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개인-환경적합성이 조직유효성에 미치는 영향에 관한 연구 - 감정노동특성을 매개로
서철승 ( Cheolseung Seo ),박영 ( Young Park ),이희만 ( Himan Lee ) 한국경영공학회 2018 한국경영공학회지 Vol.23 No.3
A study analyzes the impact of person-environment fit on characteristics of emotional labor and organizational effectiveness by targeting to illegal parking operators and traffic-related public officials. Through this analysis, this study seeks a proper response and management planning about emotional labor in the local public service sector. In the study model, the person-organization fit, the person-job fit, and the person-coworker fit, an independent variable. External behavior and inner behavior were the sub-factors that affected the emotional labor, a parameter. In addition, job satisfaction and commitment to organization were the sub-factors for organizational effectiveness, a dependent variable. These procedures were conducted by various regression analysis. This study revealed that characteristics of emotional labor had an effect on organizational effectiveness. Furthermore, relationship between organizational effectiveness and person-environment fit were influenced by the partially mediated effects. Thus, a more effective counter-plan about emotional labor was needed in order to ensure an effective organization. Complementarily, it was necessary to consider the development of unmanned control systems and the introductions of Employee Assistance Program(EAP).