호텔종사원의 직무착근도가 이직의도와 조직시민행동에 미치는 구조모형에 관한 연구 -직무만족, 조직몰입, 경력몰입의 매개역할을 중심으로- = The Effects of Employees' Job Embeddedness on Turnover Intention and Organizational Citizenship Behavior in Hotel Industry. -Focusing on mediating effects of job satisfaction, organizational commitment and career commitment-

다국어 초록 (Multilingual Abstract)

The purpose of this study was examining structural relationship among job embeddedness, turnover intention and organizational citizenship behavior in the hotel industry. Based on literature review, three sub-dimensions of job embeddedess were derived fits, links, and sacrifice. The existing theoretical background process three mediating aspects: (job satisfaction, organizational commitment and career engagement) among job embeddedness, turnover intention and organizational citizenship behavior.
Based on the casual relationship between the constructs proposed, a conceptual model was proposed. The model was tested using the data collected from 367 hotel employees.
The results of the study are as follows: First, data analysis indicates that three dimensions of job embeddedness(fits, links and sacrifice) helps to enhance employee's job satisfaction, thus employees can have enthusiasm and lots of energy in the work place. Second, organizational commitment and career commitment as one of work attitudes influenced on turnover intention statistically. Thus, the moderating effects of organizational commitment and career commitment helps minimizing turnover intentions. Third, job satisfaction enhance organizational citizenship behavior directly. Fourth, job satisfaction failed to influence as mediator between job embeddedness and turnover intention.
These results are expected to give some theoretical contributions for job embeddedness research subject with its try for theory's generalization. And they are also expected to give some helps for management of hotel industry, especially its strategic human resource systems. Overall, our results indicate job satisfaction, organizational commitment and career commitment as mediator between job embeddedness and turnover intention as a meaningful mechanism through which to understanding this linkage.

참고문헌 (Reference)

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