고객만족수준과 고객만족을 위한 지출 및 재무적 성과의 관계에 관한 연구

임신숙,이호갑 한국벤처창업학회 2007 한국벤처창업학회 학술대회 Vol.2007 No.11

본 연구에서는 고객만족을 높이기 위한 지출이 실제로 고객만족을 높이는데 기여하는지 그리고 고객만족이 기업의 재무적 성과에 미치는 영향을 분석하고자 하였다. 본 연구는 2003년부터 2006년까지 한국능률협회컨설팅의 고객만족도가 조사된 서비스업종을 대상으로 금융감독원의 재무자료를 이용할 수 있는 기업을 표본으로 선정하였다. 분석 결과, 고객만족을 위한 지출과 고객만족지수간의 다중회귀분석 결과 판매촉진비와 교육훈련비가 고객만족도와 유의적인 양의 상관관계를 보이고 있다. 고객만족지수와 재무적 성과의 주요변수간의 회귀분석을 실시한 바로는 고객만족지수가 기업의 재무적 성과에 전반적으로 유의적인 영향을 미치는 것으로 나타났다. 구체적으로 고객만족도가 매출액영업이익률, 매출액총이익률, 총자산이익률, 자기자본이익률과 유의적인 양의 상관관계가 나타난 것으로 분석되었다. 전체 창업기업의 약 70%가 서비스업종으로 고객관계가 특히 강조되는 특성을 갖고 있는 서비스업만을 대상으로 고객만족의 중요성을 점검해본 본 연구를 통해서 기업에서 고객만족도를 높이기 위해 이루어지는 지출로 인해 실제로 고객만족도가 높아지는지 확인할 수 있고 고객만족도를 높이기 위해서는 어떤 항목의 지출을 늘려야 하는지에 대한 답을 얻을 수 있을 것이다. 또한 다양한 재무적 성과측정치를 종속변수로 이용해봄으로써 고객만족과 가장 관련성이 높은 재무적 성과치가 무엇인지 밝힐 수 있다면 이는 기업이 고객만족경영의 성과를 평가할 때 어떤 재무적 성과측정치를 이용해야하는지에 대한 지침을 제공할 수 있을 것으로 본다. The loan rate of the government loan program offered by the Small Business Corporation(SBC) can be determined as a sum of three factors such as a reference interest rate, a policy aim spread, and a credit risk spread. However the loan rate has been lower than the loan rate in the banking sector. The profit has continually run in the red figures and hence the stability the fund managed by the SBC has been damaged. Even though a policy aim spread could be emphasized, the stability and profitability of the fund should be prioritized. This means that the loan rate of the SBC should be determined such that the loss might not be occurred. This requires the policy aim spread to change from relatively large negative to near zero.

고객만족을 위한 지출, 고객만족수준, 재무적 성과간의 관계에 대한 연구

임신숙,이호갑,Lim, Shin-Sook,Lee, Ho-Gap 한국벤처창업학회 2007 벤처창업연구 Vol.2 No.4

The purpose of this study is to investigate whether customer satisfaction is affected by the expenditure for the customer satisfaction such as advertising, promotion, and training. This study also investigate whether the financial performance of the firm is affected by the customer satisfaction. The major findings are summarized as following. First, the customer satisfaction is affected by the expenditure for the customer satisfaction such as promotion, training. But customer satisfaction is not affected by advertising cost. Second, considering the time-lag and incremental valiables, the relationship between customer satisfaction and expenditure for the customer satisfaction is not founded. Third, the customer satisfaction affects positively on the corporate financial performance, such as ratio of operating income to sales, ratio of net income to sales, return on total assets, and return on equity. Finally, considering the time-lag the relationship between customer satisfaction and financial performance is not founded. Considering the incremental valiables, the relationship between customer satisfaction and financial performance is founded when ratio of operating income to sales and return on total assets are used financial performance. These findings imply that the expenditure for promotiom and training is needed to increase the customer satisfaction. Also improvement customer satisfaction is needed to increase the financial performance. The limitations of this study are as following. First, this study could not consider the other variables that would affect on the relationship among expenditure for customer satisfaction, level of customer satisfaction, and financial performance. Second, the results of this study are difficult to generalize because this study is focused on the service industry.

The Production of English Sounds by Early Learners with Different English Learning Experience

이신숙,조정순,임인재,고현숙 한국언어학회 2011 언어 Vol.36 No.1

Lee, Shinsook, Joh, Jeongsoon, Lim, Injae, & Ko, Hyunsook. 2011. The Production of English Sounds by Early Learners with Different English Learning Experience. Korean Journal of Linguistics, 36-1, 215-241. This study investigated the production of English stop and fricative sounds by conducting on-line experiments on three groups of Korean children with different English-learning experience. More specifically, to examine the effect of different L2 experience on L2 sound production, 23 Korean EFL children, 21 bilingual returnees, and 19 ESL children produced 32 English nonce words. Their average age was 9.3. Nonce words consisted of 8 stops and 24 voiceless fricatives beginning with either the alveolar stop /t/ or /d/ (e.g., tilwerk, tolmick, dilwerk, dolmick) or one of the fricatives /f/, /ɵ/, /s/, and /š/ (e.g., findert ,thindert, simbert, shipkin; farbin ,tharbin, soltem, sholtem). The results showed that the learners’ different English-learning experience had an impact on the production of English sounds, as the ESL children outperformed the bilingual returnees, who in turn outperformed the EFL children. Moreover, the results indicated that target sounds’ manners and places of articulation and the following vowel contexts influenced the production of English consonants by the children. Further, different patterns of substitution were obtained depending on the children’s different L2 experience. L1 interference and markedness were also shown to play a role in the production of L2 sounds. The role of perception in L2 production and its implications for L2 production were also discussed. (Korea University, Konkuk University & Korea Institute for Curriculum and Evaluation)

커스타드애플(Annona reticulata L.)씨 추출물과 그 분획물의 살충활성

신숙현,최근형,최달순,권오경,임건재,최병렬,김태완,김진효 한국응용생명화학회 2010 Journal of Applied Biological Chemistry (J. Appl. Vol.53 No.1

In recent years, many agricultural scientists are studying on eco-friendly farming methods. Among of lots of the methods, the natural insecticides are highly motivated and interested due to their safety and biodegradable issues, and readily available source of bioinsecticides. In this study, the crude extract of custard apple (Annona reticulata L.) seed and its three fractions which were separated based on polarity indexes were examined for their insecticidal activities against Myzus persicae Sulzer and Nilaparvata lugens S.. The crude extract (Aceton/MeOH) showed strong insecticidal activities against both insects at 3.00 mg/mL (LD50=0.45㎎/mL for M. persicae S. and 1.42 ㎎/mL for N. lugens S.). Furthermore, simple fractionation with hexane, chloroform, and water lead to increase three-folds insecticidal activity on chloroform fraction (LD50=0.13㎎/mL for M. persicae S. and 1.14 ㎎/mL for N. lugens S.). The results suggest that A. reticulata extracts might be used to control for M. persicae effectively. 커스타드애플(Annona reticulata L.)씨 추출물 및 그의 분획물을 활용하여 복숭아혹진딧물 및 벼멸구를 대상으로 살충활성을 조사하였으며, 그 결과 아세톤/메탄올 조추출물 3000 µg/mL에서 복숭아혹진딧물은 100%, 벼멸구에 대해서는 92%의 살충률을 나타내었다. 이들에 대한 LD50는 각각 446.3 µg/mL와 1423.6 µg/mL로 복숭아혹진딧물이 추출물에 높은 감수성을 나타내었다. 이들의 핵산, 클로로포름, 물 분획물에 대한 분리정제물의 경우 클로로포름 분획물이 조추출물 분획물보다 약 3배 높은 살충능이 관찰되었으며, 이는 극성분배를 통해 살충성이 높은 물질군을 선별적으로 정제할 수 있음을 보여준다. 특히 클로로포름 분획물에 대한 살충능의 경우 137.2 µg/mL(복숭아혹진딧물), 1145.5 µg/mL(벼멸구)의 농도에서 LD50가 관찰되었다.

Grammatical Development of Korean by Elementary School Students in Differing English Learning Contexts

고현숙,임인재,조정순,이신숙 한국영어교육학회 2011 ENGLISH TEACHING(영어교육) Vol.66 No.4

The study investigates whether different English learning contexts result in different grammar development in learners’ shared mother tongue, Korean. The research instrument included a sentence completion task of collocational expressions in Korean dialogues, a multiple-choice test of grammar in Korean sentences and dialogues, and a sentence composition task using double nominative structures. The participants were 26 students at the age of 8 to 9 year old in the EFL context, 21 in a type of immersion program, and 19 in the ESL context. The results showed little difference among the three groups in the collocation sentence completion task and the multiple-choice test, but a clearly significant difference between the EFL students and the ESL students in the double nominative sentence composition task. The students who had been learning English in English culture showed more limited knowledge in the writing sentences with such peculiar but common structures in Korean language, compared with those who had been learning English in a Korean cultural context. In the complementary correlation analysis of the scores in the sentence composition task with a double nominative structure, the length of residence in Korea proved the strongest correlation, implying that the longer students live in Korea, the better they perform. The study provides the pedagogical implication that the curriculum of a mother tongue for bilingual learners could need to intervene with more emphasis on enhancing learners’ grammatical development,including language-specific structures.

The impact of English language learning on the acquisition of native language among Korean children.

조정순,고현숙,임인재,이신숙 한국응용언어학회 2010 응용 언어학 Vol.26 No.3

The current study intended to explore how English learning affects young Korean learners’ acquisition of their L1. Three groups of young learners different in terms of English learning context participated in the study: EFL, Immersion, and ESL. In order to investigate the possible effects of L2 learning on L1 acquisition among Korean children, their acquisition of phonological processes, lexico-grammatical knowledge, and reading comprehension at discourse level were examined. The results showed that the impact of L2 learning varied across the areas of L1 acquisition, with the most clear-cut difference among groups in lexico-grammatical knowledge. The EFL and immersion children were found largely comparable in their L1 phonological development and reading comprehension. The findings from this study partly supported, but raised questions at the same time about, claims made in previous studies, implying that the impact of L2 learning on L1 acquisition could vary depending on specific contexts of L2 learning to which learners are exposed and the linguistic similarities between the two languages involved.

The impact of English language learning on the acquisition of native language among Korean childrenleren

조정순,고현숙,임인재,이신숙 한국응용언어학회 2010 응용 언어학 Vol.26 No.3

Mechanisms of quinolone resistance in Escherichia coli isolated from companion animals, pet-owners, and non-pet-owners

정연수,허윤성,신숙,임숙경,양수진,박용호,박건택 대한수의학회 2017 Journal of Veterinary Science Vol.18 No.4

The present study investigated the prevalence and mechanisms of fluoroquinolone (FQ)/quinolone (Q) resistance in Escherichia (E.) coli isolates from companion animals, pet-owners, and non-pet-owners. A total of 63 E. coli isolates were collected from 104 anal swab samples, and 27 nalidixic acid (NA)-resistant isolates were identified. Of those, 10 showed ciprofloxacin (CIP) resistance. A plasmid-mediated Q resistance gene was detected in one isolate. Increased efflux pump activity, as measured by organic solvent tolerance assay, was detected in 18 NA-resistant isolates (66.7%), but was not correlated with an increase in minimum inhibitory concentration (MIC). Target gene mutations in Q resistance-determining regions (QRDRs) were the main cause of (FQ)Q resistance in E. coli. Point mutations in QRDRs were detected in all NA-resistant isolates, and the number of mutations was strongly correlated with increased MIC (R = 0.878 for NA and 0.954 for CIP). All CIP-resistant isolates (n = 10) had double mutations in the gyrA gene, with additional mutations in parC and parE. Interestingly, (FQ)Q resistance mechanisms in isolates from companion animals were the same as those in humans. Therefore, prudent use of (FQ)Q in veterinary medicine is warranted to prevent the dissemination of (FQ)Q-resistant bacteria from animals to humans.