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스키리조트 종사원의 긍정심리자본이 조직시민행동에 미치는 영향 -직무만족의 매개효과를 중심으로-
인성호 ( Sung Ho In ) 관광경영학회 2013 관광경영연구 Vol.55 No.-
The purposes of this study were to investigate the impact of positive psychological capital and job satisfaction on organizational citizenship behavior in ski resort employees. The data was collected from 311 employees in ski resorts which are located in Kangwon-do area in Korea. And then it was analyzed by using a SPSS WIN 12.0 version of software package and used for the analysis such as frequency analysis, factor analysis and multi-regression. The positive psychological capital (consisting of hope, self confidence, optimism and resilience) has been conceptually and empirically demonstrated to be related to employee performance. Furthermore, employees` job satisfaction was positively related to extra-role organizational citizenship behavior and employees` job satisfaction acted a part mediator between positive psychological capital and organizational citizenship behavior. Therefore, this review was suggested that it is of great importance to have good relationships with co-workers and fair evaluation of work performance for promotion should be considered to reduce to leave their job.
의료관광 기업 종사자의 감정노동이 직무소진에 미치는 영향
인성호(Sung Ho In),노수정(Su Jung Rho),정경일(Kyung Il Jung) 한국관광연구학회 2015 관광연구저널 Vol.29 No.2
The purpose of this study is to investigate the mediating effects of Job stress on the relationship between emotional labor and job burnout of in medical tourism corporations. Data were collected from medical tourism corporations such as hospitals and clinics which were located in Seoul. A total of 355 surveys were distributed and 303 were analyzed. In order for the test, Spss 12.0 program was used for verifying research model. To summarize the results of the study; first, emotional labor was revealed to have a positive(+) effect on Job stress and job burnout. Second, Job stress has a positive effect(+) on job burnout of employees. Third, Job stress was mediated in the relationship between the emotional labor and job burnout. The results of the study will suggest a specific guideline for establishing human resource management policies in medical tourism corporations and specialized medical tourism agency. Therefore, It will be helpful for medical tourism corporations to develop a future management framework for the medical tourism industry. Also, through the results of this study, several measures to prevent job stress and burnout could be proposed for the medical tourism workers. Finally, some of research limitations and future directions were presented.
커피전문점의 지각된 가치와 재방문의도 간 관계에서 신뢰의 매개효과
인성호(Sung Ho In),서광열(Kwang Yul Suh) 한국관광연구학회 2013 관광연구저널 Vol.27 No.2
The purposes of this study were to investigate mediating effects of trust on the relationship between the perceived value of customer and revisit intention in the coffee -shop restaurant. The recent domestic market of coffee -shop restaurant is rapidly growing so that it is thought of even as a living and cultural space of enhancing our quality of life one step higher. For this, this study selected coffee -shop restaurant in Seoul and Kang -Reung City by the background of study. Visitant who visited in coffee -shop restaurant of Seoul City and Kang -Reung, 297 samples were obtained as usable data by random sampling. In order to test, SPSS 12.0 program was used in this study for verifying research model. Results show that Sentiment value and Cost Value of Perceived Customer Value have a positive effect on trust and revisit intention. Also, The results imply that trust was related positively to revisit intention. However, this study had such limitations that data used in this study were limited to place that our attributes were not enough to explain all situation of choosing coffee -shop restaurant.
의료관광 유치기관 종사자들의 심리적 자본과 조직몰입 간 관계에서 내재적동기의 매개효과
인성호(Sung Ho In),남명화(Myung Hwa Nam),정경일(Kyung Il Chung) 한국관광연구학회 2014 관광연구저널 Vol.28 No.7
The purpose of this study is to investigate the mediating effects of intrinsic job motivation on the relationship between the psychological capital and organizational commitment in the medical tourism corporations. Data were collected from medical tourism corporations such as hospitals and clinics which were located in Seoul. A total of 348 surveys were distributed and 297 were analyzed. To summarize the results of the study; first, psychological capital was revealed to have a positive effect on intrinsic job motivation and organizational commitment. Second, intrinsic job motivation has a positive effect on organizational commitment of employees. Third, Intrinsic job motivation was mediated in the relationship between the psychological capital and organizational commitment. The results of the study will suggest a specific guideline for establishing human resource management policies in the medical tourism corporations. Also, It will be helpful for hospital and government officials to develop a future management framework for the medical tourism industry.
여행사 관리자의 변혁적 리더십과 조직시민행동 관계에서 상사에 대한 신뢰의 매개역할
인성호(Sung-ho In),서광열(Kwang-yul Suh) 한국관광연구학회 2016 관광연구저널 Vol.30 No.1
This study focuses on to the influential relationship between transformational leadership shown by travel agency administrators and organizational citizenship behavior of travel agency`s employees. The data of 286 questionnaires were gathered from travel agency`s employees. The study was designed based on available preceding studies, and employees of travel agencies were surveyed for empirical analysis. The results imply that charisma, intellection and individualized consideration were related positively to organizational citizenship behavior. First, Transformational leadership charisma, intellectual stimulation, individual consideration was found on a significant positive effect on confidence in the firm. In particular, the charismatic (t = 4.709) was shown to be a highly influential, it can be seen that the degree of trust and confidence in the managers that employees have through the power of charismatic managers greater. Second, Confidence in the firm showed positive (+) effects on organizational citizenship behavior. This means that if there is strong confidence in the firm would receive a high organizational citizenship behavior of the customer`s staff, which will have a great impact on the sales performance of the travel agency business. Finally, Individual consideration and intellectual stimulation effects of transformational leadership showed a positive effect on organizational citizenship behavior. This is in order to cause organizational citizenship behavior, which means the exercise of employee jobs than the behavior of transformational leadership means that the leader means that important.