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호텔경영형태에 따른 조직문화 특성이 조직몰입과 직무만족에 미치는 영향
최학수 ( Choe Hag Su ),김만술 ( Kim Man Sul ) 대한관광경영학회 2004 觀光硏究 Vol.18 No.2
As for organizational culture were used on the basic model presented by model of organizational culture by Peters(1985) and organizational commitment and job satisfaction were employed as psychological performance 390 effective questionnaires were for the statistical analysis with SPSS/WIN 10.0: the tool of statistics for the analysis were frequency analysis, T-Test analysis, factor analysis, multivariate analysis of variance and multiple regression analysis. The results of hypotheses analysis are as follows; (1) Difference Analysis between Hotel Management System and patterns of Organizational Culture significance difference are presented in terms of on-the-job orientation and customer orientation among patterns of organizational culture fit to independent hotel and chain hotel. (2) It is presented that variables such as human orientation, innovation orientation and customer orientation among patterns of organizational culture of independent hotel, significantly influence organizational commitment. (3) It is presented that variables such as human orientation and on-the-job orientation among patterns of organizational culture of independent hotel, significantly influence job satisfaction. (4) It is presented that variables such as on-the-job orientation and customer orientation among patterns of organizational culture of chain hotel, significantly influence organizational commitment. (5) It is presented that variables such as human orientation and on-the-job orientation among patterns of organizational culture of chain hotel, have significantly influence job satisfaction.
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이종무 ( Jong Moo Lee ),박철수 ( Cheol Soo Park ),김만술 ( Man Sul Kim ) 한국정보시스템학회 2011 情報시스템硏究 Vol.20 No.2
In this study, we verify the relationship, which is presented by ISO/IEC 15504, between the assessor`s competence and the efficiency of assessment. The ISO standard has been developed by many formal trial experiences for the software process assessment. The software process assessment determines the process capability, and makes the software process improvement possible in the development cycle. In the field assessment, third-party and team-based assessments are generally recommended. Therefore assessors` competences are essential to achieve the effectiveness and the efficiency of assessment. Survey data are collected from the third-party process assessment of a real IT industry, and the analysis is done by a causal modelling technique - PLS. Some findings are as follows. Depending on assessors` SE experiences, effects of the assessor`s competence are existed, and their standard knowledge and assessment skill are effected each other. And the efficiency of assessment depends on the assessor`s competence. In addition, the power analysis is presented and future research is suggested, because of many limitations of this study.
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관광호텔의 서비스보증이 서비스품질과 고객만족에 미치는 영향에 관한 연구
박진영,김만술 慶州大學校 2005 論文集 Vol.18 No.1
The purpose of the study is to identify the flexibility of marketing effects which applies the guarantee strategy over hotel service and methodological effects of practical service guarantee. And how service guarantee influences on service quality and customer satisfaction. According to the result, 3 hypotheses were selected in this study. The concrete contents were; First, service guarantee exerted positive influence on service quality. Second, service guarantee exerted positive influence on customer satisfaction too. Third, 2 factor of service quality influence on customer satisfaction directly. The meanings of this study is that it is nearly the first study researching on a service guarantee system demonstratively which haven't been implimented in domestic hotels yet. Therefore, it can be meaningful that the study can contribute toward establishing effectual marketing strategies of hotels so as to keep existing connection and cause customer satisfaction based on these results.
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