사용자 중심 서비스 디자인 프로세스를 통한 여성중심 비뇨기과 병원 공간디자인 연구

노태린(Noh, Tae-Rin),서수경(Suh, Swoo-Kyung) 한국실내디자인학회 2018 한국실내디자인학회 학술대회논문집 Vol.20 No.1

The purpose of this study is to confirm the effectiveness of user - centered service design through the case study on urology clinic design development based on user - centered service design theory. The most important thing is the "process" effect. Through the application of the user-oriented design process, the project was able to accurately identify the needs of the users(medical staff, staff and patients) above all, and it can be judged that the most important thing in reflecting this contributed to the successful operation of the project. Also, through the introduction of service design elements, it was possible to expand the information delivery power and to standardize the design information, and to expand the experience. As a result, it can be confirmed that it can actively perform its role when developed as a user of design, and it is confirmed that this is the highest contact factor among the marketing factors. The key to achieving this is that the accurate design development process and the active reflection of the process are important.

정신의료시설 내 외래부 및 건강검진센터의 환경디자인 개선 사례 및 시사점 연구 - 국립정신건강센터 건강증진과를 대상으로

노태린 ( Noh¸ Tae Rin ),이승지 ( Lee¸ Seung Ji ),서수경 ( Suh¸ Swoo Kyung ) 한국의료복지건축학회 2021 의료·복지 건축 Vol.27 No.3

Purpose: This study is a case study in which the space was improved by applying the design direction derived through the theoretical basis and service design process to the outpatient department and health examination center in mental health facilities used by various stakeholders. And it aims to present implications through this. Methods: The research method is based on the analysis of the service design process with a focus on literature review. Results: As a result of deriving the design direction, it was organized into 1) improvement of spatial arrangement, 2) improvement of wayfinding system, and 3) creation of comfortable environment. The design improvement plan suggested division of areas, change of nurse station location, creation of a pleasant waiting space for the outpatient department, reinforcement of access, improvement of room relocation and flow, and increased comfort of common spaces for the health examination center. Implications: First, it is necessary to expand research and application of spatial planning and environmental design reflecting the characteristics of patients and environments of mental health institutions. Second, in the medical environment, the divided territoriality should be reviewed for various stakeholders as well as the coexistence. Third, it is necessary to promote medical service and environmental improvement through the service design process.

근거기반디자인(EBD)의 활성화와 자격인증(EDAC)의 도입

이승지 ( Lee Seung Ji ),노태린 ( Noh Tae Rin ) 한국의료복지건축학회(구 한국의료복지시설학회) 2019 의료·복지 건축 Vol.25 No.1

서비스디자인 과정을 적용한 자살예방을 위한 공동주택 주거환경 디자인 연구

이승지(Lee, Seungji),노태린(Noh, Taerin),이은진(Lee, Eunjin),전수연(Jeon, Suyeon),김현수(Kim, Hyunsoo),윤선영(Yoon, Sunyoung) 인제대학교 디자인연구소 2021 Journal of Integrated Design Research (JIDR) Vol.20 No.3

연구배경 우리나라는 자살예방을 국정과제로 추진하고 있음에도 불구하고 자살률 감소에 큰 효과를 보지 못하고 있으므로, 자살의 복합성을 감안하여 범사회적 노력을 기울여야 한다. 이 연구는 사회문제해결 디자인 측면에서 자살에 대하여 디자인적 접근법을 모색함으로써 자살예방의 차원을 공공디자인 영역으로까지 확대하고자 한다. 연구의 목적은 다양한 이해관계자에 초점을 맞춘 서비스디자인 과정을 통하여 공동주택 주거환경에서의 자살영향 요인을 도출하고 이에 기반한 디자인적 개선안을 제시하는 데 있다. 연구방법 자살시도자, 사회복지사, 주거복지사, 주거환경관리자, 지역 거주민 등 다양한 이해관계자와의 인터뷰와 워크숍 등을 통하여 심층적이고 사실적인 수요자의 요구에 초점을 맞춘 서비스디자인 연구를 진행하였다. Discover-Define-Develop-Deliver의 서비스디자인 모델에 따라 주거환경 내 자살예방이라는 서비스를 구성하는 유무형의 요소들을 분석하고 개선안을 모색한다. 연구결과 서비스디자인 과정을 통하여 자살예방을 위한 공동주택 주거환경 디자인의 목표를 사람 간의 단절을 개선하기 위한 연결, 임대주택에 거주한다는 소외된 마음을 개선하기 위한 아파트 환경 특화 그리고 제한된 활동의 확대 3가지를 도출하였다. 이러한 목표를 실현하기 위한 빛, 정리정돈, 컬러, 이웃의자, 우리집 골목길, 자연쉼터, 운동쉼터, 테마사랑방, 역사형성, 행복지도 10가지의 디자인 키워드별 솔루션을 제시하였다. 실행주체별 차이를 고려하여 이를 내 집 – 내 집앞 – 내 아파트 – 내 동네의 공간별로 체계화하여 제시하고 현장검증을 통하여 그 실효성을 검증하였다. 결론 자살의 복합성을 감안하여 정신건강 영역에 집중된 자살예방 정책과 노력을 범사회적으로 확대할 필요가 있다. 이 연구에서는 사회문제해결 디자인의 측면에서 자살에 대하여 주거환경의 디자인적 접근법을 모색함으로써 자살예방의 차원을 확대하고자 하였다. Background Although Korea is promoting suicide prevention as a major government project, it has not seen a significant effect on reducing the suicide rate. Now, it is necessary to make overall social efforts. This study intends to expand the dimension of suicide prevention to the public design. The purpose of this study is to derive the factors influence suicide in the residential environment of multi-family housings through the service design process focusing on various stakeholders, and to propose design improvement plans based on this. Methods Service design research was conducted focusing on in-depth and realistic needs of consumers through interviews and workshops with various stakeholders such as suicide attempters, social workers, housing welfare workers, residential environment managers, and local residents. Based on the service design model of Discover-Define-Develop-Deliver, we analyze the tangible and intangible elements of residential environment that make up the service of suicide prevention and seek improvements. Result Through the servide design process, three goals of designing a residential environment for a multi-family housing for suicide prevention were set: connection to improve the disconnection between people, specialization of the residential environment to improve the alienation of living in pubic housing, and expansion of limited activities. To realize these goals, we presented solutions for each of ten design keywords-light, organizing, color, neighbor chair, alleyway of my house, nature shelter, exercise shelter, themed room, history formation, and happiness map. Considering the difference between the executioners, it is systematized by space in my house, in front of my house, in my apartment, and in my neighborhood, and verified its effectiveness through on-site verification. Conclusion Considering the complexity of suicide, suicide prevention policies and efforts focused on mental health need to be expanded to the whole society. This study tried to expand the dimension of suicide prevention by seeking a design approach of the residential environment in terms of social problem-solving design.

자살예방을 위한 주거환경 계획요소 및 실태 분석 - 공공임대주택을 대상으로

이승지 ( Lee¸ Seungji ),이은진 ( Lee¸ Eunjin ),노태린 ( Noh¸ Tae Rin ) 한국의료복지건축학회 2021 의료·복지 건축 Vol.27 No.3

Purpose: The purpose of this study is to derive the residential environment design elements that affect suicide, and then analyze the actual situation in terms of suicide prevention and suggest implications. Methods: The study was conducted through literature analysis, field surveys, and interviews with stakeholders. Results: As a result of extracting the variables related to the residential environment that affect suicide suggested in a total of 18 papers, 15 variables were extracted and organized into major categories such as housing type, health and welfare facilities, leisure and cultural facilities, and living environment. Next, we selected a public rental housing complex with a relatively high suicide rate among multi-family housing as the case, and conducted a empirical analysis. It was investigated that the facilities were insufficient, and apart from the quantitative satisfaction of the rest, various problems were exposed, such as the classification of users according to age and insufficient management in terms of the actual use of residents including suicide attempters. Implications: First, it is necessary to search for the design direction of the residential environment for suicide prevention. Second, it is necessary to find a way to solve the exclusion phenomenon that appears in space and programs. Third, when planning a space for suicide prevention, understanding of the behavior of high-risk groups should be reflected.