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치과 병,의원의 의료서비스품질이 고객만족과 충성도에 미치는 영향에 관한 연구
김양균 ( Kim Yang Gyun ),정기택 ( Jeong Gi Taeg ),안영송 ( An Yeong Song ),이상은 ( Lee Sang Eun ),장영화 ( Jang Yeong Hwa ),한보라 ( Han Bo La ) 한국병원경영학회 2003 병원경영학회지 Vol.8 No.3
The purpose of the study is exploring the relationship among patient perceived quality of dental care, satisfaction, and royalty in dental clinics and hospitals. The observation of the study is outpatient visiting dental clinics and hospitals located in Seoul and Kyung-Gi Do area, and surveyed the outpatients. The contents of the survey are consisted with questions including quality of care perceived by the patients, costumer satisfaction, and royalty, and measurement for each question is using five point Likert scale. According to result of bi-variate analysis, there was the significant relationship among specialized care, value of the care, and kindness in quality of dental services, level of care in dentists significantly influenced on costumer satisfaction and costumer royalty, and there was the significant relationship between costumer satisfaction and royalty. According to result of regression analysis on the costumer satisfaction, the costumer satisfaction positively related with the convenience of facility, specialized care, value of care, patient age, number of visit, and spend time for treatment, and housewives and self-employees were likely to satisfy on care than regular employees. By result of full regression model and reduced model on costumer royalty, satisfaction could explain 86% on the costumer royalty such as re-visit and promoting other people, and increase of explain power is not significant when other independent variables joined model (full model). Considering efficiency of model, costumer royalty could be explained by satisfaction only rather than other independent variables used. Finally, This study shows that the social-demographic variables of patient influenced the patient satisfaction, and the patient satisfaction influenced patient royalty directly.
치과위생사의 임파워먼트와 직무몰입,조직몰입과의 관계에 관한 연구
김양균 ( Kim Yang Gyun ),최문실 ( Choe Mun Sil ),정기택 ( Jeong Gi Taeg ),김영훈 ( Kim Yeong Hun ) 한국병원경영학회 2003 병원경영학회지 Vol.8 No.4
This study analyzed and investigated of positivism to set up a hypothesis with a model of study based on a theoretical consideration to analyze a structural empowerment, a psychological empowerment, an immersion of duty, and a devotion of organization. which made the dental hygienists an object of study of investigation and analyzation in order to understand relation to elements that have an effect on a business result, effect and degree in a dental hygienist`s organization. The results of positive analysis in the study are as follows. A psychological empowerment is influenced by a level of satisfaction for their duty, educational level, and types of main duty. A structural empowerment is influenced by a level of satisfaction for their duty, total years of work, a level of salary, type of work place. Organizational devotion is influenced by the structural empowerment, total year of work, type of workplace, and a level of satisfaction for their duty. Devotion for their duty is influenced by the psychological empowerment, total year of work, type of main duty, main duty that they want in the future, and specialization for amin duty.
곽인선(Gwak, In Sun),채흥석(Chae, Heung Seok),김진환(Kim, Jin Hwan),정기택(Jeong, Gi Taeg) 한국지적정보학회 2014 한국지적정보학회지 Vol.16 No.1
「지적재조사측량 규정」에 따르면 필지 경계점 지적재조사측량 성과검사는 20%이상의 성과를 표본·추출하여 15일 이내에 실시하도록 되어 있다. 이 성과검사는 측량의 정확성을 검사하는 것이 목적이지만 동시에 새로운 토지소유권의 분쟁을 예방하는 차원에서도 신중히 고려되어야 한다. 성과검사는 측량방법과 검사방법 등이 다양하기 때문에 전문기술과 다 년간의 실무경험을 요한다. 그리고 지적재조사측량과 같이 다량의 필지를 규정된 기간에 절차에 따라 검사하는 것은 물리적으로 한계가 있다. 더욱이 규정된 20%의 성과검사 표본을 추출할 수 있는 방법이나 기준이 없어 이에 대한 대책 마련이 시급한 상황이다. 따라서 이 연구의 목적은 관계 법률에서 규정하고 있는 지적재조사 측량성과 검사를 효율적으로 수행할 수 있는 방안을 찾는데 목적이 있으며, 그 방안으로 수치사진측량시스템을 활용한 4가지 유형(수치입체영상기반, 수치정사영상기반, 도화성과기반, 도화성과 및 수치정사영상기반)에 대해 각각 장단점을 비교·분석하고 있다. Inspection on cadastral resurvey results for a parcel boundary point is prescribed in the Cadastral Resurvey Regulation, which should be done within 15 days with more than 20% sampling. The purpose of the inspection is to check its accuracy, however, the inspection should be treated carefully to prevent another new land ownership civil appeal as well. The inspection requires professional technique and long-term field experience due to the variety of techniques and methods. Furthermore, there is physical limit to do full inspection on large numbers of parcels within legally regulated term. What is worse, it is urgent to make some methods or standards for the 20% sampling, as there is no specific guidelines to make the sampling. Accordingly, the purpose of the paper is to do an experiment to find reasonable methods for efficient inspection. To realize the purpose, 4 types of methods are adopted and analyzed respectively: digital stereo image method, digital ortho image method, drawing method, and drawing and digital ortho image method.