Service Quality Perception and Customer Satisfaction in Islamic Banks of Oman

ALAM, Naushad,AL-AMRI, Hanin Abdulrhman Korea Distribution Science Association 2020 The Journal of Asian Finance, Economics and Busine Vol.7 No.9

Service quality of any institution is a pull factor for attracting and retaining the customer. The present study examines the customer satisfaction level toward the quality of service offered by the Islamic banks in Oman. It also aims to find out which dimension influences customer satisfaction more concerning the other dimension chosen for the study. To fulfil the need of the study, a structured questionnaire is distributed amongst 100 customers of Islamic banks. The random stratified sampling technique is used for the collection of the data. The collected data is analyzed using the correlation and the multiple linear regression techniques. The result of the study indicates that timely service provided by the banking personnel has a mean score of 4.57, bank staff readiness to serve the customer has a mean score of 4.36, and the security of the banking operation has a mean score of 4.37 occupies the highest rank in their respective dimension chosen for the study. The study reveals that all three dimensions of quality of service represented by Services Reliability, Services Responsiveness and Services Security have a positive and significant correlation with customer satisfaction. The regression results also indicate that all three dimensions influence customer satisfaction of the Islamic banks.

Efficient finite element model for dynamic analysis of laminated composite beam

Naushad Alam, M.,Upadhyay, Nirbhay Kr.,Anas, Mohd. Techno-Press 2012 Structural Engineering and Mechanics, An Int'l Jou Vol.42 No.4

An efficient one dimensional finite element model has been presented for the dynamic analysis of composite laminated beams, using the efficient layerwise zigzag theory. To meet the convergence requirements for the weak integral formulation, cubic Hermite interpolation is used for the transverse displacement ($w_0$), and linear interpolation is used for the axial displacement ($u_0$) and shear rotation (${\psi}_0$). Each node of an element has four degrees of freedom. The expressions of variationally consistent inertia, stiffness matrices and the load vector are derived in closed form using exact integration. The formulation is validated by comparing the results with the 2D-FE results for composite symmetric and sandwich beams with various end conditions. The employed finite element model is free of shear locking. The present zigzag finite element results for natural frequencies, mode shapes of cantilever and clamped-clamped beams are obtained with a one-dimensional finite element codes developed in MATLAB. These 1D-FE results for cantilever and clamped beams are compared with the 2D-FE results obtained using ABAQUS to show the accuracy of the developed MATLAB code, for zigzag theory for these boundary conditions. This comparison establishes the accuracy of zigzag finite element analysis for dynamic response under given boundary conditions.

Efficient finite element model for dynamic analysis of laminated composite beam

M. Naushad Alam,Nirbhay Kr. Upadhyay,Mohd. Anas 국제구조공학회 2012 Structural Engineering and Mechanics, An Int'l Jou Vol.42 No.4

An efficient one dimensional finite element model has been presented for the dynamic analysis of composite laminated beams, using the efficient layerwise zigzag theory. To meet the convergence requirements for the weak integral formulation, cubic Hermite interpolation is used for the transverse displacement (w0), and linear interpolation is used for the axial displacement (u0) and shear rotation (ψ0). Each node of an element has four degrees of freedom. The expressions of variationally consistent inertia, stiffness matrices and the load vector are derived in closed form using exact integration. The formulation is validated by comparing the results with the 2D-FE results for composite symmetric and sandwich beams with various end conditions. The employed finite element model is free of shear locking. The present zigzag finite element results for natural frequencies, mode shapes of cantilever and clamped–clamped beams are obtained with a one-dimensional finite element codes developed in MATLAB. These 1D-FE results for cantilever and clamped beams are compared with the 2D-FE results obtained using ABAQUS to show the accuracy of the developed MATLAB code, for zigzag theory for these boundary conditions. This comparison establishes the accuracy of zigzag finite element analysis for dynamic response under given boundary conditions.

이기영의 「오빠의 비밀 편지」와 쁘렘짠드의 「수의」에 등장한 여성상 비교 연구

노샤드 알람(Naushad Alam) 고려대학교 한국언어문화학술확산연구소 2023 Journal of Korean Culture Vol.62 No.-

This paper has comparatively analysed the women's image revealed in 「My Brother's Secret Letter」 by Lee Ki-young (1895-1984), a representative realist writer of colonial Korea and 「Shroud」(Kafan) by Premchand (1880-1936), a representative realist writer of colonial India. The relationship between the two countries, which began with the marriage of ancient Indian Princess, Suriratna to Korean King, Kim Su-ro, got further strengthened through the spread of Buddhism from India to Korea in 372 AD. In addition, the two countries shared the pain of colonization and national division by foreign imperialists, and the colonial era 'Han' in both the countries was internalized. In the process of foreign colonization, farmers, workers, and women in both countries were subject to exploitation, and especially women suffered the most from the dual ordeal of the patriarchal system and the evil colonial policies of the colonizers. As colonizers controlled the media, writes of the time contributed to write realist literature as a medium to spread about the evil effects of colonial rule. Hence the objective of the paper is to find out as to how the writers of both the countries understood the phenomenon and reality of the time, depicted and reported the image of women through their literary works. Lee Ki-young and Premchand did not have a direct influence relationship, but being in the same phenomenon as the colonized, they played a pivotal role in spreading the ideology of proletariat literature. In order to properly fathom out the phenomenon of colonial women in both the countries, comparative analysis of realist literature, that embodies the image of the time can be a vital work. However, Unfortunately, comparative research on Korean and Indian literature is still in its primary phase. Hence, by analysing the above mentioned literary work intensively with the methodology of comparative literature of the American school, the similarities and differences were shed light on demonstrating the females' image depicted in the novels of the two countries the during colonial period. This paper is expected to serve as a bridge for understanding the world literature. 본고는 식민지 한국 사실주의 대표 작가 이기영(1895-1984)의 데뷔작 「오빠의 비밀 편지」와 인도 사실주의 대표 작가 쁘렘짠드( 1880-1936)의 「수의」(Kafan)에 드러난 여성상을 비교 연구의 대상으로 삼았다. 고대인도 수리 라뜨나 (Suriratna)공주의 한국 김수로왕과 혼인으로 시작된 두 나라 관계는 372년 인도에서 한국에 전파된 불교를 통하여 더욱 강화되었다. 이외에 양국은 외세 제국주의자에 의하여 식민화와 국가 분단의 아픔을 공동으로 공유하며 식민지 시대 ‘한’이 내면화된 정황이다. 외세 식민화 과정에서 양국 농민, 노동자, 여성 등이 착취의 대상이 되며 각별히 여성들은 가부장제와 식민자의 악한 식민 정책이라는 이중적인 시련으로 가장 많이 시달렸다. 식민자들은 언론매체를 통제하여 당대 작가들이 식민 통치의 악영향에 대한 고발의 매개로서 사실주의 문학을 창작하였다. 이에 본 논문의 취지는 당시 양국 문인들이 시대적 상황과 혈실을 어떻게 인식하고 사실주의 문학 작품을 통하여 여성상을 어떻게 구현하여 고발하고자 하였는가에 대해 규명하는 것에 있다. 이기영과 쁘렘짠드는 직접적 영향관계가 없었으나 두 작가는 피식민자로서 유사한 정황 속에서 프로 문학 이념 전파에 주도적 역할을 하였다. 양국 식민지 여성 현상을 제대로 이해하기위하여 시대상을 형상화하는 사실주의, 즉 리얼리즘 문학 작품의 비교분석은 중요한 작업이 아닐 수가 없다. 그런데 아쉽게도 한국과 인도 문학 비교 연구는 아직 초기 단계에 있다. 그러므로 위 작품을 미국 학파의 비교문학 방법론으로 심층 있게 탐구하여 당대 양국의 사회상을 통한 해당 여성상을 발휘함으로써 그 흡사한 점과 판이한 점을 조명하였다. 본 논문은 세계 문학 인식을 위한 가교의 역할을 하리라 기대한다.

Evaluation of heavy metal kinetics through pyridine based Th(IV) phosphate composite cation exchanger using particle diffusion controlled ion exchange phenomenon

Mohammad Mezbaul Alam,Zeid A. AlOthman,Mu. Naushad,Taieb Aouak 한국공업화학회 2014 Journal of Industrial and Engineering Chemistry Vol.20 No.2

In this study, the ion exchange kinetics of selected heavy metals such as Cd, Cu, Pb and Zn through thepyridine based thorium(IV) phosphate composite cation exchange material was studied. The ionexchange kinetics over this composite cation exchanger followed the particle diffusion controlled ionexchange phenomenon. Kinetics parameters also revealed that the mechanism of ion exchange for heavytoxic metal ion is feasible to explore the wastewater treatment.

Analytical and environmental applications of polyaniline Sn(IV)tungstoarsenate and polypyrrole polyantimonic acid composite cation-exchangers

Mohammad Mezbaul Alam,Zeid A. AlOthman,Mu. Naushad 한국공업화학회 2013 Journal of Industrial and Engineering Chemistry Vol.19 No.6

Two organic–inorganic type composite materials were prepared via the incorporation of organic conducting polymers into the inorganic precipitates of multivalent metal acid salts to explore their analytical and environmental applications. Vital uses of these materials for the analyses of water pollution were demonstrated by the quantitative separation of Cd2+ and Hg2+ from some synthetic and real samples onto their columns. Separation and determination of Zn2+ and Fe2+ in the pharmaceutical preparations were also performed. The adsorption behavior of dichlorvos (insecticide) on the surface of polyaniline Sn(IV) tungstoarsenate was studied which indicating its usefulness in the decrease of environmental pollution load.

Anatomical variation of median nerve: cadaveric study in brachial plexus

Buddhadeb Ghosh,Md Naushad Alam Dilkash,Sunanda Prasad,Sanjay Kumar Sinha 대한해부학회 2022 Anatomy & Cell Biology Vol.55 No.2

Heavy toxic metal ion exchange kinetics: Validation of ion exchange process on composite cation exchanger nylon 6,6 Zr(IV) phosphate

Zeid A. AlOthman,Mohammad Mezbaul Alam,Mu. Naushad 한국공업화학회 2013 Journal of Industrial and Engineering Chemistry Vol.19 No.3

Nernst–Planck equation was applied to study the heavy metal ion exchange kinetics over the surface of nylon 6,6 Zr(IV) phosphate at various temperatures under particle diffusion controlled phenomena. Various useful ion exchange kinetic parameters such as self-diffusion coefficient (Do), energy of activation (Ea), and entropy of activation (DS*) were evaluated to validate the ion exchange process for practical applicability of this composite cation exchanger in remediation processes of the environment. This study is also supported for the good selectivity of Cu(II) to validate the practical application of this cation exchanger in environmental analysis.