http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
Exploring the Current Status of Chatbot Services for Fashion Jewelry Brands
( Myeongseon Jeong ),( Uiseong Oh ),( Rani Eom ) 한국감성과학회 2023 한국감성과학회 국제학술대회(ICES) Vol.2023 No.-
There is a recent trend of introducing chatbot service platforms to their online stores in fashion jewelry brands. This study explores the current status of chatbot services that jewelry brands have brought to online shopping malls and suggests progressive future directions. We analyzed the features of the chatbot service and discovered that there were more chatbots that could have single-turn conversation than multi-turn conversation, after selecting 30 jewelry brands shopping malls, creating a list of questions, and applying it to the chatbot service. We found out the advantages and disadvantages of single-turn and multi-turn depending on the purpose of using the chatbot. By analyzing the style of consumers who use jewelry brands at shopping malls, we learned that there is a need to improve chatbot performance through superior natural language processing technology.