호텔종사원이 지각하는 상사의 윤리적 리더십과 상사신뢰, 구성원의 행동과의 구조적 관계에 관한 연구

송경용 ( Song Gyung-yong ),이승일 ( Lee Seung-il ),변정섭 ( Byun Jeong-seop ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2016 호텔리조트연구 Vol.15 No.4

As the importance of supervisor`s ethical leadership has been recently emphasized, this study aimed to verify if supervisor`s ethical leadership would arouse hotel employees` organ-izational citizenship behavior and also reduce their counterproductive work behavior. Moreover, it aimed to verify the influence of supervisor`s ethical leadership on trust in supervisor, organizational citizenship behavior, and counterproductive work behavior of hotel employees. The results of the analysis could be summarized like below. First, the ethical leadership had significant influence on organizational citizenship behavior and coun-terproductive work behavior. Second, the ethical leadership had significantly positive(+) influence on trust in supervisor. Third, the trust in supervisor showed significantly positive(+) influence on organizational citizenship behavior while it had no significantly negative(-) influence on counterproductive work behavior.

우리나라 해외인력의 인적구조와 동기부여에 대한 만족도 분석

送京用(Song, Gyung-Yong) 조선대학교 지식경영연구원 1996 기업과 혁신연구 Vol.19 No.2

人力難 解消를 위한 海外人力 活用에 대한 實證的硏究

李康玉(Lee, Kang-Ok),宋京用(Song, Gyung-Yong) 조선대학교 지식경영연구원 1997 기업과 혁신연구 Vol.20 No.1

인사제도에 있어서의 절차공정성에 관한 연구

송경용,노언필 東新大學校 1998 論文集 Vol.10 No.-

Super enterprises are extending in unlimited competition times of globalization caused by W.T.O. emerging. In domestic conditions, our society is suffering from structure reorganization of enterprises under International Monetary Fund bailout program. We should get the clearness of the agreement of the three parts (workers, employers, government). In this study, employees' perception of justice criteria, employees' job satisfaction and employees' commitment degrees are investigated. So the employees' job satisfaction and employees' commitment degrees will be cleared and according to social balance, family satisfaction, and acceptance attitude in these procedures, we will see what kind of differences they demonstrate. We can summarize the results of the empirical analysis of this study as following ; First, the procedural justice is important to acquire justice as a method resulted from the improvement of our social injustice complying with the introduction of new personnel system and extended practice. Second, we absolutely get rid of decision makers' prejudice in personnel policy and external pressure and support to manage them fairly. Third, job satisfaction and employees' commitment are increasingly affected by the employees' perception of justice in evaluating their effort, performance, and ability by their enterprises. As a result of this research, this study is to be more useful to introduce effective personnel system within an enterprise. Further research should investigate system and promotion of wages.

학습조직의 모델과 구축과정에 관한 연구 : 광주은행을 중심으로 Centered on Kwangju Bank Case

송경용,정인서 全南大學校 企業經營硏究所 1996 産業經濟硏究 Vol.20 No.1

최근 다양한 경영혁신이론들이 우후죽순 등장하고 있다. 이 가운데 기업의 생존전략의 하나로서 새롭게 고객만족 추구에 초점을 두고 경영의 전반적인 과정을 다루는 시스템적인 입장에서 학습조직이 관심을 끌고 있다. 학습조직은 지식을 창출하고 이를 조직구성원간에 공유하여 경영성과를 높이는 조직이다. 따라서 학습조직의 정확한 개념과 실천전략 모델, 그 계획적 구축과정을 제시했다. 학습조직이라는 말을 사용하지 않았어도 경영혁신 활동 자체가 학습조직의 실천전략과 어느 정도 일치한 광주은행의 사례를 중심으로 학습조직의 계획적 구축과정을 개발하는데 목적을 두고 2차적 자료와 연구자들의 경험을 근거로 이론적 접근을 시도했다. 본 논문의 사례로 언급되고 있는 광주은행은 1980년말 10개 지방은행 중 총자산 등 규모면에서 7위였으나 1996년 상반기중 4위를 기록, 괄목할만한 성장을 보인데다 금융전산 다운사이징을 비롯한 다양한 경영혁신 활동의 성공적인 도입 등으로 주목받고 있는 금융기관이다. 광주은행은 90년대 들어 금융시장 개방에 따른 국내외적인 치열한 경쟁 속에서 전사적인 관점의 위기관리의 필요성이 증대해 기업문화의 중요성을 인식, 공유가치를 모색하고 있다. 이 과정에서 광주은행의 존재이념으로 '삶과 금융의 조화'를 제시하고 고객만족경영을 펼치고 있다. 본 논문은 학습조직의 실천전략 모델로서 학습조직을 이루기 위해 고객만족 지향이라는 기업목적을 최상위에 두었다. 이를 추구하기 위해 조직가치적인 측면에서 생성적 학습과 공유비전 개발, 조직구조적인 측면에서 한국형 팀제와 계획적 구축이 필요하며 이같은 활동의 바탕을 이루는 공생적 팀파워 형성이 선행되어야 한다는 점을 설명했다. 그리고 이를 광주은행에서의 경영혁신활동, 즉 학습조직의 관점에서 분석하고 다른 기업에도 의미있는 시사점을 제공할 것이라고 보고 있다. Recently, various kinds of new management theories have come into existence. Among them the teaming organization theory is the most attractive one. It focuses on customers satisfaction as one of the survival strategies of enterprise and deals with overall process of management. It creates knowledge, letting it shared by its members and eventually improves management. So it can be safely said that teaming organization can make an enterprise successful. The purpose of this to propose the concept, model, and establishing process of teaming organization. This paper has made a theoretical approach with Kwangju Bank Case on the basis of secondary materials and researchers' experiences in order to develop an establishing process of loaming organization. Kwangju Bank ranked seventh of 10 local-based banks in the scale of assets, but now in the first half of 1996 it ranks fourth, thanks to its new management activities including the downsizing of finance computing. The bank, in the middle of keen competition home and abroad caused by the opening of finance market, has recognized the importance of business culture and has sought shared values among its members. On the level of a survival strategy, Kwangju Bank has proposed "Harmony of Life and Finance" as its ideal, and has done its utmost effort to satisfy customers' various demands. This paper gave the highest priority over customers' satisfaction as a target of enterprise. To accomplish this, it is necessary to establish teaming organizations with productive teaming and shared vision on the part of organization value, and with Korea style team system on the part of organization structure. The validity of teaming organization has been proved by analyzing the management innovation activities of Kwangju Bank from the viewpoint of teaming structure. In this way this paper comes to the conclusion that teaming organization is a recommendable system as a management strategy.

協力業體를 中心으로 地域 中小企業 活性化 方案에 관한 硏究

宋京用 東新大學校 1999 論文集 Vol.11 No.-

Recently, with the beginning of provincial autonomy age, the minor-firms in Kwangju-Chunnam province have increasingly influenced the local economy. The minor-firms contribute to the stability of local economy and the creation and growth of employment through cooperation with major-firms. The purpose of this study is to present several proposals for the activation of the local minor-firms through cooperation with major-firms. For mutual development, major-firms should purchase their necessary parts and materials from the local minor-firms, and not produce them themselves. The local minor-firms, in turn, should produce the parts at relatively low cost. Moreover the government and major-firms should be interested in the activation of minor-firms, which, in turn, should establish and carry out their own plans. The traffic practices between major-firms and minor-firms should be improved. Major-firms should make up accounts in time for the traffics with minor-firms and accept bills as soon as possible. They should also settle the traffic practices which guarantee reasonable benefit on the part of minor-firms. On the part of minor-firms, they should attempt to increase mutual interests with major-firms and also try to enhance their own competence through rationalizing management to make it possible to apply leading managing techniques.

손자병법을 통한 디지털 경영전략

송경용,김원철 東新大學校 2003 論文集 Vol.13 No.-

This research investigated about business strategy spread variously by compare 5 principle in art of war and is grafted together with administration strategic theory digital age. Infinity age that 21th century digital age is fast is coming. Keyword of 21th century administration is game plan, information, info, change, being etc. In 21th century, corporation formation's environment change is unforeseeable effectively. It is important that approach in strategic administration to do so that formation may can achieve result that want in these environment. Leader who retain strategic thoughtway examines together two faces of pros and cons necessarily when begin action that is new. Deflective thinking to lean on which one during work that is worth getting into gains and work that see damage must not have. Only so, can enjoy much successes keeping away miss beforehand. Principles that say in art of war called art of business strategy ever for these as necessary main principles to business strategy development in administration as well as war. Corporation must apply digital business strategy system properly taking a triangular position at early time because collect and uses value creation and great many information for customer.

우리 나라 외국인 노동자의 직무태도에 관한 실증적 연구

宋京用 東新大學校 1997 論文集 Vol.9 No.-

The purpose of this study is to present tile effective methods of managing foreign industrial trainees at the minor enterprises in Korea. To accomplish the purpose effectively, this study has analyzed the impact of workers' cognitive dissonance in their jobs on their job satisfaction, breakaway-tendency and job attitudes. This study conducted empirical analyses using questionnaire data on foreign industrial trainees in Seoul and Kwangju area. Independent variables are cognitive dissonance resulting from housing facilities, wages, interrelationship between co-workers, acquisition of technology, supervision, communication, benefits, and working conditions. The minor enterprises with foreign trainees should make proper policies considering political, economic, and cultural aspects so that they can use the workers effectively. Then they can induce the workers' motivation to work harder. Cognitive dissonance was remarkable in wages. Wages were the main cause of tile workers' job dissatisfaction. Accordingly it is necessary to raise their wages to the extent that they can take pride in their jobs. High wages are the best way to manage foreign workers effectively. The introduction of foreign industrial trainees to this country has helped many minor enterprises to solve their labor shortage problems. To use this system successfully, the managers of minor enterprises should take several improvement measures as follows: business diversification, extension of training period, increase of the number of trainees, guarantee of medical insurance and workmen's accident compensation insurance, etc. Moreover the whole societies, not to mention the minor enterprises, should watch carefully the illegal sojourners, so that they cannot get jobs in this country.

신제품 개발을 위한 고객 니즈 정보관리방법 고찰

송경용,임연웅 東新大學校 2003 論文集 Vol.13 No.-

The most important factors for success on new products development(NPD) are find out information of customer's needs and make the most of it. A stand point of enterprise, an objects of NPD catch accurate hold of customers functional, aesthetical needs, and be impressed customers on the process of developing of "new products as solutions of problem", be make of sale and profit through them, and accomplish of aim of enterprise. According to rapid development of information technologies and industries, make environment including design environment has been getting uncertain. To solve this problem many companies begin to focus on designers insight into users. This designer capability can create new market with finding and embodying changing users needs. in recent years, NPD has had the greater influence on the overall business competitiveness. As a result, the consolidated development capability of products has emerged as one of the most significant challenges in business management. Concurrent engineering approach has loomed the while. It is the methodology that concurrently and generally manages NDP process necessary to turn out new products or improve existing ones which vary in the specification even if they similar type of products. Many prior studies have shown that a successful development requires the integration among marketing, R$D, production in NDP process. This thesis is a study of effective integration approach in NDP process. Recognizing the benefits of such integration, many scholars have studied the relationship between the integration and new product success, and found that the integration among marketing, R&D, production was one of most important success factors. So, firm should consider the integration as "key success factor for developing new products.

우리나라 해외인력의 인적구조와 동기부여에 대한 만족도 분석

宋京用 조선대학교 경영경제연구소 1996 經營經濟硏究 = Management and economics research Vol.19 No.2