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RISS 인기검색어
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- 저자 : 권창익 ( Chang Ik Kwon ) (검색결과 3 건)
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권창익 ( Chang Ik Kwon ),장동민 ( Dong Min Chang ) 한국보건경제정책학회 2010 보건경제와 정책연구 Vol.16 No.1
This study aimed to understand the problems of the management of pharmacy and to analyze the primary factor affecting the profitability of pharmacies as a part of the non-benefit constituents in health cam system for quality secure and stable pharmacy service. This study refers to the reseamh on the actual condition data for pharmacy management revitalization of 2006, and operated basic stair pica) analysis, ANOVA, and regression by using SPSS to analysis relationships between traits and profitability of the pharmacies. The results of this study are as follows. Expenditure indicatois, inventory level indicators, and customer recognilion indicators are affect negative effect to productivity. Also the opening year and pairon ratio shows negative effect to productivity. Only the pmductivity indicators appeared to affect positive effect to pharmacy`s profitability. When design this study, there was a concern about how the regional traits and customer service of pharmacies affects to pharmacy`s profit, but we couldn`t find statistical significance to be attended to factor analysis and correlational analysis. It interprets as meaning of customer service is not that big with pharmacy`s management technique. As a result which factors and how affect in direct or indirect each other were identified: expenditure, inventory level, customer recognition and productivity affect pharmacy`s profitability.
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박혜경,권창익,엄태훈,김예순,노연숙,정규혁,이의경,Park, Hye-Kyung,Kwon, Chang-Ik,Eom, Tae-Hoon,Kim, Ye-Soon,Rho, Yeun-Sook,Jeong, Gyu-Hyeok,Lee, Eui-Kyoung 대한약학회 2008 약학회지 Vol.52 No.6
The purpose of this study is to analyze the factors affecting financial performance of community pharmacies after the implementation of the new drug policy in Korea: separation of drug prescription and dispensing (SPD). The online survey questionnaires were sent to the active pharmacists of the total 20,633 community pharmacies in Korea and 1,147 pharmacists responded to the survey (the response rate was 5.5%). The questionnaire asked simple financial data in order to compare their financial performances before and after the policy. With the SPSS package (version 12.0), two levels of data analysis were used: 1) descriptive statistics to see the financial status of the pharmacies; and 2) multiple regression analysis to find the factors. {or A multiple regression method was used for the data analysis.} The finding illustrated that the average net benefit of the pharmacies was 4,870 thousand won in August 2006, and the major factors affecting the net benefit were the location of pharmacy (geographical proximity to medical institutions), number of prescriptions, drug management services for patients, chain pharmacy membership. The findings of this study suggest that service improvement for patients, revitalization of non-prescription drug sales, professional management will contribute to promote community based pharmacy business.
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의료서비스의 대기시간 요인이 고객만족과 서비스 가치에 미치는 영향
김일권 ( Il Kwon Kim ),권창익 ( Chang Ik Kwon ),양종현 ( Jong Hyun Yang ),장동민 ( Dong Min Chang ) 한국병원경영학회 2010 병원경영학회지 Vol.15 No.3
One of the important complaint factors by the patients using medical institutions is various kinds of waiting time. This research is about the causal relationships among waiting time(application of waiting time, perceived of waiting time, fairness of waiting, explanation of the delay, acceptance possibility), service values, and customer satisfaction. The subjects for this study were 256 out-patients currently using seven general hospitals in the Busan area. The findings of the empirical analysis are as follows: First, the good application of waiting time or fair waiting time procedure didn`t actually affect perceived waiting time. Second, though the application of waiting time didn`t affect acceptance possibility, the fair procedure of waiting time had an affirmative effect on acceptance possibility. Third, even when there was enough explanation about the need to wait, it could shorten perceived waiting time but failed to get sufficient sympathy or agreement from the patients. Fourth, the possibility of acceptance following the sufficient sympathy of patients had an effect on shortening perceived waiting time. Fifth, perceived waiting time lowered customer satisfaction, but had no negative effect on service values. Finally, the ranges of acceptance possibility by the patients were found to increase customer satisfaction and maximize service values. In conclusion, every medical institution needs to focus on, first of all, shortening waiting time for more customer satisfaction and improved service values.
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