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Three Crisis Situations in Taiwanese Information Technology (IT) Departments:
Tommi Tapanainen,Shu-Fen Tseng 글로벌경영학회 2015 글로벌경영학회 학술대회 발표논문집 Vol.2015 No.1
Crisis situations present a difficult problem for organizational information technology (IT) functions. In many companies, the management of IT services has developed to provide for the data processing needs of the business by offering a stable and reliable technology base. Risks related to the disruption of this technology base have often been well considered through elaborate contingency plans, early warning systems, and alarm systems. However, there has been much less attention to the management of people issues in crisis situations related to the IT function. As many crises are surprising and sudden, contingency plans and systems for specific purposes can prove to be insufficient. Therefore, the ability to reduce the confusion and rally people to work for a unified purpose should not be overlooked. This research sought to explore the leadership roles that IT managers play in crisis situations. It did so by interviewing IT managers and their immediate followers in three very different Taiwanese companies, all of which faced a crisis situation related to a natural disaster. The research provides a rich description of each of the cases, respecting their unique nature. In the discussion, however, conclusions are considered regarding IT manager crisis leadership roles, and future research opportunities are offered.
Tommi Tapanainen 한국데이타베이스학회 2020 Journal of information technology applications & m Vol.27 No.5
Due to the low usage level of traditional financial services in many developing countries, Fintech services that often substitute for such traditional services with greater convenience have great potential in these markets. However, there have thus far been relatively few attempts to examine Fintech adoption in developing countries. As financial services are a highly sensitive industry in terms of government regulation and consumer trust, it is critical for policymakers to understand how to foster a healthy Fintech marketplace in developing country environments. In this paper, we review the scholarly literature on Fintech adoption with respect to three stakeholder groups: customers, service providers, and policymakers. Adding with practitioner-oriented documentation relating to Fintech adoption in Vietnam, we derive propositions for Fintech adoption research in Vietnam and similar developing countries. We collect these propositions as a framework that suggests avenues for future research.
The role of corporate image and privacy concerns in adopting online travel services
TAPANAINEN TOMMI,Nguyen, Thi Thanh Hai,Dao, Kien Trung 한국정보시스템학회 2019 情報시스템硏究 Vol.28 No.3
Purpose: This study examines the role of corporate image and privacy concerns in intention to use of online travel services using data from Vietnam. Design/methodology/approach: The data collection was implemented to a student sample at the Foreign Trade University in Hanoi, which has a high concentration of young people who are interested in online travel in Vietnam. The paper based questionnaire was directly delivered to the respondents. After sorting to eliminate unfit samples, the number of responses was 541, which exceeds 500, the minimum number typically required. To test the hypotheses, we applied structural equation modeling (SEM) and Confirmatory Factor Analysis (CFA) was used to evaluate the reliability and validity of constructs in the model. We also used direct, indirect and total effect coefficient to evaluate the total impact of factors on the intention to use online services. Findings: This study found that corporate image is positively associated to intention to use online services. It found a link between corporate image and privacy concerns, which suggests another way for firms to address their customers’ privacy concerns; corporate image, which has received great attention in traditional offline sales channels, but not in online services, should receive higher attention in IS research. Online travel businesses, besides increasing ease of use, perceived usefulness and trust in their services, should focus on build a reliable corporate image, which can not only promote the service use but also help to eliminate users’ the privacy concerns.
4G Adoption : A Survey of Vietnam Market
Tapanainen, Tommi,Dao, Trung Kien,Nguyen, Thanh Hien,Nguyen, Thi Thanh Hai Korea Data Strategy Society 2019 Journal of information technology applications & m Vol.26 No.1
The aim of this study is to assess the impacts of service properties, price expectancy, social influences, and switching costs on adoption intention of 4G in Vietnam. The research model was established by the theory of diffusion of innovation, technology acceptance model, service quality, social influences and switching costs. The result from customers using telecommunication services in Vietnam shows that adoption intention of 4G is affected directly by perceived usefulness, personal innovativeness, price expectancy, social influences, prior service quality and switching costs. Whereas, switching costs have negative effect on adoption intention. Other factors such as personal innovativeness, perceived ease of use and prior service quality have an indirect effect on adoption intention of 4G.
Tommi Tapanainen,Trung Kien Dao,Thi Thanh Hai Nguyen,Thi Anh Duong Pham,Danh Nguyen Nguyen 한국데이타베이스학회 2020 Journal of information technology applications & m Vol.27 No.1
In-app advertisement is a fast-growing trend in mobile advertising, where user acceptance of ads is facilitated by the fact that users have voluntarily downloaded the app through which the ad is served. However, research in this ad category is limited. This study applies an extended version of the theory of planned behavior. Analysis results from 412 young mobile users in Vietnam using structural equation modeling showed that while localization and perceived enjoyment affected user intention to watch in-app ads as expected, perceived behavioral control and trust did not. Such results may be due to embedding the ads to applications, confusing users’ behavioral intentions. The results underline the need for more future research in the area. In practical terms, companies should improve localization and entertainment aspects of ads to create more relevant and engaging advertisements.
Tommi Tapanainen,Chaeyoung Lim,Taro Kamioka 한국경영정보학회 2024 Asia Pacific Journal of Information Systems Vol.34 No.1
Data plays an ever greater part in the tourism industry. While the platform-based sharing of open public data, private-sector intermediary platforms, and the use of social media to understand consumer trends are already well recognized, more potential for innovation exists in sharing private data among organizations in Smart Tourism Destinations. Research into the factors enabling and hindering coopetition in this kind of data sharing platforms is still in the nascent stage of development. Our case study of Sapporo, a major Japanese city endeavouring to create itself as a Smart Tourism Destination, sheds light on the initial approaches to involve organizations to such a data sharing agreement. Founding on seven interviews with ten participants of Sapporo Smart City project organization (SARD), we derived enablers and impediments that promote coopetition in data sharing as part of Smart Tourism Destination development. We also present practical recommendations and future research opportunities for such initiatives.