The Role of Emotional Intelligence in the Interaction Process between Service Agents and Clients

Shaila Sharmin,Sung Han Jeong,Dong Soo Park 한국인사ㆍ조직학회 2013 한국인사ㆍ조직학회 발표논문집 Vol.2013 No.1

This study attempts to explore both direct and indirect effects of emotional intelligence in the interaction process between service agents and clients on four types of emotional labor strategy and three dimensions of burnout. We proposed a research design with antecedents and consequences regarding the emotional labor process. By making use of regression analysis, we could argue that emotional intelligence plays a significant role in the emotional labor process. The results indicate that emotional intelligence directly relates to both emotional labor strategy and burnout. However, it seems that emotional intelligence only partially moderates the relationship between emotional labor strategy and burnout. This research contributes to expanding the area of emotional labor strategy by looking into the emotional intelligence of service agents. The theoretical and practical implications of "emotional intelligence" for the selection of service workers are discussed with recommendations for future research.

Development and evaluation of film coated aceclofenac and chlorzoxazone tablet with enhanced dissolution rate

Shaila Jain,Aakankchha Jain,Ashay Jain,Sandeep Shrivastava,Amit Kumar Jain 한국약제학회 2016 Journal of Pharmaceutical Investigation Vol.46 No.5

Out of many complications two major problems facing in formulation industry are poor solubility and short half-life of drugs which results into poor bioavailability after oral administration. Solid dosage forms are coated for a number of reasons, the most important of which is controlling the release profiles and bioavailability of the active ingredient. Thus the development of a significant dissolution procedure for drug products with limited water solubility has been a challenge to the pharmaceutical industry. Aceclofenac (Biopharmaceutical classification Class II drug) is a novel non-steroidal antiinflammatory drugs (NSAIDs) having anti-inflammatory and analgesic properties, and is widely used in the treatment of rheumatoid arthritis, osteoarthritis, and ankylosing spondylitis. The investigation revealed that there is no official dissolution medium available in the literature. The objective of present study is to formulate film coated tablet of Aceclofenac and Chlorzoxazone having short half-life by coating with hydroxyl propyl methyl cellulose (E5 LV). Then the formulated tablets were evaluated for its physicochemical properties and in vitro release studies. The incorporation of drugs into polymer matrices is considered a valid tool in order to optimize insufficient features of the drug molecule, like solubility, stability or toxic effects. In the present work, the incorporation of aceclofenac was performed in inert HPMC and there was no chemical interaction between the drug and polymers as concluded from the FTIR studies. In the present study, parameters such as solubility, medium pH, surfactant type, dissolution behavior of formulations, stability, and discriminatory effect of dissolution testing in different dissolution mediums were studied for the selection of a proper dissolution medium. The drug showed an enhanced release rate in the dissolution media containing pH 6.8 phosphate buffer, 900 ml with 0.5 % sodium lauryl sulphate at 75 rpm for 60 min and thus was chosen as the discriminating dissolution method for film coated aceclofenac formulation. It was found that greater than 80 % of the label amount is released over 60 min.

HOW DO MASSIVE STARS FORM? INFALL & OUTFLOW IN DENSE CORES IN THE MILKY WAY

AKHTER, SHAILA.,CUNNINGHAM, MARIA R.,HARVEY-SMITH, LISA,JONES, PAUL A. The Korean Astronomical Society 2015 天文學論叢 Vol.30 No.2

Massive stars are some of the most influential objects in the Universe, shaping the evolution of galaxies, creating chemical elements and hence shaping the evolution of the Universe. However, the processes by which they form and how they shape their environment during their birth processes are not well understood. We use $NH_3$ data from "The $H_2O$ Southern Galactic Plane Survey" (HOPS) survey to define the positions of dense cores/clumps of gas in the southern Galactic plane that are likely to form stars. Then, using data from "The Millimetre Astronomy Legacy Team 90 GHz" (MALT90) survey, we search for the presence of infall and outflow associated with these cores. We subsequently use the "3D Molecular Line Radiative Transfer Code" (MOLLIE) to constrain properties of the infall and outflow, such as velocity and mass flow. The aim of the project is to determine how common infall and outflow are in star forming cores, and therefore to provide valuable constraints on the timescales and physical process involved in massive star formation. Preliminary results are presented here.

Electrochemical Detection of Hydroxychloroquine Sulphate Drug using CuO/GO Nanocomposite Modified Carbon Paste Electrode and its Photocatalytic Degradation

G. S. Shaila,Dinesh Patil,Naeemakhtar Momin,J. Manjanna 한국전기화학회 2024 한국전기화학회지 Vol.27 No.1

The antimalarial drug hydroxychloroquine sulphate (HCQ) has taken much attention during the first COVID-19 pandemic phase for the treatment of severe acute respiratory infection (SARI) patients. Hence it is interest to study the electrochemical properties and photocatalytic degradation of the HCQ drug. Copper oxide (CuO) nanoparticles, graphene oxide (GO) and CuO/ GO NC (nanocomposite) modified carbon paste electrodes (MCPE) are used for the detection of HCQ in an aqueous medium. Electrochemical behaviour of HCQ (20 μM) was observed using CuO/MCPE, GO/MCPE and CuO/GO NC/MCPE in 0.1 M phosphate buffer at pH 7 with a scan rate of 20 to 120 mV s−1 by cyclic voltammetry (CV). Differential pulse voltammetry (DPV) of HCQ was performed for 0.6 to 16 μM HCQ. The CuO/GO NC/MCPE showed a reasonably good sensitivity of 0.33 to 0.44 μA μM cm–2 with LOD of 69 to 92 nM for HCQ. Furthermore, the CuO/GO NC was used as a catalyst for the photodegradation of HCQ by monitoring its UV-Vis absorption spectra. About 98% was degraded in about 34 min under visible light and after 4 cycles it was 87%. The improved photocatalytic activity may be attributed to decrease in bandgap energy and enhanced ability for the electrons to migrate. Thus, CuO/GO NC showed good results for both sensing and degradation applications as well as reproducibility.

Comparison of preoperative ultrasound guided fascia iliaca block versus femoral nerve block for proximal femur fractures before positioning for spinal anesthesia: an observational study

Meeta Gupta,Shaila Surendra Kamath 대한통증학회 2020 The Korean Journal of Pain Vol.33 No.2

Background: Severe pain associated with proximal femur fractures makes the po-sitioning for regional anesthesia a challenge. Systemic administration of analgesics can have adverse effects. Individually, both the fascia iliaca block (FIB) and femoral nerve blocks (FNB) have been studied. However, there is little evidence comparing the two. The aim of this study was to compare the overall efficacy of the two blocks in patients with proximal femur fracture before positioning for spinal anesthesia.Methods: ASA (American Society of Anesthesiologists) class I, II, and III patients scheduled for elective and emergency surgery with the diagnosis of proximal femur fracture between October 2018 and June 2019 were included in the study. The pa-tients were assigned to two groups by convenience nonprobability sampling of 35 each.Results: Our study showed a reduction in visual analogue scale scores at 3, 4, and 5 minutes after administration of the FIB being 5.1 ± 1.1, 4.1 ± 1.3, and 2.8 ± 0.8, and those after the FNB as 4.4 ± 1.1, 3.3 ± 1.1, and 2.1 ± 1.4 with P < 0.05, which was statistically significant. The mean first rescue analgesia time for the FIB was 7.1 ± 2.1 hours, while for the FNB it was 5.2 ± 0.7 hours. The P value was less than 0.001, which was significant.Conclusions: Both ultrasound guided FNB and FIB techniques provide sufficient an-algesia for patient’s positioning before spinal anesthesia. However, the duration of postoperative analgesia provided by FIB was greater than that of the FNB.

A Multistage Handwritten Marathi Compound Character Recognition Scheme using Neural Networks and Wavelet Features

Sushama Shelke,Shaila Apte 보안공학연구지원센터(IJSIP) 2011 International Journal of Signal Processing, Image Vol.4 No.1

Image-Guided Fine Needle Cytology with Aspiration Versus Non-Aspiration in Retroperitoneal Masses: Is Aspiration Necessary?

Rajiv Kumar Misra,Shaila Mitra,Rishav Kumar Jain,Shilpa Vahikar,Archana Bundela,Purak Misra 대한병리학회 2015 Journal of Pathology and Translational Medicine Vol.49 No.2

Background: Although using fine needle cytology with aspiration (FNC-A) for establishing diagnoses in the retroperitoneal region has shown promise, there is scant literature supporting a role of non-aspiration cytology (FNC-NA) for this region. We assessed the accuracy and reliability of FNC-A and FNC-NA as tools for preoperative diagnosis of retroperitoneal masses and compared the results of both techniques with each other and with histopathology. Methods: Fifty-seven patients with retroperitoneal masses were subjected to FNC-A and FNC-NA. Smears were stained with May-Grunwald Giemsa and hematoxylin and eosin stain. An individual slide was objectively analysed using a point scoring system to enable comparison between FNC-A and FNC-NA. Results: By FNC-A, 91.7% accuracy was obtained in cases of retroperitoneal lymph node lesions followed by renal masses (83.3%). The diagnostic accuracy of other sites by FNC-A varied from 75.0%–81.9%. By FNC-NA, 93.4% diagnostically accurate results were obtained in the kidney, followed by 75.0% in adrenal masses. The diagnostic accuracy of other sites by FNC-NA varied from 66.7%–72.8%. Conclusions: Although both techniques have their own advantages and disadvantages, FNC-NA may be a more efficient adjuvant method of sampling in retroperitoneal lesions.

Writer Verification Using Spatial Domain Features under Different Ink Width Conditions

Kore, Sharada Laxman,Apte, Shaila Dinkar Korean Institute of Information Scientists and Eng 2016 Journal of Computing Science and Engineering Vol.10 No.2

In this paper, we present a comparative study of spatial domain features for writer identification and verification with different ink width conditions. The existing methods give high error rates, when comparing two handwritten images with different pen types. To the best of our knowledge, we are the first to design the feature with different ink width conditions. To address this problem, contour based features were extracted using a chain code method. To improve accuracy at higher levels, we considered histograms of chain code and variance in bins of histogram of chain code as features to discriminate handwriting samples. The system was trained and tested for 1,000 writers with two samples using different writing instruments. The feature performance is tested on our newly created dataset of 4,000 samples. The experimental results show that the histogram of chain code feature is good compared to other methods with false acceptance rate of 11.67%, false rejection rate of 36.70%, average error rates of 24.18%, and average verification accuracy of 75.89% on our new dataset. We also studied the effect of amount of text and dataset size on verification accuracy.

Tritrophic Interactions of Cowpea [Vigna unguiculata subsp unguiculata(L.)], Aphids [Aphis craccivora (Koch)] and Coccinellids [Menochilus sexmaculatus (Fab.)] under eCO2 and eTemp

M. Srinivasa Rao,O. Shaila,P. Sreelakshmi,S. Vennila,M. Vanaja,A.V.M. Subba Rao,M. Maheswari,K. Sammi Reddy 한국응용곤충학회 2018 Journal of Asia-Pacific Entomology Vol.21 No.2

Experiments were conducted to understand the direct and indirect effects of temperature and elevated CO2 (eCO2), on tritrophic interactions of cowpea (Vigna unguiculata subsp. unguiculata L.), legume aphid Aphis craccivora Koch and coccinellid predator Menochilus sexmaculatus Fab. Reduction of the leaf nitrogen (6%), amino acid (6%) and protein (7%) of cowpea foliage with increased carbon (13%) and C:N ratio (21%) at eCO2 over aCO2 indicated the dilution of biochemical constituents at first trophic level. Shortened development time, DT and increment of reproductive rate, RR at eCO2 over ambient CO2(aCO2)was significant with increase in temperature from 20 to 35 °C. Reduction of the mean degree day, DD requirement of both nymphal (75.79 ± 15.163) and adult stages (157.15 ± 67.04) at eCO2 over aCO2 and same was reflected in the summation DD for both the stages at eCO2 (232.96 ± 80.32)and aCO2 (247.07 ± 64.77) across six temperatures. The ‘rm’ and ‘Ro’ increased gradually with increase in temperature followed the non-linear trend and reached maximum values at 27 °C with shortened ‘T’ across 20 to 35 °C temperatures at eCO2 indicating the significant variation of growth and development at the second trophic level. Decreased grub duration (23%) with increased predation capacity (19%) of M. sexmaculatus on A. craccivora at eCO2 over ambient was noted, indicating the incidence of A. craccivora is likely to be higher with increased predation in the future climate change scenario.

COLLABORATION BETWEEN PROFESSIONAL INSTITUTIONS IN RAISING THE PROFILE OF ASTRONOMY RESEARCH

HENGST, SHANE,AKHTER, SHAILA The Korean Astronomical Society 2015 天文學論叢 Vol.30 No.2

The Physics Outreach Unit at UNSW Australia contributes to the goals of the IAU's Commission 55 by collaborating with established institutions to improve public engagement with science. We aim to not only increase public awareness of astronomy but also ensure the benefits to society of our scientific endeavours are understood. We have found collaborating with like-minded institutions who are working in similar spaces allows both parties to make a larger impact than working alone. For example, our long-term collaboration with the Australian Museum provides the opportunity to engage urban and rural communities with science, audiences to which we do not normally have easy access. To increase our national presence we are exploring new relationships with other institutions, in particular the Astronomical Society of Australia (ASA), in hosting events such as public talks with eminent astronomers, star parties and astronomical workshops. These partnerships help build firm foundations for planning future events, in particular during the International Year of Light 2015.