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객실승무원의 직무교육이 직무가치와 직업만족에 미치는 영향
석은주(Eun Ju Seok),정경일(Kyung Il Chung) 한국관광연구학회 2015 관광연구저널 Vol.29 No.1
In developed countries, the service industry comprises a large portion of the total industrial structure. The qualification and role of flight attendants are emphasized as a typical measure of an airline`s quality of international services. Thus, training and education of the flight attendants are regarded highly as an essential factor to improve general services and distinguish one`s services from other competitors`. This study focused on verifying relationships among the flight attendants` training programs, their work value, and job satisfaction in the work place. The data for empirical analysis were collected from ``K`` Airline``s flight attendants who joined the company since 2000. 450 questionnaires were distributed in March 2013. 423 were returned and 385 questionnaires were used for empirical analysis. The data were analyzed with frequency analysis, exploratory factor analysis, correlation analysis and multiple regression analysis using SPSS 19.0. As a result of empirical research, it was found that several factors of training programs had significant influence on the work value, and the work value had influence on the job satisfaction. With the result of this study, it is expected to find the factors that influence work value and job satisfaction by introducing and understanding the training program for newly employed flight attendants, thereby giving guidelines for strategic development of a job- training program and enhancement of job satisfaction for more effective personnel management of flight attendants.