An Empirical Study of Employee Involvement, Total Quality Management and Organisational Performance in Manufacturing Enterprises

PUN, Kit Fai 한국품질경영학회 2002 The Asian Journal on Quality Vol.3 No.1

Recent studies advocate that there is a positive relationship between levels of employee involvement (EI) and the productivity and long-term financial performance of organisations. The adoption of EI practices has been recognised as a means to drive organisations towards performance improvement. This paper discusses the constituent elements of EI and the integration of EI and total quality management (TQM) practices with respect to improving the organisational performance in manufacturing enterprises. Incorporated the key findings of an empirical study with a sample of 166 organisations in Hong Kong and the Pearl River Delta region of the People's Republic of China (PRC), the paper addresses two problem statements: Do the information sharing, knowledge training, pay/reward systems and power/authority sharing affect the adoption of EI practices? Does the integration of EI/TQM practices contribute to better organisational performance as perceived by manufacturing enterprises? The need to interweave both EI and TQM efforts into organisational performance improvement is also discussed.

Bridging the Digital Divide : The Case of Nepal Wireless

Pun, Mahabir Korea Data Strategy Society 2013 Journal of information technology applications & m Vol.20 No.3

Information and Communication Technology (ICT) has become a vital instrument for delivering a number of services such as education, healthcare and public services. Community wireless networks are community-centric telecommunication infrastructure developed to provide affordable communication for those who live in remote areas. This chapter discusses the role of Nepal Wireless in achieving socio economic development of rural communities by facilitating affordable Internet access. We analyze the challenges Nepal Wireless faced and articulate on the approaches it took to address those challenges such as lack of technical skills, appropriate technology and funding, difficult geographical terrains, unstable political situation, and expensive devices. In addition, we address the success and failure factors of this community-based ICT4D approach in order to guide similar endeavors. We conclude the chapter by some suggestions for policy makers, community developers, and academicians.

Malignant Neoplasm Burden in Nepal - Data from the Seven Major Cancer Service Hospitals for 2012

Pun, Chin Bahadur,Pradhananga, Kishore K,Siwakoti, Bhola,Subedi, Krishna,Moore, Malcolm A Asian Pacific Journal of Cancer Prevention 2015 Asian Pacific journal of cancer prevention Vol.16 No.18

In Nepal, while no population based cancer registry program exists to assess the incidence, prevalence, morbidity and mortality of cancer, at the national level a number of hospital based cancer registries are cooperating to provide relevant data. Seven major cancer diagnosis and treatment hospitals are involved, including the BP Koirala Memorial Cancer hospital, supported by WHO-Nepal since 2003. The present retrospective analysis of cancer patients of all age groups was conducted to assess the frequencies of different types of cancer presenting from January 1st to December 31st 2012. A total of 7,212 cancer cases were registered, the mean age of the patients being 51.9 years. The most prevalent age group in males was 60-64 yrs (13.6%), while in females it was 50-54 yrs (12.8%). The commonest forms of cancer in males were bronchus and lung (17.6%) followed by stomach (7.3%), larynx (5.2%) and non Hodgkins lymphoma (4.5%). In females, cervix uteri (19.1%) and breast (16.3%), were the top ranking cancer sites followed by bronchus and lung (10.2%), ovary (6.1%) and stomach (3.8%). The present data provide an update of the cancer burden in Nepal and highlight the relatively young age of breast and cervical cancer patients.

Factors Affecting HACCP Practices in the Food Sectors: A Review of Literature $1994{\sim}2007$

Pun, Kit Fai,Bhairo-Beekhoo, Patricia The Korean Society for Quality Management 2008 The Asian Journal on Quality Vol.9 No.1

Almost every country around the world has been focusing on food safety in intense and multifaceted ways. The use of Hazard Analysis Critical Control Points (HACCP) is widely accepted as a food safety management system. This paper investigates the success factors of HACCP practices with reference to the domains of food production, processing and delivery. A literature review of food safety and management articles was conducted. Using the keywords search, the online Emerald Database was used and a total of 102 journal articles were identified between 1994 and 2007. The study examined a list of 20 success factors. Results show that 'food regulations,' 'role of the industry,' 'government policies and interventions,' 'training on food safety and hygiene,' and 'food contamination and/or poisoning' share the spotlight as being the most critical factors for HACCP practices in organisations. Future research could investigate a holistic paradigm that incorporates the success factors and aligns HACCP measures for attaining safety performance goals.

Identification of Performance Indicators for Poultry Agribusiness Operations

Pun, Kit Fai,Hosein, Anesa The Korean Society for Quality Management 2007 The Asian Journal on Quality Vol.8 No.3

Nowadays, the competitiveness of any organisations rests dominantly on how they can manage their performance, A host of performance variables such as quality, reliability, and efficiency are recognised as competitive priorities. This paper reviews the criteria and dimensions of performance measures, and discusses six core performance indicators in agribusiness operations with particular reference to the poultry/broiler farms. Besides, a holistic "Quality, Reliability and Efficiency" view of performance is proposed when developing measures for poultry agribusiness operations.

Development of a Quality Manual for a Research and Educational Centre: A Case Study

Pun Kit Fai,Ellis Ruel L.A.,Chan, Laverne The Korean Society for Quality Management 2005 The Asian Journal on Quality Vol.6 No.2

There have been growing concerns about whether proper measures are in place to ensure the delivery of quality services and the operations in research and educational institutions. This paper describes various quality models and discusses their relevance into the total quality concepts and quality management systems (QMS) in education. It then illustrates how a QMS and the accompanied quality manual be developed in a research and educational institution using the Centre for Enterprise Research Integration (ERI) at The University of the West Indies, Trinidad as a case. Through personal interviews with the Centre's personnel, views on the operations and determinants of the QMS were acquired. Results showed that the people's resistance to changes, conflicts on academic freedom, and difficulties on measuring performance were the obstacles to QMS implementation. People involvement and proper communication are determinants of QMS implementation. The system also rests on having a tailored quality manual that entails the documentation of processes and procedures for ascertaining the delivery of quality services and operations in the Centre. The development of quality manual is briefly described in the paper.

Development of a Quality Manual for a Research and Educational Centre: A Case Study

Pun Kit Fai,Ellis Ruel L.A.,Chan, Laverne The Korean Society for Quality Management 2005 The Asian Journal on Quality Vol.6 No.3

There have been growing concerns about whether proper measures are in place to ensure the delivery of quality services and the operations in research and educational institutions. This paper describes various quality models and discusses their relevance into the total quality concepts and quality management systems (QMS) in education. It then illustrates how a QMS and the accompanied quality manual be developed in a research and educational institution using the Centre for Enterprise Research Integration (ERI) at The University of the West Indies, Trinidad as a case. Through personal interviews with the $Centre{\square}s$ personnel, views on the operations and determinants of the QMS were acquired. Results showed that the people's resistance to changes, conflicts on academic freedom, and difficulties on measuring performance were the obstacles to QMS implementation. People involvement and proper communication are determinants of QMS implementation. The system also rests on having a tailored quality manual that entails the documentation of processes and procedures for ascertaining the delivery of quality services and operations in the Centre. The development of quality manual is briefly described in the paper.

Exploring Employee Involvement and Quality Management Practices : A Review of the Literature

Pun, KitFai 한국품질경영학회 2003 The Asian Journal on Quality Vol.4 No.2

The trend towards employee involvement (EI) has redefined the employer-employee relationship and, for many organisations, has brought about a fundamental change in organisational performance. This paper begins with a review of EI concepts and typologies. It goes on to elaborate need for the adoption of EI practices and discuss the factors affecting the adoption. The main theme of the quality management (QM) literature will then be presented addressing its concepts, principles and elements. Drawing on the theoretical and practitioners' perspectives, the paper also discusses the significance of integrating EI/QM practices to sustain organisational performance improvement.

A Proposed Self-assessment Framework for Measuring and Benchmarking Organizational Performance

PUN, Kit Fai,HO, Karis Ka Yan,SUN, Hongyi 한국품질경영학회 2002 The Asian Journal on Quality Vol.3 No.2

Recent interests in total quality management (TQM) and business excellence (BE) had been fuelled with a range of national and regional awards. These awards are being increasingly used by organisations as part of the business improvement process and strategic benchmarking. This paper reviews the concepts and approaches of performance measurement (PM) and discusses the integration of PM with the TQM and BE philosophies. A TQM-BE-PM framework with a set of self-assessment checklists was developed. In order to complement the literature base with empirical evidence, an industry survey was conducted and a trial implementation of the framework was carried out in a leading manufacturing firm in Hong Kong. The self-assessment performance data of the firm was evaluated and then benchmarked with the industry averages obtained from the survey. This paper presents the empirical findings and discusses the applicability of the framework in measuring and benchmarking organisational performance toward continual improvement.

Determinants of Green Practices in the Petrochemical Sector : An Empirical Study

Pun, Kit-Fai,Lau, Stanley M.J. 한국품질경영학회 2003 The Asian Journal on Quality Vol.4 No.1

This paper discusses the determinants of green practices and incorporates some empirical findings from a recent study in the petrochemical sector in the Republic of Trinidad and Tobago. The study was comprised of a survey and follow-up interviews with senior executives who participated in the survey. Of fourteen companies involved, the findings affirmed that the investigation of accidents, provision of an emergency response, employee training, decreasing the production of wastes, and pre-treating wastes before disposal should be stressed. Government requirement, the economic reasons and public pressures were the driving forces of green practices. The five most important determinants identified include performance evaluation, financial justification, impacts on company, management leadership and operations integration. Implementing environmental management systems as a feasible approach to green practices in the petrochemical sector was explored. The findings provide guidance that helps organisations to accommodate the determinants of green practices into achieving sustainable environmental goals.