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카지노 딜러의 감정노동, 감정부조화, 소진이 이직의도에 미치는 영향
김광수(Kwoung Soo Kim),안성근(Sung Geun Ahn),이준재(Jun Jae Lee) 한국관광연구학회 2013 관광연구저널 Vol.27 No.1
In this study, the casino dealer's emotional labor emotional dissonance and turnover of the even and exhausted any influence determine whether, and these emotional labor and emotional dissonance the turnover intentions and exhaustion affects the identifying the casino industry`s best was to provide information and implications. To summarize the results of analysis, the first casino dealer`s emotional labor, the higher the perception of emotional dissonance will increase the level of research that is hypothesis-dimensional representation of a subset of the emotional labor acts, conduct in-depth, emotional deviation, the higher the level the perception of emotional dissonance showed two higher. However, spontaneous activity appeared to be lower the higher the emotional dissonance. The impact of emotional exhaustion for discordant results verified the relationship with the casino dealers highly emotional dissonance is perceived to be more fierce was exhausted. Finally, the casino dealer`s turnover for the feelings of dissonance also verified the results of the impact of the relationship grows in emotional dissonance is intended for the higher turnover appeared to be higher.
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조리종사자의 대인애착이 직무만족, 직무애착에 미치는 영향
장혁래(Hyuk Rae Jang),김광수(Kwoung Soo Kim),안현모(Hyun Mo Ahn),전경철(Kyong Chul Jhun) 한국조리학회 2013 한국조리학회지 Vol.19 No.1
This study was conducted from 10 February 2011 until 2 March 2011 targeting culinary workers in deluxe hotels in Seoul. The data from 161 copies of questionnaire were analyzed using SPSS 17.0 for the factor analysis and the reliability test, and the multiple regression analysis was performed to verify the hypotheses. The results are as follows. First, correlation among interpersonal attachment, job satisfaction and job attachment showed that stable attachment had a significantly positive(+) effect on job satisfaction and job attachment. Second, unstable attachment had a negative effect on job satisfaction. Moreover, there were no correlations between job satisfaction and job attachment by the types of attachment. Third, for the effect of interpersonal attachment on job satisfaction, the stable one had a significantly positive(+) effect on job satisfaction; however, avoidant and unstable ones didn`t have a significant effect on job satisfaction. Consequently, the results of this analysis suggest the future direction of culinary workers.
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호텔 컨벤션에서의 양식메뉴, 푸드 스타일링, 테이블 웨어 조화, 테이블 스타일링이 식 공간 연출에 미치는 영향
조성호(Sung Ho Cho),김영태(Young Tae Kim),김광수(Kwoung Soo Kim) 한국호텔외식관광경영학회 2009 호텔경영학연구 Vol.18 No.6
This study was designed to investigate performance analysis on the western course menu, food styling, table decoration, space design of hotel convention employee`s. For this sake, this study investigated relevant literatures, set up some hypotheses to solve main questionable considerations and made a corresponding empirical analysis. For empirical analysis, a questionnaire survey was applied to total 265 banquet of kitchen and food beverage in the Seoul area deluxe hotel convention Employee`s. The model was tested using SPSS 12.0 and AMOS 5.0 on a sample of 262 surveys were received representing a 87% usable response rate. The results of empirical analysis show that as follows. A western course menu have a significant effect on the harmony of the tableware. The western course menu have a significant influence on the table styling. The foodstyling have a significant influence on the table styling. The harmony of the tableware has a significant influence on the space design.
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