남북관광교류·협력의 활성화방안

禹敬眞 水原大學校 社會科學硏究所 1998 社會科學論集 Vol.10 No.-

대학 비교과교육과정에 대한 학생 인식: 수도권 소재 사립대학 사례를 중심으로

우경진,전영미 한국열린교육학회 2023 열린교육연구 Vol.31 No.6

This study analyzes how students who participate in non-curriculum perceive the non-curriculum, which is very important for students to develop competencies required in today’s rapidly changing social environment. Students at a university located in the metropolitan area participated in the survey questionnaire utilized in this study. Results indicate the following. First, only 16.39% of the students had participated in non-curriculum, which was not particularly high. Second, as a result of analyzing students’ perception of the need and their participation in non-curriculum, perceived need was much higher than participation in all stages and types of programs. The stages and types of non-curriculum that needed to be improved immediately were learning research projects, competitive exhibitions, and contests belonging to the experience-oriented flourishing stage. Third, compared with the students who had not participated in non-curriculum, the students who had participated in non-curriculum perceived the need of the non-curriculum much more. In addition, as a result of analyzing the actual participation of students who participated in non-curriculum compared to the future participation intent of students who did not participate, the intention to participate was lower than the actual participation. Based on the above research results, the following suggestions were made in this study. To increase students’ participation rate in non-curriculum, it is necessary to link their experience of participation in non-curriculum with scholarships or major curriculum certification systems and continue to provide education about non-curriculum to the professors. Through performance analysis and student demand survey of current non-curriculum, it is suggested to operate various programs that the students want and need, to support non-curriculum tailored to gender, grade, and college characteristics, and to expand community-linked non-curriculum.

지역축제 참여요인과 사회적 자본 간의 관계 연구 : 2017 화성 전곡항 뱃놀이 축제 참가자를 중심으로

우경진 한국호텔외식관광경영학회 2017 호텔경영학연구 Vol.26 No.8

The purpose of this study is to test hypotheses including independent variables of participation propensity and motives for the 2017 Hwaseong Boating Festival and dependent variables of social capital. In addition, an empirical test with independent variable of social capital which consists of civic consciousness, trust, network, and norm of reciprocity and dependent variable of value and satisfaction was performed. Main findings of the study are as follows. First, participants who have a strong interest in local cultural events have a positive perception toward civic consciousness and norm of reciprocity in social capital. Second, participants with high motivation to participate in local cultural events have a positive perception toward civic consciousness and trust in social capital. Third, the study finds that social capital influences the value and satisfaction of the festival, which means the importance of local festivals and contribution to the community, is the network. In other words, the more participants that appreciate the value of the festival showed a high degree of satisfaction with the festival. However, the study also finds that although the network in social capital influences dependent variables, participant propensity and motivation to participate do not influence the network. The study addresses theoretical and practical implications to improve the quality of local festivals. 본 연구는 2017 화성시 뱃놀이 축제에 참가한 주민들의 참여성향과 참여동기를 독립변수로, 사회적 자본인 정체성, 신뢰, 네트워크, 호혜성의 규범을 종속변수로 설정하여 가설 검증을 실시하였다. 또한 정체성, 신뢰, 네트워크, 호혜성의 규범을 독립변수로, 가치와 만족도를 각각 종속변수로 실증분석을 통해 다음과 같은 결론을 도출하였다. 첫째, 지역의 문화행사에 관심이 높고 적극적인 성향을가진 사람은 사회적 자본 중 시민의식과 호혜성의 규범에 긍정적인 인식을 갖는 것으로 나타났다. 둘째, 지역의 문화행사에 참여 동기가 높은 사람은 사회적 자본 중 시민의식과 신뢰에 긍적적인 인식을갖는 것으로 나타났다. 셋째, 지역축제의 중요성과 지역사회에 대한 기여도를 의미하는 축제의 가치와 전반적인 만족도에 영향을 주는 사회적 자본의 요소는 네트워크인 것으로 나타났다. 축제에 대한가치를 높게 평가하는 사람일수록 축제에 대한 만족도도 높은 것으로 나타났다. 본 연구에서는 종속요인에 영향을 미치는 사회적 자본의 요소가 네트워크인데, 참여자의 성향과 동기가 네트워크 요소에영향을 미치지 않는 것으로 나타났다. 이는 동탄, 봉담과 같은 신도시 개발로 인해 화성시의 인구 유입이 비교적 최근에 이루어지고 축제 개최의 역사가 오래되지 않은 관계로 지역축제에 참가한 주민이 자긍심 고취로 인한 정체성 인식과 같은 시민의식의 변화와 봉사활동, 책임감 등의 호혜성의 규범에 긍정적 영향을 줄 수 있지만, 지역축제의 참가를 통해 화성시민간의 네트워크를 활성화하기에는더 많은 기간과 참여 성향과 동기에 부합하는 정책적 노력이 필요할 것이라는 것을 시사한다.

호텔산업의 직무스트레스 요인과 이직의도에 관한 연구

우경진 水原大學校 2015 論文集 Vol.29 No.-

This article examines the relationship between job-related stresses and turnover intention among the hotel employees. A series of survey with two groups of respondents were conducted to explore the perceptional differences regarding the connotation of emotional labor in the context of the hotel service sector. Respondents were classified into one of two categories based on the level of job-experience. The most significant sources of stress for those who have less than five years experience ranked in the order of emotional, job-related, organizational stresses, and lack of compensation and opportunity for career advancement. For managerial and experienced workers, the factors ranked in the order of lack compensation, organizational, emotional, and job-related stresses. Services rendered in hotels are highly dependent on human-based labor with emotional attachment. Therefore, this study highlights that job-stress, emotional labor and turnover intention should be considered a major part of personal management program.

온라인 관광기업 사이트의 지각된 개인화서비스, 유용성, 플로우, 인터넷접점만족도에 관한 연구

우경진,이문주 한국기업경영학회 2010 기업경영연구 Vol.17 No.2

Development of digital technology and the internet has created new ways to contact customers for tourism industry. Many internet-based e-Tourism web sites(Online travel Company Web site) offer a great deal of information, which consequently brought a huge change to tourism industry as a whole. Companies that utilize such e-Tourism web sites include airlines, travel agencies, hotels, and theme parks. In addition to e-Tourism web sites, many other web sites such as portal sites, cyber shopping mall, and municipal web pages offer various routes to travel products. The most important factor on these tourism web sites is credibility. Trust and credibility are what make customers purchase products when it comes to online shopping. In other words, establishing trust and credibility bears the foremost importance in creating tourism web sites. Many internet web sites have been offering customized service to obtain customer loyalty. The question then lies in whether these customized services can actually build customer loyalty and whether a firm’s investment in such customized service can be justified in the long run. In order to find the answer to these questions, the mechanism in which customized service lead to customer loyalty should be understood. Internet service in tourism web sites have conducted study on usefulness of customization, relationship between customized service and customer satisfaction, and information technology behind customized services. However, an overall understanding of how customized services affect customer loyalty is necessary. Consequently, this study focuses on recognizing the importance of ISES (Internet Service Encounter Satisfaction) and the relations between customized service and customer loyalty. To achieve this goal, determining factors in ISES due to customized services in tourism web site were first examined. Secondly, change in ISES due to customized services offered in various tourism web sites was examined. Thirdly, relation among customer loyalty and user-perceived usefulness of such web sites, and flow were analyzed. Through these analysis, this study aims to offer internet business strategy by understanding consumer behavior in electronic commerce market. 여행상품은 이미 온라인을 통한 주요 거래품목의 하나로 인식되고 있고, 인터넷 이용의 확산과 디지털 기술의 발전 등은 여행상품의 온라인 거래를 더욱 촉진시키고 있다. 미국의 경우 인터넷을 통한 온라인 거래의 약 40%를 여행상품이 차지할 정도로 여행상품의 유통에서 인터넷이 차지하는 비중은 높게 나타나고 있으며, 세계적으로도 인터넷을 이용한 여행상품의 구매는 증가하고 있는 현황이다. 이에 본 연구에서는 국내의 관광기업 사이트의 단순한 여행정보의 제공 또는 예약의 수준을 넘어 개인화서비스라는 새로운 개념의 서비스제공방식을 통한 고객만족과 서비스질의 향상을 꾀하고 있는 현황을 관찰하여, 국내 온라인 관광기업 사이트를 대상으로 이용자의 지각된 개인화서비스, 유용성, 플로우, 인터넷접점만족 간의 관련성을 살펴보아 특정 서비스제공방식의 온라인 고객들에 대한 효과를 실증적으로 검증하였다

면세점 고객관계관리 운용이 판매종사원의 직무만족 및 조직몰입에 미치는 영향

우경진,김정헌,양승훈 한국기업경영학회 2012 기업경영연구 Vol.19 No.5

Shopping is integral parts of tourist's behaviors in tourism context. Tourist experience is intangible in nature, which leave him or her only handful memories after the vacation. One of efforts to overcome intangibility of experience to take picture and purchase souvenir. Recent heydays of duty-free shop is in part explain vacationer's high involvement in shopping with high value item in duty-free lower price tag. The idea of research note with that hostile job environment prevailing hospitality industry also are found in duty-free shop sales person, Fully noticing that human resources are core competency in hospitality and sales industry, job dissatisfaction and low organizational commitment will eventually lead to high turnover rate. On the other hand, duty-free shops strategically have deployed CRM(customer relationship management) to gain the competitiveness and enhance the satisfaction level. CRM is not merely IT system that operated by sales-person but have far reaching effect on organizational system, strategy and shared value. It is managerial priority that how sale-person internalize idea of market and customer orientation incorporated in CRM. The objective of study is that whether CRM can internalize the market and customer orientation at employee level, hypothetizing the variables such as job satisfaction and organizational commitment. Self-administered questionnaire are designed in high validity and reliability. Conducting factor analysis yielded KMO(Kaiswe-Meyer-Olkin) Test yielded .889 and Bartlett's Test of Sphericity were 1839.543 and significant level of .000. Cronbach alpha test were acceptable over .780’s. Over the 251 questionnaire was collected from sample group in “L” duty-free shop sales person in Seoul and Busan over four weeks from September 13 2010 to October 9 2010. Reflecting duty free shop job market, 96% of sample were female in their 20’s and 30’s. Finding reveled that CRM can significantly influenced to employee’s job satisfaction and organizational commitment and also job satisfaction significantly influenced organizational commitment. Unfortunately, some of variables failed to validate hypothesis, especially “benefit and information” and “special care program” proved not significantly effect the job satisfaction and organizational commitment. It is interpreted that CRM methods above are already namely, de-facto standard in industry and they are expected not to be impressive on working condition. More elaborared CRM techniques are required. For the practitioners, CRM should not be a mere operating system but be internalized by employee as corporate culture. 관광객은 쇼핑을 통해 관광체험에 대한 기억을 기념품의 형태로 남긴다. 또한 쇼핑행위 자체는 관광비용 지출에서 상당부분을 차지한다. 면세점은 관광객의 쇼핑행위가 주로 일어나는 곳이고 최근 지속적인 성장세를 보여주고 있는 반면 면세점에서 근무하는 판매원들은 직무불만족과 이직률 증가라는 문제점을 가지고 있다. 본 연구는 면세점이 고객만족을 통한 경쟁력 확보를 위해 운영하고 있는 고객관계관리(CRM) 시스템을 어떻게 판매원에게 내면화시키고 이를 직무만족과 직무몰입으로 연결시킬 수 있는가를 알아보았다. 서울과 부산에 위치한 면세점에서 직접고객을 대면하고 구축된 고객관리관계를 운용하는 일선 판매원 251명을 대상으로 한 연구결과 고객관계관리 운용이 직무만족 및 조직몰입에, 직무만족이 조직몰입에 유의한 영향을 미치는 것으로 나타났다. 이를 통해서 고객관계관리는 단순한 직무효율성 차원이 아닌 조직의 문화로 승화 시켜야 비로소 고객만족을 내부적 직무만족으로 연결시켜야 함을 시사점으로 제시한다

'문화가 있는 날’만족도와 재참여 의도에 관한 연구

우경진 水原大學校 2016 論文集 Vol.30 No.-

The purpose of this study was to identify the level of satisfaction and the intention of re-participation of ‘the culture day’among the Suwon university students. The data were collected through structured survey questionnaires with 200 college students. There were 155 usable questionnaires, which represented a 76% response rate. 87% of the respondents reported that they were satisfied with the event. It appears that survey respondents who directly took part in the events are more likely to be satisfied with the event. It was also revealed that those who major in art, music and physical education are more likely to revisit the event next time. This is because their level of involvement in the event is relatively high. Incentives for promoting participation of the agencies or organizations in the event and cooperative efforts among the event-partners are deemed necessary for the future development of the event, so some steps toward sustainable development should be taken.

형제자매에서 발생한 사시의 치료 경과

우경진,최미영 대한안과학회 2009 대한안과학회지 Vol.50 No.6

목적: 형제자매에서 나타난 사시의 임상 특징을 알아보고, 수술이나 안경 치료 후 경과를 분석하여 형제자매 사이에 치료 경과의 연관 성이 있는지 알아보고자 하였다. 대상과 방법: 둘 다 사시로 진단받은 형제자매의 성별, 내원 시 나이, 사시의 종류를 조사하였다. 이 중 같은 종류의 사시에 대하여 수술이나 안경 치료를 받은 환자를 대상으로 치료 전 사시각과 치료 후 사시각의 변화와 최종 내원 시 치료 결과가 형제자매 사이에 일치하는지를 분석하였다. 결과: 총 58쌍에서 형제자매가 같은 날에 방문한 16쌍의 평균 나이는 6.2세, 초진일이 다른 경우는 각각 5.3세와 6.4세였으며(p<0.05), 58쌍 중 51쌍에서 사시 종류가 같았다. 치료 후 경과를 분석한 19쌍의 치료 전 사시각은 형제자매 사이에 차이가 있었으나(p<0.05), 이들의 치료 후 1개월부터 2년째까지의 사시각은 차이 없었다(p>0.05). 최종 치료 결과에 대한 일치율은 68.4%로 통계학적으로 유의하 였다(p<0.05). 결론: 형제자매에서 사시가 있는 경우 사시의 종류가 일치하는 경우가 많았으며, 이 경우 치료 후 경과 및 최종 결과가 유사하였다. 따라서, 형제자매에서 같은 종류의 사시가 있는 경우 한 명 치료 후 다른 형제자매의 치료 경과를 예측할 수 있을 것으로 생각한다. Purpose: To determine the clinical characteristics of strabismus and the clinical course after treatment, such as surgery or glasses, in siblings with strabismus. Methods: Siblings diagnosed with strabismus were investigated according to sex, age and type of strabismus. The initial angle of deviation and the change of angle after treatments in the same type were evaluated and analyzed. The analysis showed that therapeutic results corresponded in cases of siblings at the last visit. Results: Fifteen out of 58 sibling couples (average age: 6.2 years old) were enrolled in this study on the same initial visit date. In the cases where sibling couples had their initial examination on different dates, siblings were on average 5.3 and 6.4 years old, irrespectively (p<0.05). Fifty-one out of 58 sibling couples had the same type of strabismus. The deviated angles in 19 sibling couples before treatment were statistically different (p<0.05). There was no statistical difference in the deviated angle in siblings between 3 months and 2 years of age (p>0.05). The concordance of the final result after treatment was 68.4%, and was statistically significant. Conclusions: There were many cases in which siblings demonstrated the same type of strabismus. In these cases, the clinical courses and final results were similar. Therefore, if one sibling was treated, the other sibling's course and result after treatment could be predicted accurately.

현대여가의 특징과 과제

우경진 水原大學校 2007 論文集 Vol.25 No.-

The modem society puts heavy importance on leisure life. Technological development has fostered pursuit of interest, desire, and efficient allocation of time. Followed by increased life expectancy, people nowadays can enjoy the luxury of having more time. We now focus more on spending than earning, and leisure has become a more important part of life than labor. The Industrialization brought about mass production, distribution, sales, and consumption, which in turn increased the level of leisure life. People get psychological comfort and healings through leisure time by being separated from complexity, isolation, and stress. Leisure time also gives an individual a chance to examine their self-identity, rebuild their self-esteem, and therefore develop into a better person. Micro - technology including computer, internet, mobile has become a large part of our daily life. This new style of life has caused dramatic changes in the relations between work and leisure, worker and the task, and also the relationship among employees, co-workers, and employers. While these changes may only seem to have affected the relations between leisure and labor, it also has generated some other problems. People now have no clear distinction between workplace and home, for computer has made it so virtually everywhere can be a worlkplace. In other words, while computer technology may have succeeded in breaking the barrier of time and space, it also deprived people of their distinction between leisure and work. Lack of insightful understanding on this phenomenon also caused serious unbalance of leisure and work, and now leisure provider is perceived as a leisure consumer. This article would like to examine the meaning of leisure through its history and leisure problems in Korean society. Excessive emphasis on media entertainment Commercialism fuming leisure into a product Inappropriate understanding of leisure System for self-sufficient high-class leisure culture Popular entertainment into popular culture Minimize the gap between high- and low-end class leisure

호텔 기업의 경쟁수단에 관한 연구 : 라스베가스 호텔들의 사례를 중심으로

禹敬眞 수원대학교 2006 論文集 Vol.24 No.-

Strategy refers to the ideas, plans and support that firms employ to compete successfully against their rivals. In the hospitality industry many strategic method has been developed to help firms achieve competitive advantage. Especially, Las Vegas hotel firm's competence or skill is so distinctive that others could not be able to copy it. Capabilities and skills that are valuable in hotel business include such activities as customized service, innovative hotel facilities, proprietary technology, superior quality, faster response to customer needs, and employee care programs. Thus, Las vegas hotel firms may have several areas of activity or skill that lead to competitive advantage during many decades. This article demonstrates history and development of hotel industry in Las Vegas and thus provides lessons to modern days' hotel business and management. The following are the strategies used by leading hotels in Las Vegas: · Building Customer Relationship as a strategic process · Building Employee Relationship as a strategic process · Sustaining and Renewing Advantage through Competition