국내 대기업들의 IT 거버넌스 : 비교 사례 연구

조항정(Hangjung Zo),송찬후(Chanhoo Song),강현구(HyunGoo, Kang),임동원(DongWon Lim) 한국기술혁신학회 2009 기술혁신학회지 Vol.12 No.2

IT 거버넌스(Governance)는 IT 관련 의사결정에 있어서 기업 내부 주체들의 권한과 책임, 의사결정 조직 체계와 프로세스, 의사소통 방법, 의사결정 실현 체계, 조정과 통제, 그리고 의사결정에 대한 사후 평가 등을 통틀어 일컫는 말이다. IT가 기업 경영의 필수 인프라로 인식되고, 경쟁력 제고의 핵심 역량으로 자리잡으면서 IT 거버넌스의 중요성은 점차 커지고 있다. 본 연구에서는 국내 주요 대기업들의 IT 거버넌스를 분석하였다. 국내 대기업 4개사들에 대한 심층 인터뷰를 바탕으로, 이들 기업들이 어떤 조직 체계와 의사결정 과정, 의사소통 체계, 그리고 성과 측정 방법 등을 가지고 IT 관련 의사결정을 하는지를 살펴보았다. 국내 대기업들은 IT 서비스를 전문적으로 제공하는 IT 서비스 계열사를 두고 IT 기능을 아웃소싱하고 있었으며, IT 관련 최종 의사결정은 IT 전문 조직이 아닌 비즈니스를 담당하고 있는 경영자들이 하는 것으로 나타났다. 국내 대기업들의 IT 서비스에 대한 계약과 성과 측정은 서비스 수준 협약을 통해 이루어지고 있었으며, 국제적으로 인정되고 있는 프로젝트 관리 방법론과 균형 성과 기록표 등을 널리 사용하고 있었다. 이러한 연구는 국내 대기업 내의 IT 서비스 전문 기업들의 미래 역할 정립과 정부 기관이나 공기업들의 IT 거버넌스 체계 확립에 있어서 벤치마킹 근거로 활용될 수 있다. 또한 국내 대기업들의 IT 거버넌스 체계의 효율성 등을 측정하기 위한 기초 자료로 이용될 수 있다. This study explores the IT governance structures of the Korean conglomerates. It investigates IT organization structures, decision making frameworks and processes, communication channels, implementation mechanisms, and performance evaluation methods around IT activities of the Korean conglomerates by analyzing four different cases. The results show that all of the conglomerates have an IT service firms as one of their subsidiaries, and all the subsidiaries in the conglomerates outsource their IT divisions to the IT service firms. The client firms in the conglomerates operate IT strategy and planning teams to coordinate their IT activities with their outsourcing partners. The IT governance archetype of the Korean conglomerates is found to be “business monarchy” because the client firms mostly make IT decisions. However, the IT service firms provide the information of IT trends and solutions to their clients, so the IT governance archetype of input framework for IT decisions can be “IT monarchy”. In addition, the conglomerate which has the more centralized IT governance architecture appears to prefer the more integrated implementation mechanisms for IT decisions. The results of this study are expected to be used as a benchmarking model for the organizations which try to develop an effective IT governance structure.

스마트 TV 기업의 플랫폼 경쟁전략

이환수(Hwansoo Lee),조항정(Hangjung Zo) 한국정보사회학회 2012 정보사회와 미디어 Vol.- No.22

빅데이터 시대의 개인정보 과잉이 사용자 저항에 미치는 영향

이환수(Hwansoo Lee),임동원(Dongwon Lim),조항정(Hangjung Zo) 한국지능정보시스템학회 2013 지능정보연구 Vol.19 No.1

Big data refers to the data that cannot be processes with conventional contemporary data technologies. As smart devices and social network services produces vast amount of data, big data attracts much attention from researchers. There are strong demands form governments and industries for bib data as it can create new values by drawing business insights from data. Since various new technologies to process big data introduced, academic communities also show much interest to the big data domain. A notable advance related to the big data technology has been in various fields. Big data technology makes it possible to access, collect, and save individual’s personal data. These technologies enable the analysis of huge amounts of data with lower cost and less time, which is impossible to achieve with traditional methods. It even detects personal information that people do not want to open. Therefore, people using information technology such as the Internet or online services have some level of privacy concerns, and such feelings can hinder continued use of information systems. For example, SNS offers various benefits, but users are sometimes highly exposed to privacy intrusions because they write too much personal information on it. Even though users post their personal information on the Internet by themselves, the data sometimes is not under control of the users. Once the private data is posed on the Internet, it can be transferred to anywhere by a few clicks, and can be abused to create fake identity. In this way, privacy intrusion happens. This study aims to investigate how perceived personal information overload in SNS affects user’s risk perception and information privacy concerns. Also, it examines the relationship between the concerns and user resistance behavior. A survey approach and structural equation modeling method are employed for data collection and analysis. This study contributes meaningful insights for academic researchers and policy makers who are planning to develop guidelines for privacy protection. The study shows that information overload on the social network services can bring the significant increase of users’ perceived level of privacy risks. In turn, the perceived privacy risks leads to the increased level of privacy concerns. IF privacy concerns increase, it can affect users to from a negative or resistant attitude toward system use. The resistance attitude may lead users to discontinue the use of social network services. Furthermore, information overload is mediated by perceived risks to affect privacy concerns rather than has direct influence on perceived risk. It implies that resistance to the system use can be diminished by reducing perceived risks of users. Given that users’ resistant behavior become salient when they have high privacy concerns, the measures to alleviate users’ privacy concerns should be conceived. This study makes academic contribution of integrating traditional information overload theory and user resistance theory to investigate perceived privacy concerns in current IS contexts. There is little big data research which examined the technology with empirical and behavioral approach, as the research topic has just emerged. It also makes practical contributions. Information overload connects to the increased level of perceived privacy risks, and discontinued use of the information system. To keep users from departing the system, organizations should develop a system in which private data is controlled and managed with ease. This study suggests that actions to lower the level of perceived risks and privacy concerns should be taken for information systems continuance.

ICT 생태계 구축을 위한 기업 전략 분석 및 정책 제안

유지은(Jieun Yu),이기백(Kibaek Lee),최문기(Munkee Choi),조항정(Hangjung Zo) 한국통신학회 2012 韓國通信學會論文誌 Vol.37 No.11B

본 연구는 생태계 중심으로 변화하는 ICT 산업 환경 하에서 국내 ICT 기업들이 생태계 경쟁력을 갖기 위해 필요한 정책을 제안한다. 이를 위해 본 연구에서는 ICT 사용자들의 특성 및 소비 트렌드 변화를 분석하고, 비즈니스 생태계 이론을 바탕으로 글로벌 ICT 기업인 애플과 구글의 생태계 추진 전략을 살펴보았다. 또한, 국내 ICT산업의 문제점을 살펴보고 해외 ICT 정책을 분석하여 국내 기업들이 생태계 경쟁력을 강화하기 위해 필요한 정책방향을 스마트한 생태계 조성, 전략적인 생태계 육성, 그리고 지속가능한 생태계의 3단계로 구분하여 제안하였다. 본 연구의 결과는 ICT 생태계 조성을 지원하기 위한 정부 정책 수립에 유용한 지침과 시사점을 제공할 것이다. This paper proposes policies for developing ICT ecosystems so that Korean ICT companies can have a competitive power under the changing ICT industry environment. It analyzes the changes of user characteristics, their consumption trends and ICT industry environment. It also examines problems of domestic ICT industry and overseas ICT policies. In addition, it investigates the ICT ecosystem strategies of Google and Apple based on the theory of business ecosystem. This study suggests government policies for establishing a smart ecosystem, incubating a strategic ecosystem, and maintaining a sustainable ecosystem. The findings of this study provide additional insights and guidelines for policy makers to develop effective ICT ecosystems.

e-Learning 환경에서 다차원 상호작용과 지속적 이용에 관한 연구

이환수(Hwansoo Lee),임동원(Dongwon Lim),김종범(Jongbum Kim),설세영(Seyoung Seol),조항정(Hangjung Zo) 한국통신학회 2012 한국통신학회 학술대회논문집 Vol.2012 No.6

온라인 게임에서의 길드(Guild)의 역할

문정훈(Junghoon Moon),김준하(Junha Kim),조수란(Sooran Jo),김용진(Yong Jin Kim),조항정(Hangjung Zo) 한국정보사회학회 2010 정보사회와 미디어 Vol.- No.17