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기존 건축물의 온실가스 감축을 위한 리모델링 기술 개발
권철환 ( Chul Hwan Kwon ),박종섭 ( Jong Sup Park ) 한국복합신소재구조학회 2016 복합신소재구조학회논문집 Vol.7 No.1
There are only 10 projects of the domestic greenhouse gas(GHG) emissions trading scheme in building sector (i.e., 1.5% of 652 registered projects) because the certified methodologies to reduce GHG emissions can not be applied to building sector. This study presents remodeling techniques to reduce GHG emissions in existing buildings. First of all, preconditions and related regulations were reviewed. And then, a pool of factors for GHG reduction are selected and evaluated with respect to factors for reducing energy consumption. This study also investigates the criteria and the decision making process for remodeling techniques to reduce GHG emissions. Finally, the remodeling techniques using the decision making process were grouped based on redundancy of each effect. If reducing methodologies for GHG offset program can be developed using the analyzed remodeling techniques in this study, registered projects in building sector would be increase.
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서비스 종업원의 성격특성이 고객충성도에 미치는 영향 : 상호작용과 고객만족의 매개효과
권철환(Kwon, Chul Hwan),조동혁(Jo, Donghyuk),한민아(Han, Min A) 글로벌경영학회 2020 글로벌경영학회지 Vol.17 No.3
경제성장과 소비수준의 질적 향상은 기존 제품품질에 집중하던 소비자의 가치관을 서비스 품질 중심으로 이동시켰다. 이에 따라 서비스를 제공하는 서비스 종업원이 기업의 이미지를 형성하는 마케팅 요소 중 하나로 인식되고 있으며, 종업원과 고객 간의 상호작용 품질이 소비자 행동에 중요한 역할을 하게 되었다. 그럼에도 불구하고 서비스 종업원의 성격특성이 소비자의 인식 및 구매 행동 변화에 어떠한 영향을 미치는지에 관한 연구는 미미한 실정이다. 따라서 본 연구는 서비스 접점에서 종업원의 성격특성이 소비자의 인식 및 구매행동에 어떤 영향을 미치는지 실증적으로 분석하였다. 연구결과, 서비스종업원의 성격특성이 각각 상호작용과 고객만족에 긍정적인 영향을 미치며, 상호작용은 고객만족과 고객충성도에 긍정적인 영향을 미치는 것으로 나타났다. 또한 고객만족은 고객충성도에 긍정적인 영향을 미치는 것으로 나타났다. 그리고 서비스 종업원의 성격특성은 상호작용과 고객만족을 부분적으로 매개하여 고객만족도에 유의한 영향을 미치는 것으로 나타났다. 본 연구를 통하여 서비스 접점에서 종업원의 성격특성이 고객 행동에 미치는 영향력을 실증적으로 확인함으로써 고객 충성도를 제고하기 위한 방향성을 제시하였다. Today s economic growth and the qualitative improvement of consumption are shifting consumer values from product quality to service quality, which raises awareness of the importance of employee services that accompany products. As a result, service employees who provide services are recognized as one of the marketing elements, leaving the interaction quality between the employee and the customer a major factor influencing consumer behavior. However, despite the importance, research on how the personality characteristics of service employees affect changes in consumer perception and purchasing behavior is insignificant. Thus, this study validated the impact of the characteristics of the employees’personality recognized by customers on interaction and customer satisfaction, the impact of interaction and customer satisfaction on customer loyalty, and the mediating effect of involvement in the relationship between them. The results have shown that the characteristics of service employees personality have a positive effect on interaction, customer satisfaction and customer loyalty. In addition, it could be seen that interaction and customer satisfaction had a mediating effect on customer loyalty. Based on the empirical research results, this study was able to discover the difference in the influence of each dimension of personality characteristics on customer behavior. In a practical point of view, this study has presented the virtues of service personnel that can positively influence the company s image and customer s behavior.
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공공건축물 에너지소비량 비교·분석을 위한 데이터 신뢰도 향상 방안
전수민(Sumin Jeon),권철환(Chul Hwan Kwon),정광섭(Kwang Sub Joung) 대한설비공학회 2016 대한설비공학회 학술발표대회논문집 Vol.2016 No.6
In order to reduce the carbon emission, the Government has introduced the public system of energy consumption of public buildings since 2015. The purpose of the system is to raise public awareness of the energy usage and to improve the energy performance of the buildings by public institutions. The purpose of this paper is to improve the reliability of the system data by comparing domestic system to UK"s Display Energy Certificates system which UK has ran since 2008 and by studying such domestic public data. In this paper, we found out that while the domestic system is easy to access by the policy and easy to compare the energy usage, however, in order to perform comparative analysis on domestic energy consumption data, reliability of such data needs to be increased. Our suggested solutions are as follows; first, measurement accuracy of energy consumption can be increased by obligating the installation of meter per building or per use, and second, reliability can be increased by letting energy experts to prepare the report on energy consumption status.
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기존 사무소건물의 리모델링 성능평가에 관한 연구 : 기능성과 경제성을 중심으로 Focused on the Functional and the Economical Performance
권철환,윤회수,서재웅,현창택 대한건축학회 2001 대한건축학회 학술발표대회 논문집 - 계획계/구조계 Vol.21 No.2
In 1990's, the high-rise buildings have faced the need for the overall repair of the structure and function rather than the. partial repair. In order to remodel a existing office buildings to enhance their functions, basically, an objective evaluation on the current state and establishing the criteria or the evaluation should be preceded. However, the evaluation standards or models are not available yet. In this study, Analytic Hierarchy Process (AHP) and Multicriteria decision-making process were applied to evaluate the efficiency of remodeling for office buildings. Especially, this study was focused on functional and economical efficiency evaluation. Based on these points, we developed the evaluation system, and verified a validity of evaluation system through a case study.
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