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( Mei Xiang Gina Tan ),( Do Young Pyun ) 중앙대학교 학교체육연구소 2014 Asian Journal of Physical Education of Sport Scien Vol.4 No.-
Supportive sport facilities in universities are necessary to encourage students to be actively involved in sport. The purpose of this study was to investigate students’ perceived and expected service quality of sport facilities in universities and test the relations to satisfaction and subsequent behavioral intention. Results from the study revealed that while satisfaction played as partial mediators in the relationships between tangibles/reliability and intention, satisfaction was a full mediator in the relationship between assurance/empathy and intention.
Do Young Pyun,Mei Xiang Gina Tan 한국유소년스포츠학회 2015 Asian Journal of Youth Sport Vol.2 No.1
Supportive sport facilities in universities are necessary to encourage students to be actively involved in sport. The purpose of this study was to investigate students’ perceived and expected service quality of sport facilities in universities and test the relations to satisfaction and subsequent behavioral intention. Results from the study revealed that while satisfaction played as partial mediators in the relationships between tangibles/reliability and intention, satisfaction was a full mediator in the relationship between assurance/empathy and intention.