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일반품질연구 : 양산단계 군수품에 대한 정부품질보증활동 실효성 향상 방안
신병철 ( Byung Cheol Shin ),황우열 ( Woo Yull Hwang ),안남수 ( Nam Su Ahn ),김덕환 ( Deok Hwan Kim ),이계림 ( Gye Lim Lee ),장봉기 ( Bong Ki Jang ),변재현 ( Jai Hyun Byun ) 한국품질경영학회 2016 품질경영학회지 Vol.44 No.1
Purpose: Government quality assurance (QA) activities in Korea, which is carried out by the Defense Agency for Technology and Quality, is not effective due to 1) the obscureness of the QA implementation method, 2) the gap between QA activities of provisions and those conducted in the fields, and 3) the variation in subjective judgement among the QA personnel. The purpose of this paper is to propose some suggestions to enhance the effectiveness of government QA activities for military supplies in the production stage. Methods: QA activities for military supplies are investigated and problematic aspects are deduced for the production stage. To secure the effectiveness of the QA activities, Defense Contract Management Agency of the United Sates is benchmarked and five improvement methods are presented. Results: Five improvement aspects are 1) reflecting special terms and conditions of government mandatory inspection in contract, 2) classifying QA personnel, 3) making use of data collection and analysis template compulsory, 4) providing checklist for process review, and 5) establishing guidelines for sampling plans for product examination. Conclusion: Suggestions of this paper can lead to consistency and balance in government QA activities, reducing military suppliers` complaints and enhancing the effectiveness of QA effort, and ultimately contributing to the quality improvement of military supplies.