민간경비 서비스의 고객만족과 충성도관계가 서비스품질에 미치는 영향

배두열(Bae, Doo Yeol) 한국민간경비학회 2010 한국민간경비학회보 Vol.16 No.-

각종 사회병리현상들로 인하여 그 어느 때보다도 국민 개개인의 생명과 재산에 대한 안전의 욕구가 증대되고 있으며, 국가 및 민간경비의 변화된 양질의 치안서비스가 기대되고 있다. 그러나 범죄증가에 따른 민간경비업체로부터 받는 서비스에 대한 만족 또는 불만족 등에 대한 문제점이 자주 지적되고 있다. 즉, 서비스의 품질에 따라 고객의 만족과 충성도 등에 중요한 영향을 미치게 되며, 이는 곧 민간경비업체에 대한 평가로 이어지고, 서비스의 만족도에 따라 고객의 충성도 또한 다르게 나타날 있다. 반대로 민간경비 서비스에 대한 신뢰감을 주지 못할 경우, 민간경비자체에 대한 신뢰도의 저하는 물론이고, 심지어는 기존 이용자의 지속적 이용의사에도 부정적 영향을 미칠 수 있다. 민간경비산업의 양적 성장에도 불구하고 아직 많은 과제와 문제점을 안고 있으며, 학문적인 연구의 뒷받침과 실무적인 기술개발이 필요한 것이 현실이다. 따라서 본 연구는 민간경비서비스에 대한 고객만족과 충성도 관계가 서비스 품질에 미치는 영향을 알아보는데 그 목적이 있다. The purpose of this study makes a close inquiry the effects which the service quality of private security has on the customer satisfaction and which the customer satisfaction has on the loyalty to customer. And the purpose of this research analyzes the causal relationship among these three variables. This research selected a universe from commercial constructions using the private security service in Seoul, 2010 and extracted a sampling using the stratified cluster random sampling method. The investigation used a questionnaire, input the recovered questionnaire into the SPSSWIN 13.0. and then computerized the characteristic of datum and hypotheses. The statistics techniques were used reliability analysis, correlation analysis, regression analysis and path analysis. The conclusions in this study are as follows. First, the service quality of facilities environment in the service quality of private security influences the deciding use whole satisfaction in the lower elements of customer satisfaction. And the satisfaction of service organizing element has a effect on the service quality of facilities environment and the service quality of facilities faculty. Second, the service quality of facilities environment in the service quality of private security influences a lower elements of the loyalty to customer, a continuous using intention. Third, the service organizing element satisfaction in the lower elements of customer satisfaction has an effect on a intention of using continuously and intention of recommending others.

거짓말탐지기 교육기관의 일원화 방안

강동범,배두열,Kang, Dong Beom,Bae, Du Yeol 한국융합보안학회 2015 융합보안 논문지 Vol.15 No.1

자본주의 사회가 본격화 되면서 개인의 이익실현을 위해 거짓이 날로 증가하고 있다. 이러한 거짓을 판별해 내기 위하여 오래전부터 연구를 거듭해온 결과 오늘날의 거짓말탐지기가 생겨나게 된 계기라고 본다. 우리나라에서 거짓말탐지기는 현재 수사기관에서 적극적으로 사용하고 있으며, 소극적으로는 수사기관에서 거짓말탐지기 검사관으로 재직하셨던 분이 퇴직 후 사설업체를 차려 거짓말탐지기 검사를 하고 있다. 각 수사기관에서는 엄격한 자격조건과 양성교육을 거쳐 거짓말탐지기 검사관으로 채용하고 있다. 거짓말탐지기 검사결과에 대한 대법원 판례의 판시사항으로는 검사장비의 성능, 질문방법, 검사관의 자질 등 신뢰도에 있어 증거능력을 부인하고 있다. 판례에서 언급한 문제점의 가장 근본적인 원인은 각 수사기관의 검사관들이 일원화된 교육이 아닌 이원화된 교육을 받고 있다는 것이다. 따라서 각 수사기관에서 자체적으로 교육을 이수하고 검사관으로 활동하고 있는 실정으로 검사기관마다 또는 검사관마다 편차가 발생할 수 있다고 사료되어 일원화된 교육시스템 확보가 필요하다고 본다. 이와 같이 일원화된 교육시스템이 확보된다면 거짓말탐지기 검사결과의 신뢰도 향상 및 각 수사기관의 검사관 양성에 따른 교육예산 절감효과에 기여할 수 있을 것이다. As the capitalist society was launched, false has been increasing day by day for the personal profit. Study after study since a long time ago has concluded that today's polygraph developed in order to determine these false. In Korea the polygraph has been used actively in current investigation agency, and passively in a private enterprise by a former polygraph examinant from the investigation agency. Each investigation agency is recruiting polygraph examinants through the strict qualifications, training education. Decisions of Supreme Court precedents about the polygraph test results are denying admissibility of evidence in reliability on the efficiency of a test equipment, way to ask, qualities of polygraph examinant, etc. The most fundamental cause of the issues mentioned in the precedents is that examinants of each investigation agency are being trained by dual education not centralized. Because of each investigation agency has its own training and polygraph examinant, each agency can occur variations every agency or every examinant, therefore ensuring the centralized educational system is needed. In this way, ensuring the centralized educational system will contribute to improve the reliability of polygraph test results and make a retrenchment in the educational budget in accordance with examinant training of each agency.

민간시큐리티 종사자의 커뮤니케이션 및 조직신뢰, 집단효능감, 조직유효성과 이직의도의 구조적 관계

김문성(Kim Moon Sung),배두열(Bae Du Yeol) 한국민간경비학회 2015 한국민간경비학회보 Vol.14 No.1

본 연구는 민간시큐리티기업 종사자의 커뮤니케이션 및 조직신뢰, 집단효능감, 조직유효성과 이직의도의 구조적 관계에 어떠한 영향과 관련성이 있는지 규명하고, 각 변인들 간의 관계를 분석하고 파생되는 문제에 대하여 자료제시 및 방안을 모색 하는데 연구의 목적이 있다. 조사대상은 서울, 부산, 대구지역으로 나누어 민간시큐리티기업에 종사하는 20세 이상 남, 여를 대상으로 유층집락 무선표집을 사용하여 기업에 총 530부의 설문지를 배포 후 자기평가기입법(self-administration method)으로 응답하도록 한 후 그 중에서 미회수 된 설문지 15부, 응답 내용이 부실하거나 신뢰성이 없다고 판단되는 설문지 18부를 제외한 497부의 설문지를 실제 연구에 사용하였다. 자료처리는 Windows Program SPSS PC Version 18.0을 이용하여 연구목적에 맞게 요인분석, 신뢰도분석, t-test, one-way ANOVA, 기술통계 분석, 빈도분석, 상관분석, Amos 16.0을 활용하여 구조모형 분석(path analysis)을 실시하여 다음과 같은 결과를 얻었다. 첫째, 커뮤니케이션은 조직신뢰에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 조직신뢰는 집단효능감에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 집단효능감은 조직유효성에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 조직유효성은 이직의도에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 결론적으로 민간시큐리티 종사자의 커뮤니케이션 및 조직신뢰, 집단효능감, 조직유효성과 이직의도의 구조적 관계를 검증하였다. Subjects were males and females aged over 20 working for private security companies in Seoul, Busan and Daegy, Multistage stratified cluster random sampling was used to distribute 530 copies of a questionnaire to private security companies. Respondents were asked to use a self- admintstration method to fill up the questionnaire. Excluding 15 unreturned copies and incomplete or unreliable 18 copies, 497 copies were used for the analysis. Collected data was processed Windows Program SPSS PC Version 18.0 In addition, in light of the objective of this study, factor analysis, reliability analysis, t-test, one-way ANOVA, descriptive statistical analysis, frequency analysis, correlation analysis and Amos 16.0 were applied to the path analysis. Below are the findings of the analysis. First, communication was found to have significantly positive effects on organizational trust. Second, organizational trust was found to have significantly positive effects on group efficacy. Third, group efficacy was found to have significantly positive effects on organizational effectiveness. Fourth, organizational effectiveness was found to have significantly positive effects on turnover intention. In conclusion, private security personnel's leisure activities verified the structural relationship between communication, organizational trust, group efficacy, organizational effectiveness and turnover intention.

태권도장 마케팅믹스 요인이 고객태도, 고객만족 및 고객충성도에 미치는 영향

함지선 ( Ji Sun Ham ),박재현 ( Jae Hyun Park ),배두열 ( Du Yul Bae ) 대한무도학회 2010 대한무도학회지 Vol.12 No.2

이 연구는 태권도 수련생들을 대상으로 마케팅믹스 요인이 고객태도, 고객만족 및 고객충성도에 어떠한 영향을 미치는 지를 규명하여 태권도장의 효율적 경영전략 수립 시 활용할 수 있는 유용한 기초 자료를 제공하는데 의미를 두고 있다. 연구대상은 서울·경기지역 태권도 수련생을 대상으로 편의표본추출법을 이용하여 353명을 표집 하였으며, 자료처리는 SPSS 15.0 프로그램을 이용하여 빈도분석, 탐색적 요인분석, 상관분석, 회귀분석을 실시하였다. 이상과 같은 연구방법 및 자료 분석 결과를 기초로 하여 이 연구에서 도출된 결과는 다음과 같다. 첫째, 마케팅믹스 요인이 고객태도에 미치는 영향은 제품전략, 가격전략, 촉진전략, 지도자전략 등 모든 변인에서, 고객만족에 미치는 영향은 제품전략, 가격전략, 촉진전략, 지도자전략 등 모든 변인에서, 고객충성도에 미치는 영향은 가격전략, 촉진전략, 지도자전략에서 통계적으로 유의한 영향을 미치는 것으로 나타났다. 둘째, 고객태도는 고객만족, 고객충성도에 통계적으로 유의한 영향을 미치는 것으로 나타났다. 셋째, 고객만족은 고객충성도에 유의한 영향을 미치는 것으로 나타났다. This study was aimed to marketing-mix factors of Taekwondo students customer attitudes, customer satisfaction and customer loyalty, identify whether any impact of the Taekwondo City can take advantage of efficient management strategies to provide a useful basis has meaning. Convenience sampling method using the sampling was 353 people who Seoul and Gyeonggi areas for students in Taekwondo. Data were analyzed through frequency analysis, exploratory factor analysis, correlation analysis and regression analysis using SPSS 15.0 program. Thus, the results derived from this study as follows. First, Marketing mix factors that impact on customer attitudes and customer satisfaction are the product strategies, pricing strategies, promotion strategies, leadership strategies, all of the variables showed a statistically significant impact. Impact on customer loyalty is the pricing strategies, promotion strategies, leadership strategies showed a statistically significant impact. Second, Customer attitude showed a statistically significant impact on customer loyalty and customer satisfaction. Customer satisfaction showed a statistically significant impact on customer loyalty. As the result, the marketing mix factors of Taekwondo academy has formed a close relationship between customer attitudes, customer satisfaction and customer loyalty. The marketing mix factors are having a significant impact on student attitudes, satisfaction, loyalty of Taekwondo academy. And also that could be useful to establish a future market power of Taekwondo academy. Therefore, Taekwondo academy based on marketing efforts is provided appropriate services for students.

초등학교 스포츠강사의 고용불안에 따른 직무만족, 조직헌신 및 처우개선에 관한 연구

서영환(Seo, Yeong-Hwan),김수교(Kim, Su-Kyo),이태형(Lee, Tae-Hyeong),이현정(Lee, Hyun-Jung),배두열(Bae, Du-Yol) 한국체육과학회 2017 한국체육과학회지 Vol.26 No.3

This study drew the conclusion, basing on the study on duty satisfaction, organization contribution, and treatment improvement due to elementary school sports teacher"s employment anxiety. The factor of work anxiety and of welfare circumstances related to employment anxiety had a significant effect on work circumstance, worth, and pride related to duty satisfaction. The factor of welfare circumstance related to employment anxiety had a significant effect on autonomy and professionality, and the factor of work anxiety related to employment anxiety had a significant effect on human relation related to duty satisfaction. Second, the factor of work anxiety related to employment anxiety had a significant effect on organization faithfulness related to organization contribution, the factor of work anxiety related to employment anxiety had a significant effect on autonomy related to organization contribution, and the factor of welfare circumstance related to employment anxiety had a significant effect on worth acceptance related to organization contribution. Third, the factor of work and of welfare circumstance related to employment anxiety had a significant effect on treatment improvement.

단기간 크레아틴 구강투여가 최대근력 및 신체조성에 미치는 영향

가경환,배두열,신민철 한국스포츠리서치 2001 한국 스포츠 리서치 Vol.12 No.4

The purpose of this study was to identify the effect of shout-term oral creatine administration of maximum strength and body composition. For this purpose, specialists in yudo and undergraduates in 'Y' University were selected as the subjects of this study and 5 persons were each randomly assigned to the group of training plus creatine, to the group of only training and to the group of only creatine administration. They were asked to ingest 20g of creatine with ionized beverage and water after breakfast, lunch and supper and before bedtime(5g x 4 times) everyday for 6 days. They was asked to conduct weight training three time a week, and sports events included bench press, leg extension, leg curl, arm curl, shoulder press and the like. The repeated them at the workload of 70∼80% of I-RM and conducted each motion in three sets. To measure muscular strength as the variable to be tested, an attempt was made to measure bench press I-RM, leg extension I-RM, leg curl I-RM, arm cur I-RM, shoulder press I-RM before and after training. An attempt was made to determine such factors related to body compostion as weight, body fat amount and body fat ratio using the Inbody 3.0 Body Compostion Analyzer. Creatine analysis was conduct through creatine in urine by using the biochemical analyzer(Model-Ha TACHI 747/737, HITACHI CO. Japen). Repeated two-way ANOVA was used to analyze data. Hypotheses were tested at the significance level of d=.05. As a result, the following results were obtained: 1. It was found that both of the groups showed a significant defference in bench press, leg extension, leg curl, arm curl, shoulder press, incline bench press, should machine, sit-up I-RMs before and after participation in short-run weight training(p<.05). But there was no difference in them between groups. And it was found that there was no interaction before and after creatine administration and one-week weight training. (p>.05). 2. It was found that there was no signigicant variation in body composition(body fat amount changes and body fat ratio changes) before and after shout-run weight training(p>.05). And it was found that there was no interaction before and after creatine administration and one-week weight training(p>.05). 3. It was found that there was no significant variation in the urinalysis before and after short-run weight training(p<.05). And it was found that there was no interaction before and after creative administration and one-week weight training (p>.05).