주관적 빈곤인식의 측정과 영향요인

송건섭(Song, Keon-Sup)(宋建燮),정미용(Jung, Mi-Yong)(鄭美容) 한국지방정부학회 2011 지방정부연구 Vol.15 No.1

This paper shows the implications our current basic living security system by measuring the standards of living of recipients of basic living. For this study, an experience survey was conducted and, on the basis of these results, the standards of living are explained by difference analysis and recurrence analysis. The analysis shows that the standards of living are affected by chronic disease, age, family size, living environment, education, income and expenses, and the utilization of social welfare resources. The analysis concludes that we need different kinds of programs to improve the basic living security system and the standard of living of recipients of the basic living security system. 본 논문은 기초생활수급자의 주관적인 빈곤정도를 측정하고, 그 차이 및 영향요인을 규명하여 시사점을 제공하고자 하였다. 이를 위해 대구시 기초생활수급자를 대상으로 조사를 실시하였고, 이를 바탕으로 빈곤인식에 영향을 미치는 요인을 설명하였다. 분석결과, 빈곤인식에는 만성질환, 연령, 가구원수, 주거형태, 학력, 수급경력, 경제참여 상태 등에 따라 차이가 있는 것으로 나타났고, 영향요인으로는 소득, 자산 정도, 생활환경, 지원체계, 사회복지 자원이용 등으로 나타났다. 따라서 기초생활수급자의 빈곤의식을 개선하고 기초생활보장제도를 발전시키기 위한 다양한 프로그램이 필요할 것으로 보인다.

구조방정식모형을 이용한 조직 간의 갈등분석

송건섭(Song, Keonsup) 한국조직학회 2016 한국조직학회보 Vol.13 No.1

통합된 지방정부의 성과평가모델과 소통시스템 구축

송건섭(Song, Keon sup) 한국조직학회 2013 한국조직학회보 Vol.10 No.3

사회복지서비스의 만족요인에 관한 연구

송건섭(Song Keonsup),정미용(Jung Miyong) 서울행정학회 2010 한국사회와 행정연구 Vol.21 No.2

There are a lot of factors which influence on the satisfacttion of social welfare services. For example, there is the satisfaction of the application system and delivery systems in this field. This thesis shows the implications of a study of the correlation analysis with the general social welfare services and the quality of life. For this study, an experience survey was conducted based on reelect of basic living security in Daegu metropolitan city. Next, an analysis of reliability and multiple correlation analysis was made using the experience survey results. The analysis showed that all factors (social welfare delivery system, life environment, supporting system, basic guarantee security system and selecting and management factors of these systems), influenced the satisfaction of the social welfare system and quality of life. In addition, it showed that social welfare also affects quality of life. Therefore, there is a need to improvement overall welfare services, standard of living and recipient management of basic living security system to improve satisfaction of quality of life.

섬유패션산업의 인력수요예측

송건섭(Keon Sup Song) 한국정부학회 2006 한국행정논집 Vol.18 No.3

서비스품질과 고객만족 간의 매개요인에 관한 연구

송건섭(Keonsup Song) 한국정책과학학회 2018 한국정책과학학회보 Vol.22 No.1

본 연구는 서비스 품질과 고객만족 간의 매개요인에 대한 효과검증에 관한 것이다. 서비스 품질을 과정, 결과, 환경품질 등 3가지 차원으로 구분하였고, 매개요인을 인지적 반응(지각된 가치·신뢰)과 감정적 반응(호혜성)으로 나누어 분석하였다. 분석결과, 연구모형에서 제시된 가설은 부분적으로 지지되었으며 인지적 및 감정적 측면의 매개효과도 검증되었다. 그리고 제시된 연구모형은 비교모형(수정모형)보다 우수한 모델로 이해된다. 연구결과를 종합하면, 첫째, 서비스 품질 중 과정 및 결과품질은 인지적 반응에 모두 유의한 영향을 미치고 있음을 확인하였다. 하지만, 환경품질은 신뢰에는 중요한 영향을 미치나 지각된 가치에는 그렇지 못하였다. 둘째, 감정적 요인으로 호혜성이라는 심리적 변수를 제시하여 차별적인 영향을 파악하였다. 대체로 과정 및 결과품질은 은행고객들로 하여금 호혜성을 유발하여 고객만족에 영향을 미치나 환경품질은 그렇지 못하였다. 셋째, 연구에서 인지 및 감정적 변수들의 매개효과를 검증하여 보다 바람직한 모델을 제시하고자 하였다. 서비스품질은 인지(지각된 가치·신뢰) 및 감정변수(호혜성)을 매개로 하여 고객만족에 정(+)의 영향을 미치고 있다. The purpose of this study is to verify the effect of mediating factors between service quality and customer satisfaction. Service quality was divided into three dimensions such as process, result, and environmental quality. The analysis was divided into cognitive response(perceived value and trust) and emotional response (reciprocity) as mediators. As a result, the hypotheses presented in the research model were partially supported and the mediating effects of the cognitive and emotional aspects were verified. And the proposed model is understood to be superior to the comparative model (modified model). The results of this study are as follows: First, it is confirmed that process and result quality in service quality have significant influence on cognitive response. However, environmental quality has a significant impact on trust, but not on perceived value. Second, psychological variables such as reciprocity were presented as emotional factors and the differential effects were identified. In general, process and result quality influences customer satisfaction by inducing reciprocity by bank customers, but environmental quality is not. Third, in the proposed research model, service quality has a positive effect on customer satisfaction through perception (perceived value and trust) and emotional variables(reciprocity).

유권자의 투표행태와 결정요인에 관한 연구 : 2002년·2006년·2010년 지방선거를 중심으로

송건섭(Keon-Sup Song),이곤수(Kon-Su Yi) 한국정책과학학회 2011 한국정책과학학회보 Vol.15 No.3

본 연구는 지방선거를 대상으로 유권자의 투표행태와 후보선택의 결정요인을 분석한 것이다. 기존의 지방선거 분석들이 특정 시점의 횡단 분석에 의존함으로써 유권자의 투표행태나 후보선택의 영향요인이 변화하는 역동성을 충분히 다루지 못하고 있다. 이런 점에서 본 연구는 2002년(6.13지방선거) 2006년(5.31지방선거) 2010년(6.02지방선거)의 3차례에 걸친 지방선거의 설문조사 자료를 활용하였다. 본 연구에서 투표행태는 선거관심도 투표시기 결정기준과 방법 선거문제점과 개선방안 등을 주로 논의하였고 투표선택은 후보자 인지와 이미지 그리고 결정요인의 관계 속에서 파악되었다. This Study aims to analyze vote behavior and determinants of candidate choice to local election. Many local election studies are not addressed sufficiently the vote behavior of voters and the influencing factors of the candidate's choice to changing the dynamics by relying in the cross-sectional analysis on a specific point. In this respect this study was utilized the survey data conducted over three times in 2002(6.13 local elections) 2006(5.31 local elections) 2010(6.02 local elections) local elections. Voting behavior in this study the election interest the voting time the decision criteria and methods including election issues and the improvement was mainly discussed and voting choice was identified in the relationship of the cognition and image of a candidates and the determining factors.

유권자의 투표행태와 후보자 선택모델

송건섭(Song, Keonsup) 서울행정학회 2015 한국사회와 행정연구 Vol.25 No.4

이 논문은 지방선거에서 나타난 투표행태를 분석함으로써 유권자의 후보자요인이 투표선택에 어떻게 영향을 미치는지를 검증하고, 후보자 선택모델을 제시하기 위한 것이다. 이를 위해 2002년-2014년까지의 4차례의 지방선거(2002년 6.13, 2006년 5.31, 2010년 6.2, 2014년 6.4지방선거)에 동일한 질문지를 통해 조사한 자료를 활용하였다. 선택모델은 후보자 인지와 이미지, 그리고 결정요인의 관계 속에서 파악되었는데, 인지경로는 적극적 인지와 소극적 인지, 결정요인은 정당, 인물, 외부, 공약, 후보능력, 후보평판 요인 등이며, 매개변수로서의 이미지요인은 선거이미지와 후보이미지 등으로 세분화된다. 분석결과, 전반적으로 몇 개의 가설을 제외하곤 대체로 채택되었는데, 후보선택에 영향을 미치는 결정요인과 이미지 요인은 정당요인이 강력하게 작용하고 있음을 알 수 있었고, 후보 이미지에는 공약요인이 영향을 많이 미치는 것으로 파악되었다. This paper is to present a candidate selection model of the voters through analysis voting behavior seen in local elections and validate how to candidate factors of the voter affect the selection. For this purpose, this study used the survey data using the same questionnaire in Local elections four times from 2002 to 2014(2002 6.13, 2006 5.31, 2010 6.2, 2014 6.4 local elections). The select models were identified in relation to the candidate"s cognition and image, and the determinants factors. and the cognitive factors can be divided into passive and active cognition, determinants can be divided into political party, figures, external factors, policy commitments, ability of candidate, the candidate reputation factors etc, as a parameter the image can be divided into factors such as electoral, candidate images. The analysis results were as follows. First, overall the hypothesis been adopted generally except for a few, Second, among determinants and image factors that affect candidate selection, political party factors were strongly influenced. Third, policy commitment factors were found to affect significantly the candidate image.

참여정부 자치경찰제(안)에 대한 비판적 논의

송건섭(Keon-Sup Song),이태종(Tae-Jong Lee),이승철(Seung-Chul Lee) 서울행정학회 2006 한국사회와 행정연구 Vol.16 No.4

This study is to analyze the introduction of Local Police System to increase efficiency of the police system through the improvement of centralized police system in Korea, and to be democratic police as servants or the police serving for citizen and community. In study, investigate having the controversies and ideas on introduction of the Local Police System from the viewpoint of before or after the Participatory Government. The reasons for introduction of Local Police System in the police as an alternative measure of the Korean police system are as follows: First, it is in need that the police should change the way of thinking into being customer-centered and citizen participation should be increased. Second, it is in need that the protection of private information and security should be strengthened. Third, it is in need that Local Police System should be activated by keeping harmonious relationship between the police and local police system. Fourth, it is in need that efficiency of the police's affairs should be increased. In the end, the Local Police System decided to introduction in 2004 through the Participatory Government. Therefore, In case of enforcing Local Police System in what is call "the Participatory Government" through survey method try to find introduction orientation what kinds of plan are durable Local Police System for local residents.

지방정부의 공공서비스 평가시스템 구축

송건섭(Song Keon-Sup) 서울행정학회 2003 한국사회와 행정연구 Vol.13 No.4

This paper build to improve and efficiently evaluate the quality of public service in local government. It needs present integrated evaluation system developing an indicators what mixed objective and subjective method to desirable evaluation. The major findings of this study are as follows. First, There is difficult in using all indicators in evaluation public service system, therefore, it profit by adapt for evaluation system to works relating major service capable of diminishing directly in regional inhabitants. Second, For evaluating public service in local government, it should be positively considered new multiple methodology what mixed the qualitative method based on scientificㆍquantitative method in performance evaluation. Third, It can be evaluated to endow with weighted value according to synthesis level or sector of outputed local government's performance. Especially, these weighted value endowment might be operating not only professionals in local administration, municipal and regional development. local finance, tax, and so forth but only evaluation committee composed of civil servants, customer's representative.