사회복지종사사의 관계 및 역할갈등이 임파워먼트에 미치는 영향에 관한 갈등관리방식의 조절효과분석: 서울･경기지역 장애인복지관 종사자를 중심으로 = Moderating Effects of Conflict Management Styles on the Casuality of Social Workers' Relationship and Role Conflict and Their Empowerment: Focused on Social Workers of The Welfare Centers for the Disabled in Seoul And Kyonggi

다국어 초록 (Multilingual Abstract)

This study empirically examined the moderating effects of conflict management styles in order to explore efficient and effective coping strategies for relationship and role conflicts having negative effects on the empowerment of social workers working for welfare centers for the disabled. For analysis purposes, the investigator administered a structured survey to 420 social workers working for welfare centers for the disabled in Seoul and Kyonggi and applied multiple group analysis of the structural equation modeling(SEM), to gathered data. The analysis results show that the subjects recorded an average or higher than average level of conflict and empowerment in descriptive statistics and adopted the compromising and competitive conflict management style in high percentage. According to the multiple group analysis results, the conflict management styles were confirmed to have statistically significant effects on the negative(-) impacts of relationship and role conflicts on empowerment. In particular, the compromising buffer effects were relatively highly significant. The study proposed a couple of practice strategies including the development of employee assistance programs, self-empowerment program, participative communication structure in order to increase empowerment through the effective conflict management style.

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