한국호텔산업의 생산성 측정에 관한 연구

신용휘,이재식 한국생산성학회 1989 生産性論集 Vol.3 No.1

This thesis has identified a need for productivity measurement and for productivity management in hotels. This thesis has presented a diagnostic approach to the management of productivity which can be used by hotel managers and consultants to improve productivity and management effectiveness. Theoretical and operational productivity measurement models were presented and discussed relative to academic and operational applications. Research in the area of productivity measurement and management in hotels has resulted in several findings. These findings are as follows. First, there exists a need for improved labor control in hotels. This can result from the use of productivity measurement and management systems. Second, economic theory, industrial engineering and behavioral science have experience which can be applied directly to the problem of measurement and management of productivity in hotels. Third, productivity in hotels can be measured by means of a consistent, a priori, mathematically correct definition of the relationship between inputs to and outputs from the production process. This means of measurement permits a diagnostician the flexibility to design productivity measurement systems for specific hotel applications. The findings of this thesis can be the basis for the development and implementation of industry wide productivity management systems. The idea that what can be measured can also be managed is true in the area of productivity. The task of measurement of productivity in hotels which had previously been too complex and too time consuming can now be accomplished by the systematic application of on-line computer techniques. The use of productivity measurement systems as presented. in this thesis must be considered with an awareness of several important precepts and caveats. First, it is necessary to recognize that measurements of productivity do not include all or even most of the factors which influence productivity. Labor inputs to the production process is used primarily because it is important, it is controllable, and it is measurable. Second, the availability of data is a constraint to the measurement process. Although some measures are preferred (i.e. labor hours paid), it is possible that they are not available and that less meaningful measures (i.e. labor costs paid) must be used. Third, the productivity measures presented represent aggregate activity center or work group measures. They do not represent individual productivity and they do not suggest that measured levels of productivity are optimum standards. Industrial engineering techniques including time and. motion study can be used to establish productivity standards. Fourth, a productivity measurement system is in essence a clinical thermometer. It measures changes in the relationship between inputs and outputs in the production process, but does not attempt to define cause and effect relationships. Fifth, the measurement process does not directly address the issue of quality of inputs or of outputs. For example labor input quality may be influenced by the culture, training, seniority and availability of the work force. Output quality may be influenced by guest perceptions, guest preferences, and guest behavior. Sixth, productivity measurement systems identify problem areas and trends within those areas. They do not prescribe remedies and are unable in and of themselves to implement solutions. Seventh, there exists a risk of system misuse. If a manager were to rely solely on the information provided to him or her by the system, it is possible that important human considerations could be overlooked with detrimental results to the organization. In a future, it will be more preferable to use computer technology can be used to monitor and improve productivity and therefore maintain and/or improve profitability of the hotel industry.

外資導入에 關한 硏究

辛容輝 연세대학교 산업경영연구소 1963 산업과경영 Vol.1 No.1

우리나라 대학교수의 연구 교육활동과 생산성에 관한 연구

신용휘,박상범,이재식 한국생산성학회 1988 生産性論集 Vol.2 No.1

For many years researchers have investigated the relation of job satisfaction to a variety of variables, especially productivity. This interest in the study of job satisfaction is due mainly to its role as a potential predictor of other organizational factors, such as improved performance, and reduction in turnover and absenteeism. There has been general agreement in theories of management and social psychology that people who are more satisfied in their jobs will attain higher levels of productivity. Contrary to this idea, however, recently satisfaction has been causally explained in terms of productivity. The relation between productivity and satisfaction is also affected by other constructs, including role conflict and task clarity. According to the model which was developed in this study, it is argued that task clarity has a direct effect on productivity and productivity directly causes satisfaction (satisfaction with extrinsic, intrinsic and environmental rewards). Additionally, it was hypothesized that, there is a negative but low relation between role conflict and productivity, and that role conflict is both directly and indirectly related negatively to satisfaction. This study, then, examined the relation between role conflict, task clarity, productivity, and job satisfaction. The analysis utilized the data collected from 160full-time faculty members in both national and private universities. The $quot;Faculty Satisfaction with Rewards$quot; instrument was adapted for use in higher education and included three subscales : Extrinsic, Intrinsic, and Environmental Satisfaction, The $quot;Task Clarity and Role Conflict$quot; instrument was used to measure the amount of conflict and task clarity which professors experienced in their job. The third instrument, a $quot;Productivity Index$quot; was developed to measure the extent of scholarship and service activities being conducted by the professors at the University. The statistical methods used to test the hypotheses were the Pearson product-moment correlation coefficient and multiple regression analysis. Multiple regression analysis yielded numerical coefficients for single and multiple combinations of factors. A significant negative relation was evident between role conflict and job satisfaction, and a positive relation was found between task clarity and job satisfaction. The relation between job satisfaction, role conflict, task clarity and productivity were not significant. Role conflict and task clarity did explain a significant amount of variance in satisfaction in addition to that explained by productivity. Contrary to the hypothesis, the interaction of task clarity and role conflict did not explain a significant portion of the variance in job satisfaction in addition to that explained by the linear combination of role conflict, task clarity, and productivity. Contrary to theory, there was no significant relation between productivity and job satisfaction, role conflict, and task clarity. But the relation between job satisfaction with role conflict and task clarity was significant. Therefore administrators should bring the maximum clarification to the faculty in three areas of teaching, publication, and service to try to eliminate role conflict. Since there is not any significant relation between satisfaction and productivity, administrators apparently must seek other answers such as reward structures to influence the productivity of faculty members. For further research, this study can be expanded by considering teaching effectiveness as another index of faculty productivity. The productivity measurement should be more precise. Also tenure of full-time faculty members might be considered in future studies, because of the current debate over the nature of tenure as a faculty reward. In addition, this study should be repeated with populations from other Universities in the Republic of Korea in order to ascertain the consistency of the findings.

外資導入에 關한 硏究

辛容輝 연세대학교 경영연구소 1967 연세경영연구 Vol.5 No.1

生産性 槪念의 發展 및 關聯分野의 硏究

辛容輝 한국경영과학회 1989 한국경영과학회 학술대회논문집 Vol.- No.1

This thesis has reviewed the historical development of productivity concept and the experience of economic theory, industrial engineering and behavioral science, to present a theoretical foundation for productivity. We found that productivity, in its context and form, has development with historical change, though productivity concept in itself has not changed. Meanwhile, economics presents the framework of developing productivity measurement system, and industrial engineering gives some guidelines for solving of productivity problems. Also, behavioral science is useful in managing productivity efficiently.

생산성개념의 발전 및 관련분야의 연구

신용휘,Sin, Yong-Hwi 한국과학기술단체총연합회 1989 과학과 기술 Vol.22 No.5

경쟁우위창출을 위한 신생산력식의 개발가능성에 대한 탐색연구 : MRP 와 JIT 생산방식의 Hybrid 화

신용휘 한국생산성학회 1994 生産性論集 Vol.8 No.2

서비스 품질 전략에 관한 연구

신용휘 인하대학교 산업경제연구소 1998 경상논집 Vol.12 No.1

This study approaches the service quality factors in the service delivery system. Such studies as in the strategy of the service quality applied to manufacturing firms had made its progress with focusing on corporate strategy, business strategy and functional strategy. Futhermore, the type of manufacturing system and their proper strategic competitive and quality factors has been studied systematically. In view of the service quality, it is tried to find what are the proper competitive strategy and quality factors under different manufacturing conditions. First of all, to accomplish the aim of the study, published theories have been studied and then cars repairing service industry was selected for practical study. Practical analysis is implemented with taking a questionnaire survey over such as service delivery system, strategic quality factors, and competitive strategy. The resolution from the practical analysis is as follow: (1) The competitive strategy groups are analyzed according to the aim of the competitive strategy of a company as the competitive variables. (2) The service environmental groups are analyzed according to the different condition of a company as the service environmental variables. (3) The service quality groups are analyzed according to the service of a company as the quality variables. (4) The competitive strategy groups-analyzed the fitness and verified the economic result by the service environmental groups. (5) The competitive strategy groups-analyzed the fitness and verified the economic result by the service quality groups. In the approaches, it was showed with establishing good fitness between service environment and take the higher place among companies. As a conclusion the result, agreed with the hypothesis when the degree of fitness between quality and service strategy gets higer, the economic result out more successful.

MRP 와 JIT 를 결합한 생산일정계획시스템의 개발에 관한 연구

신용휘 한국생산성학회 1996 生産性論集 Vol.10 No.2

海外高級科學技術硏究者의 硏究成果 및 生産性에 관한 硏究

辛容輝(Yong-Hwi Shinn) 성곡언론문화재단 1993 성곡논총 Vol.24 No.-