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병원행정 서비스의 품질 향상을 통한 고객만족도 제고방안
김유호(You-Ho Kim),이주호(Ju-Ho Lee),류상일(Sang-Il Ryu),이재은(Jae-Eun Lee) 한국콘텐츠학회 2009 한국콘텐츠학회논문지 Vol.9 No.7
본 연구는 병원행정 서비스의 품질 향상을 통해 고객만족도를 높이기 위한 방안을 제시하는데 목적이 있다. 연구 목적 달성을 위하여 병원행정 서비스를 행정직원 서비스, 의료직원 서비스, 시설 서비스, 제도적 서비스로 구분하여 실증연구를 실시하였다. 연구 분석 결과, 다음과 같은 병원행정 서비스의 품질 향상을 위한 방안을 제시하였다. 첫째, 행정직원 서비스 부문에서는 고객에 대한 진료비 내역의 자세한 설명, 환자의 대기 시간을 줄이기 위한 신속한 업무처리와 부서간의 원활한 업무협조가 요구된다. 둘째, 의료직원 서비스 부문에서는 진료 예약 시간의 정확성 확보를 위해 진료 절차의 단순화와 외래 진료 개시 및 퇴원 수속완료 시각을 조기화 하는 것이 필요하다. 셋째, 시설 서비스 부문에서는 고객을 위한 편의 시설과 휴식공간의 마련, 주차시설의 확충 및 식단 개편 등이 요구된다. 넷째, 제도적 서비스 부문에서는 진료수가의 정확한 공개 및 서비스 효율화 방안이 마련되어야 한다. The purpose of this study is to suggest plans to enhance client satisfaction through improving the quality of hospital administration services. For accomplishing the purpose, we conducted empirical research with classifying hospital administration services into administrative staff service, medical staff service, facility service, and institutional service. Based on the results of this study, suggestions were made as follows for improving the quality of hospital administration services. First, in administrative staff service, detailed explanations should be provided about the items of medical bills, and patients’ waiting time should be reduced through fast processing and smooth cooperation among departments. Second, in medical staff service, the process of medical service should be simplified for the accurate observance of appointment schedules, and the time to start outpatient service and the time to complete the discharge process should be earlier than now. Third, in facility service, convenient facilities and resting places should be prepared, parking facilities should be expanded, and menus should be improved for clients. Fourth, in institutional service, detailed medical service costs contents should be disclosed and plans should be made for the efficiency of services.
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자율분산시스템 단계적 구축방식의 철도역 적용에관한 연구
안진(Jin Ahn),김유호(Ryu-ho Kim),이영수(Young-Soo Lee),김은희(Eun-Hee Kim),홍순흠(Soon-Heum Hong),김영훈(Young-Hoon Kim),박범환(Bum-Hwan Park) 한국철도학회 2005 한국철도학회 학술발표대회논문집 Vol.- No.-
Currently the train traffic control system is built wholly by one package construction. It is under variable circumstance such as variation of signalling equipment and station expansion. This condition reduces system reliability and availability. And the term of system change is longer than 10 years, so it is hard to update to the latest technology and the new function. In order to do the system should be replaced to new one completely. The step by step construction of ADS(Autonomous Decentralized System) is one of the solution. So the simulation of it on the real station help to find system requirement and verify good of online expansion and online test.
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김영훈(Young-Hoon Kim),홍순흠(Soon-Heum Hong),정태운(Tae-Un Jung),안진(Jin Ahn),김유호(Ryu-ho Kim),박성규(Sung-Kyu Park) 한국철도학회 2004 한국철도학회 학술발표대회논문집 Vol.- No.-
The purpose of this thesis is to construct the autonomous decentralized train traffic management structure using techniques of Autonomous Decentralized System. Currently, a method of train traffic control is making use of CTC(Centralized Traffic Control). It s operation method is divided into the remote mode and the local mode. The classified basis is according to the control authority of in stall signals in track side. In most cases, a large scale station is operated by the local mode. Because of dispatchers in center can not control the shunting work s influence on the main route. In order to solve these problems, we analyzed a current operation condition and system requirements. Moreover, this thesis is constructing autonomous decentralized train traffic management structure. Finally, this research proposed that interface with CTC an d step-by-step construction.
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