한국철도공사 구성원들의 회복탄력성이 직무만족과 조직몰입에 미치는 영향 = The Effects of Resilience on Job Satisfaction and Organizational Commitment: With a Focus on Members of Gyeongbuk Headquarters of KORAIL

다국어 초록 (Multilingual Abstract)

With more than 100 year old history, Korean Railroad Corporation (KORAIL) is one of representative public enterprise, which was transformed from the National Railroad Administration, an government organization, on Jan. 01, 2005. The job attitude of KORAIL members is an important index to understand and predict an individual behavior in the organization. Furthermore, since the job attitude of its members may affect various performance variables of the organization in the respect of management, it shall be verified and managed.
The purpose of this study is to empirically examine the effects of resilence on job satisfaction and organizational commitment. To conduct such examination, the author (i) designated resilence, job satisfaction and organizational commitment as variables and (ii) designed a research model and set up hypotheses by conducting preceding studies on the variables. To examine the hypotheses, the author conducted a survey on members of Gyeongbuk Headquarters of KORAIL and analyzed the survey based on collected 436 copies of questionnaire. Collected data were analyzed using SPSS and AMOS programs, and covariance analysis was conducted to verify the fitness of the study model and the hypotheses.
The analysis results are as follows. First, there was a statistically significant relationship between the resilience of the organization members and job satisfaction, organizational commitment. And then the relevant hypothesis was adopted. Second, job satisfaction have been found to be positive effect on organizational commitment.
The implications which this study are as follows. First, this study has discovered that resilience had positive effect on job satisfaction, organizational commitment. This result confirms that resilience is the important variables that affect organizational effectiveness. Second, a higher resilience was associated with a higher organizational commitment, offering practical significance in extrapolating the relationship between the positive psychological capital variables held by the individual. In terms of practical implications, first, as organizational confidence is low and conflict between management and labor is severe at KORAIL, there is a need to pay more attention to the positive psychological capital variable of organizational members such as resilience and organizational commitment. Second, the stress levels of organizational members who are swamped with constant measures for management innovation and reduction of the workforce is very high. Given this situation, various training programs and measures that can improve resilience to overcome challenges and stress would be needed and the findings of this study could be used as a rationale for such arguments.
This study also has the following limitations: first, this study was conducted based on cross-sectional design of research. It is considered that the objectivity of study results shall be improved in future with interview investigation for major sample groups in order to supplement the weakness of questionnaire survey methods. Second, it is difficult to generalize the results of this study, in that the survey was conducted mainly for members of KORAIL Gyeongbuk headquarters. Thus, the results of this study shall be carefully construed. Third, the measurement scales have their own limitations. It must be noted that a single scale was used for the emotional commitment that included into the organizational commitment.
It is considered that the objectivity of study results shall be improved in future with interview investigation for major sample groups in order to supplement the weakness of questionnaire survey methods.

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