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Dai(Dai Bin), Jeff 한국호텔경영학회 ( 구 한국호텔외식경영학회 ) 2000 Korean Journal of Hotel Administration Vol.1 No.2
This seminar focus on the relations among the tourist’s mechanism of psychological equilibrium, the standardized product of hotel services and management, and the development of hotel group. On the basis of the previous knowledge of tourism psychology and hotel management, many classical economics concepts and methods will be used in the research. The author will give three hypotheses and some assumptions, and main viewpoints conclude: the tourist’s demand is the foundation of hotel management pattern, and the process of service standardisation is that of “the machines (standard hotel service) is produced by machines (standard management and service pattern)”.