http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
호텔기업의 구조조정과 직무스트레스 및 직무만족간의 관계에 관한 연구
김홍범(Hong Bumm Kim),문혜영(Hye Young Moon),권영욱(Young Wook Kwon),장호욱(Ho Wook Chang) 한국호텔외식관광경영학회 2004 호텔경영학연구 Vol.13 No.4
The financial crisis occurred in Southern Asian countries puts the Korean hotel industry into a plunge in operating income. To reduce costs and to liberate from the tight profit scale, five-star hotels in Korea stepped on a restructuring process. This paper explores job stress and job performance of employees when downsizing takes place in a hotel. The purpose of this study is to identify downsizing as a stressor that affects role strain and job performance. A convenience sampling of hotel employees was administered and collected 279 responses. It is shown that downsizing has a significant relationship with symptoms of stress and job performance which is also appeared to deteriorate the quality of customer service in hotel industry.