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이석인(Seok-In Lee),이수화(Su-Wha Lee) 한국콘텐츠학회 2008 한국콘텐츠학회논문지 Vol.8 No.2
본 연구에서는 선행연구의 검토를 통해 직무특성과 직무만족 및 조직몰입이 종업원의 이직의도에 중요한 영향요인임을 확인하고, 직무특성과 이직의도 간의 관계에 대한 종업원의 직무태도(직무만족과 조직몰입)를 매개로 한 인과모형을 검증하였다. 콜센터 상담원을 대상으로 한 연구결과, 직무특성은 이직의도에 직접적인 영향을 미치지 않는 대신 직무만족과 조직몰입에는 정(+)의 영향을 미쳤다. 또한, 직무만족과 조직몰입은 이직의도에 유의한 부(-)의 관계가 있음을 확인하였다. 이러한 연구결과는 콜센터 조직관리 측면에서 직무충실화를 통해 상담원의 직무만족과 조직몰입을 이끌어 냄으로써 상담원의 이직의도를 낮출 수 있음을 시사하고 있다. In recent years, growth of the call center industry is leading lots of employment. But caller's frequent turnover deteriorates the labor productivity and increases the employment and training cost. The purpose of this study is to draw some factors by which turnover intention is influenced through literature review and identify a causality between the determinants and turnover intention. Call center callers were surveyed and the data were statistically analyzed. Empirical results indicate that job satisfaction and organizational commitment have negatively impacted on the turnover intention. Job characteristics have positively impacted on job satisfaction and organizational commitment but have not directly impacted on the turnover intention. Based upon the statistical results, some useful suggestions for call center managers are provided.
국내산 및 수입산 식육에서의 Campylobacterjejuni 및 Campylobactercoli오염도 조사 (2005~2009)
박현정 ( Hyun Jung Park ),김영조 ( Young Jo Kim ),김지호 ( Ji Ho Kim ),송시욱 ( Si Wook Song ),허은정 ( Eun Jeong Heo ),김혜지 ( Hae Ji Kim ),구복경 ( Bok Kyung Ku ),이수화 ( Su Wha Lee ),이지연 ( Ji Youn Lee ),문진산 ( Jin San Mo 한국수의공중보건학회 2010 예방수의학회지 Vol.34 No.3
To determine the prevalence of Campylobacter jejuni and Campylobacter coli in meats, a total of 4,161 samples (1,953 domestic and 2,208 imported) were collected from 304 slaughterhouses nationwide and registered cold storages for imported meats in Korea during 2005~2009. The isolation rates of C. jejuni and C. coli in domestic beef, pork, chicken and duck meats were 0.1% (1/630), 0% (0/630), and 0.1% (1/644), 0% (0/644) and 20.5% (125/609), 10.2% (62/609) and 25.7% (18/70), 20.0% (14/70), respectively. In the case of imported meats, C. jejuni were isolated from 0.1% (1/943) and 15.2% (83/546) of pork and chicken meats, respectively, and C. coli were detected only from 4.8% (26/546) of chicken meats. Neither C. jejuni nor C. coli were detected from imported beef, and C. coli were also not detected from imported pork. In conclusion, chicken meats had much higher rate of contamination with Campylobacter compared to beef and pork. Therefore, HACCP system that is now mandatory for slaughterhouses should be actively practiced for safe and sanitary processing, handling, and marketing of chicken meats. In addition, all critical control points should be determined by processing procedures at processing plants as well as farms and slaughterhouses, and monitoring should be carried out at regular intervals.