호텔레스토랑의 물리적 환경, 종사원의 심리적 반응 그리고 조직몰입과의 관계 = The Relationship Among Physical Environment, Employees` Psychological Responses and Organizational Commitment in Hotel Restaurant

다국어 초록 (Multilingual Abstract)

This study was to investigate the effects of physical environment factors of hotel restaurants, mediated by employees` psychological responses, on their organizational commitment. First, through the factor analysis on physical environment and employee`s psychological responses, five factors of physical environment and two factors of employee`s psychological responses were identified and labeled as ambient factors, spatial layout/functionality, aesthetics, safety/cleanliness, convenience; emotional response, cognitive response, respectively. All 15 hypotheses on the influential relationships among physical environment factors of restaurants, employees` psychological responses, and their organizational commitment were accepted. In addition to the contribution to development of further theoretical foundation, this research will make a practical contribution to hotel management by supporting that the effective design and management of physical environments produce a positive effect on employees` psychological responses and finally increase employees` organizational commitment.

참고문헌 (Reference)

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