간호사의 직무스트레스와 DiSC 행동유형 및 조직사회자본이 직무만족에 미치는 영향 = he Influence of Job Stress, DiSC Behavioral Type and Organizational Social Capital on Job Satisfactionamong Some Nurses

다국어 초록 (Multilingual Abstract)

ABSTRACT


The Influence of Job Stress, DiSC Behavioral Type and Organizational Social Capital on Job Satisfaction
among Some Nurses


Roh, Eun-Kyung, B.S., M.P.H.
Advisor: Prof. Kang, Myung-Geun, M.D., Ph.D.
Department of Health Science
Graduate School of Chosun University


Background The shortage of nurses from their voluntary turnover is worldwide hot issue of nursing research. Job satisfaction has been identified a major related factor with turnover of nurses. Although there have been a great deal of researches to identify the factors influenced on job satisfaction, no effective tool to manage it has found.
Purpose This study was conducted to investigate the independent role of sub- dimensions of job stress, DiSCⓇ type of personal behavior(DiSC), and organizational social capital on job satisfaction and to identify the structural relation among them.
Method Study subjects were 317 registrated nurses employed in 4 general hospitals in a metropolitan city. Data was collected using self-administrated structured questionnaire, which consisted of measures for job satisfaction(3 sub-dimensions such as work itself, relations with peer and others, job performance), job stress, organizational social capital(OCS, 3 sub-dimensions such as common value, trust, reciprocity), test tool to classy subjects into 4 behavioral type such as D(dominance), i(influence), S(steadiness), C(conscientiousness). We used statistical package, IBM SPSS 19.0 to analyse the independent influence on job satisfaction and Mplus 5.02 to test structural relation among variables through hypothetical structural equation model.
Results As the results of multiple regression analysis, the factors influenced independently on overall job satisfaction were as follows; job stress(job demand, autonomy, job insecurity, organizational structure, inadequate reward) were significantly decreased job satisfaction. Regarding DiSC, job satisfaction of influence type was significantly higher than that of conscientiousness type. Of sub-dimension of OCS, the higher common value and reciprocity were, the high over all job satisfaction, but in a sub-dimension(trust), the relationship was reversed. Major findings of structural equation model analysis were as follows. Regarding DiSC, there were founded only direct effect on job satisfaction(D, i, S>C in relations with peer and others, job performance, retrospectively). Regarding common value of OCS, there were founded significant positive direct effect and indirect effect via job stress on all sub-dimensions of job satisfaction. Regarding trust of OCS, there were founded negative direct effect alone on 2 sub-dimensions of job satisfaction(work itself, job performance). Regarding trust of OCS, there were founded positive direct and indirect effect on satisfaction towards work itself, and indirect effect alone on 2 sub-dimensions(relations with peer and others, job performance).
Conclusion Summing up above finding, to manage job satisfaction of nurses, it is suggested for nursing staffs to provide behavioral training programs according to type of DiSCⓇ and to introduce strategic programs fostering organizational social capital such as common vision and reciprocity.


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Key words: nurses, DiSC, behavioral type, organizational social capital, social capital, job satisfaction, job stress

목차 (Table of Contents)

• 목 차
• 표 목차 ii
• 그림 목차 iii
• ABSTRACT iv
• Ⅰ. 서 론 1
• A. 연구배경 및 필요성 1
• B. 연구 목적 4
• II. 연구방법 5
• A. 연구의 틀 5
• B. 연구대상 및 자료수집방법 6
• C. 조사도구 및 연구변수 6
• D. 분석 방법 12
• III. 연구 결과 13
• A. 조사대상자의 인구․사회학적 특성 13
• 1. 연구대상자의 사회 인구학적 특성분포 13
• 2. 연구대상자의 직업적 특성분포 15
• B. 직무스트레스, 행동유형 및 직무만족의 기술통계 17
• C. 사회 인구학적 특성별 직무만족수준 19
• 1. 사회 인구학적 특성별 직무만족 19
• 2. 직업적 특성별 직무만족 22
• D. 직무스트레스, 조직사회자본 및 직무만족의 관련성 25
• E. 직무만족에 독립적으로 영향을 미치는 요인 27
• F. DiSC 행동유형과 조직사회자본의 중재 효과 30
• IV. 고 찰 32
• A. 연구방법에 대한 고찰 32
• B. 연구결과에 대한 고찰 35
• 1. 직무만족에 독립적으로 영향을 미치는 요인 35
• 2. DiSC 행동유형과 조직사회자본의 중재 효과 42
• V. 요약 및 결론 45
• 참고문헌 47
• 부록1: 구조방정식모형의 최종모형 47
• 부록2: 조사도구 47