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Patient Flow Optimization for Outpatient Department Using Discrete-Event Simulation
Xuan-Manh Die,Huu-Trung Hoang,김정언,김훈,박준석,황원주 한국멀티미디어학회 2019 멀티미디어학회논문지 Vol.22 No.7
The patient’s waiting time and length of stay have been reported as a factor decreasing their satisfaction in the hospital, especially in developing countries. This paper focuses on modeling hospital's outpatient department workflow in a developing country and optimizing the patient waiting time as well as total length of stay. By using discrete-event simulation, many alternative scenarios have raised, such as adding more working time, altering human resources, and adjusting the staff's responsibility, those scenarios will be examined to explore better settings for the hospital. The results show that possible to achieve a 9.6% reduction in patient total length of stay and it could be accomplished without adding more resources to the hospital.