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서비스 환경과 가격이 지각된 서비스 품질에 미치는 영향
조선배(Sun - Bai Cho) 한국경영학회 1996 經營學硏究 Vol.25 No.1
The purpose of this paper investigated the influence of the hotel service environmental cues and consumer`s perceived service price acceptability on perceived service quality. An empirical study divided the effects of three types of environmental factors ; ambient, design and social. Results supported that the hotel service environmental factors was positively related to consumer`s perceived service price acceptability and perceived service quality and consumer`s perceived service price was also positively related to perceived service quality. This results suggested that the hotel service environmental factors were more important to the perceived service price and the perceived service quality than other service industry(for instance: gift shop, Grewal and baker 1994).
호텔의 EDP내부통제시스템이 사용자 만족에 미치는 영향
조선배(Sun Bai Cho),이병원(Byung Won Lee),변정우(Jeoung Woo Byun) 한국호텔외식관광경영학회 2007 호텔경영학연구 Vol.16 No.2
The purpose of this study is to understand the critical role of the hotel information system`s EDP(electronic data processing) internal control in the hotel industry. This paper examines the relationships of the hotel information system`s internal(general & application) control and user satisfactions. The model was tested using Lisrel analysis on a sample of 583 respondents who have worked with the hotel information system in a hotel environment. The major results of this study are as follows: First, general control and application control have statistically significant influences on EDP internal control. Second, EDP internal control does not have a statistically significant influence on user satisfaction. Consequently we should maximize the user satisfaction of the hotel information system and maximize the value of the hotel business for the benefit of the entire industry.
DNCB 유발 피부염 생쥐에서 보스웰리아가 피부조직 모발주기 관련 유전자에 미치는 영향
조선아 ( Sun A Cho ),류은미 ( Eun Mi Ryu ) 대한미용학회(구 대한미용과학회) 2021 대한미용학회지 Vol.17 No.1
The fact that the skin and scalp are always exposed to external environment makes them easily susceptible to inflammatory problem caused by various chemicals or physical stimuli. In this context, the current study examined how Boswellia affects the hair cycle of inflammatory skin or scalp caused by DNCB (2,4-dinitrochlorobenzene) in mice. For the study, 5 week-old male Balb/c mice were selected and DNCB was used to cause contact dermatitis in the mice’s skin at the back. Next, Boswellia was administered and all visual changes in the skin were followed. Furthermore, histological analysis and transcription through hematoxylin & eosin dyeing method were done to understand Boswell's mechanism of action toward atopic dermatitis. The symptoms of dermatitis visually appeared to be significantly improved on Boswellia administration. Histological analysis showed the keratin layer in the DNCB-B group and the shape of a hair follicle as round. Analysis of transcriptionome revealed an increase in gene Gprc5d, Msx2, Ptch2, Wnt10b, Dsg4, Kratap4-16, Hc16, Apcdox and S21 mR in the DNCB-B group compared to the positive control DNCB group. In conclusion, Boswellia administration was found to help improve the symptoms of DNCB dermatitis, and the changes in hair-related gene expression might improve the hair cycle or growth impediments caused by dermatitis.
HET-CAM법을 이용한 화장품 원료와 제품의 안자극 가능성 평가
조선아 ( Sun A Cho ),안수선 ( Su Sun An ),김한곤 ( Han Kon Kim ),이태룡 ( Tae Ryong Lee ) 한국동물실험대체법학회 2008 동물실험대체법학회지 Vol.2 No.2
The hen`s egg test-chorioallantoic membrane (HET-CAM) assay has been used as an alternative method to Draize rabbit eye irritation test. We have established an internal safety guideline for determination of eye irritation potential of cosmetics and cosmetic ingredients when using HET-CAM assay as an alternative method to Draize rabbit eye irritation test; Potential cosmetic ingredients with [S] score above 6 at concentrations of use are not permitted as cosmetic ingredients and eye cosmetics with [S] score above 12 are not allowed in internal safety guideline. Following this guideline, we examined the eye irritation potential for several potential cosmetic ingredients and, as results we could exclude the use of some natural pigments that show the eye irritation.
조선배(Sun Bai Cho),최영수(Young Soo Choi) 한국호텔외식관광경영학회 2008 호텔경영학연구 Vol.17 No.1
Current study that has been conducted the relationship among market orientation, low price strategy, differential strategy, and management performance of the hotel industries. Research model and hypotheses were established through the literature review and the survey was conducted for a month from July 5th through August 4th in 2006 and judgment sampling of non-probability. Hypotheses were tested through field study conducted for 360 hotel management employees. A structural equation model was specified to test the hypotheses and was analyzed through AMOS 4.0(Figure 2). The model`s goodness-of-fit was acceptable in general with χ2=981.708(df=548, p=0.000), Q=1.791, GFI=0.958, AGFI=0.914, RMSEA=0.060, NFI=0.984, CFI=0.972). The relationships predicted by the previous five hypotheses(for instance: market orientation and low price strategy, market orientation and differential strategy, market orientation and management performance, low price strategy and management performance, and differential strategy and management performance) were statistically significant with the same direction predicted by the hypotheses(Figure 2). The authors discussed the present findings and limitations as well as directions for future research were also discussed.
조선배(Sun Bai Cho),김석영(Seok Young Kim),변정우(Jeoung Woo Byun) 한국호텔외식관광경영학회 2010 호텔경영학연구 Vol.19 No.1
Employee`s creativity can help organizational innovation, survival and long term success. Creativity researchers have concentrated on examining the antecedents that influence employee`s creativity in organizational context. And job characteristics can help individual creativity under the organizational supporting systems. This study examined how the five job characteristics influence to hotel employee`s creativity. We collected data from 247 deluxe tourist hotel employees in Daegu and Gyeungbuk Province. To test the research hypotheses, we conducted multiple regression analysis using SPSS. The results found a positive relationship between the five job characteristics and hotel employee`s creativity. This study has distinct implications in theory, For example, the present study can contribute to creativity research by examining the effects of various job characteristics on individual creativity. This approach has seldom been used in the literature. Second, it identified and underlying process that related job characteristics to hotel employee`s creativity. Findings in this study have also some managerial implications in organizations.
조선배(Sun Bai Cho),김광용(Kwang Yong Kim) 한국호텔외식관광경영학회 2008 호텔경영학연구 Vol.17 No.3
The purpose of this study is to compare and analyze to identify its estimation differences of financial performance (total sales, operating sales, net profit) among the KS-SQI, NCSI and KCSI model. KS-SQI, NCSI and KCSI are the widely-used service quality and customer satisfaction evaluation models in Korean industries. 12 industries and 45 service companies that use these models have been selected to analyze the data in the past five years (2002-2006). Findings can not be concluded that a certain model is the best to predict the financial performance, even though KCSI showed the most stabilized predictability, NCSI has more relation with financial performance than others, but KS-SQI showed the least predictability to financial performance.
조선배(Sun Bai Cho),유정남(Chung Nam Yoo) 한국호텔외식관광경영학회 2001 호텔경영학연구 Vol.10 No.3
The purpose of this study introduce to considerable items of effectiveness service quality assessment of hospitality industry. Author presents many author`s theoretically discussed assertions in this field, and also discussed research methodology of this field.