practices.