http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
- 中文 을 입력하시려면 zhongwen을 입력하시고 space를누르시면됩니다.
- 北京 을 입력하시려면 beijing을 입력하시고 space를 누르시면 됩니다.
RISS 인기검색어
- 검색키워드
- 저자 : 공태식(Gong Tae-sik) (검색결과 6 건)
- 무료
- 기관 내 무료
- 유료
-
-
-
-
사무작업의 인간공학적 평가를 위한 자가 기입 체크리스트의 타당성 검토
박희석,공태식,Park, Hui-Seok,Gong, Tae-Sik 대한인간공학회 2006 大韓人間工學會誌 Vol.25 No.2
The objective of this study was to investigate the validity of a self-administered checklist for office ergonomics. Total 71 office workers were asked to fill up the checklist, while 3 trained ergonomists assessed the work posture of the workers. It was shown that out of 10 checklist items, there were significant differences for 8 posture-related items between the worker group and the professional group. Therefore, when a checklist is applied to office environment, the posture-related aspect should be evaluated by ergonomic professionals.
-
고객의 참여행동과 시민행동이 서비스 품질지각과 재구매의도에 미치는 영향
한상린(Sang Lin Han),유재원(Je Won You),공태식(Tae Sik Gong) 한국경영학회 2004 經營學硏究 Vol.33 No.2
1. Introduction There is a growing concern about the performance of organization and the ways to increase its productivity (Mills and Morris, 1986). As a way of improving competitiveness of service organization, researchers have been increasingly interested in the customer behavior. Furthermore, recent researches on viewing service customers as partial employees have enabled marketing area to adopt human resource management and organizational behavior principle into service customer study through interdisciplinary approach (Rodie and Kleine, 2000). Relevant service marketing researches have been conducted with two directions. One is customer participation research which applied employee in-role behavior into customer viewpoint (Cermak et al., 1994; Kellogg and Youngdahl. and Bowen, 1997; Ennew and Binks. 1999). the other is customer citizenship behavior research which adopt employee extra-role or organization citizenship behavior (OCB) in view of service customer (Bettencourt, 1997: Groth, 2001: Yoon and Suh, 2003). However, despite conceptual awareness of the role of customer behavior in contributing to service quality perception and repurchasing intention, there has been little empirical research on the antecedents of key customer behaviors. A few investigations examined distinctiveness of customer participation behavior(CPB) and citizenship behavior by suggesting different antecedents of customer behavior empirically. ◀그림삽입▶ 2. Research Hypotheses Nine research hypotheses were dereloped as follows. Hypothesis 1: Self-efficacy is positively related to CPB. Hypothesis 2: Customer socialization is positively related to CPB. Hypothesis 3: Justice perception is positively related to CCB. Hypothesis 4: Customer commitment is positively related to CCB. Hypothesis 5: CPB is positively related to perceived service quality. Hypothesis 6: CCB is positively related to perceived service quality. Hypothesis 7: CPB is positively related to repurchasing intentions. Hypothesis 8: CCB is positively related to repurchasing intentions. Hypothesis 9: Perceived service quality is positively related to repurchasing intention. 3. Results and Discussion Our study provided the evidence of the distinctiveness of customer participation and citizenship behavior, as the prior research (Motowidlo and Van Scotter. 1994; Groth. 2001) did. Especially, CCB appears to have a stronger effect on perceived service quality (parameter estimate: .540 t-value: 2.901) and repurchasing intention (parameter estimate: .485. t-value: 3.071), indicating that CCB plays a key role in affecting service organization performance. This pattern of results implies that service organization should distinguish between CPB and citizenship behavior, and focus more on CCB. In terms of the antecedents of CPB, self-efficacy and customer socialization were significantly related to CPB. Two potential antecedents of CCB were explored in this study: justice perception, and customer commitment. Consistent with the prior research (e.g., Moorman, 1991: Organ, 1990: O`Reilly and Chatman, 1986). affect was related to CCB. Finally, as we hypothesized, the relationship between perceived service quality and repurchasing intention was statistically significant. This study contributes to the marketing literature in several ways. First, the pattern of antecedents and consequences provides robust support for the distinctiveness of customer participation and citizenship behavior. This pattern also suggests service organizations should manage customer behavior differently. Second, our results provide strong theoretical and empirical support for the conceptualization of service customer by adopting human resource study, for example, organization citizenship behavior, organization commitment, organization socialization. Third, the findings suggest customer behavior has positive effect on service quality perception and repurchasing intention which means organizational pe
-
구조물의 연결부에서 전달함수합성법을 이용한 동응력 해석
김찬묵,공태식 국민대학교 생산기술연구소 2002 공학기술논문집 Vol.25 No.-
Researches on the FRF-based substructuring method have been mainly focused on vibratory response analysis. Present study is concerned about the application of the method to the dynamic stress analysis of a air-conditioner compressor mounting bracket in a passenger car. This is performed by using reaction forces that can be obtained by the FRF-based substructuring method. The air-conditioner system, composed of a compressor and bracket, is analyzed by using the FRF-based substructuring method. The experimental and numerical FRFs are combined to calculate the system responses and reaction forces at the connection point. The dynamic reaction forces plugged into the bracket FE model to compute the stresses of the bracket. Dynamic strains by the present method are compared with those from strain-gage test for bracket system on shaker. The comparison shows possibility of practical usage of the method for the real problem.
연관 검색어 추천
이 검색어로 많이 본 자료
활용도 높은 자료
